Chat Experience 3.0 Release Update

Re:amaze has just released a new piece of Chat Experience 3.0.  With this new update, brands using the chat feature ...
/ Feature Updates

Re:amaze Introduces New Brand Filter

Re:amaze users can now take advantage of our new brand filter in settings. This filter should be used on all ...
/ Feature Updates

You Can Now Train Intents Inside the Conversation View

As you may know, Re:amaze intents are an important feature we offer our customers. An "intent" is defined as a ...
/ Feature Updates

Re:amaze’s 2022 in Review 

Ecommerce brand owners that partnered with Re:amaze in 2022 saw a great boost in sales due to online conversations. If ...
/ Feature Updates

The Best Zendesk Alternative

When choosing customer service software for your eCommerce website, you want to be sure the product includes everything you need ...

Re:amaze Users Generate Over $18m in Revenue Over 2022’s Black Friday / Cyber Monday Holiday Event

In just weeks in November, including Thanksgiving, Black Friday, and Cyber Monday 2022 over $18m in merchant revenue was attributed ...
/ News, Re:amaze Articles

Bulk Select Conversations Easily in the Dashboard View using Shift+Click

Re:amaze has some amazing new shortcuts available as feature updates that current users need to know about! We’re so excited ...
/ Feature Updates

Sign Up for Re:amaze’s Annual Plan & Save

If you’re interested in getting the world’s best helpdesk, we offer a 14 day free trial, and after that no ...
/ Feature Updates

Turn Customer Experience into Your Biggest Offer on Black Friday, Cyber Monday, & Beyond

Photo by rupixen on unsplash.com As Black Friday and Cyber Monday quickly come and go it’s time to solidify your ...

How To Prepare Your WooCommerce Store For Black Friday/Cyber Monday Sales

Black Friday and Cyber Monday are around the corner, which means it’s time to get ready for shoppers eager for ...

WooCommerce Plugins that will Increase Customer Retention

Every business owner understands the value of retaining customers, yet few have dedicated programs in place to address the challenges ...

G2 releases Fall 2022 Reports and Re:amaze receives 10+ awards

With so many products and services available to consumers and businesses, it’s hard to know what to trust. The unfortunate ...

How to Efficiently Set Up an eCommerce Store on WooCommerce

image credit: Unsplash If you’re in the eCommerce realm, you’ve likely heard of WooCommerce as it is one of the ...

WooCommerce Revenue Reporting: See How Valuable Your Support Conversations Are with WooCommerce Attributed Orders Report!

We are excited to announce our newest update with WooCommerce and Re:amaze! You can now generate a revenue attribution report ...
/ Feature Updates

The 12 best Plugins for Starting a Blog on WordPress

When starting a blog on WordPress, it’s a good idea to utilize plugins to enhance your blog's ranking while also ...

Send Selected WooCommerce Products Easily Within Conversations

We are excited to inform you about the newest WooCommerce + Re:amaze feature update! Promoting and suggesting products just got ...
/ Feature Updates

WooCommerce Orders Can Now Be Pinned to Conversations

The newest feature update was just released, and we hope you are as excited about it as we are! You ...
/ Feature Updates

Search Settings Now Available for Re:amaze

The settings capabilities can be overwhelming inside certain apps, devices, software, etc. Especially when an app particularly is designed so ...
/ Feature Updates

Beginner’s Guide to the Best WordPress Plugins for eCommerce

Choosing the right plugins for your eCommerce WordPress website is an important task. Not only do plugins make your site ...

You Can Now Hide Events Within A Conversation’s View

Conversations are now able to focus on just that, the conversation. You are now able to filter out the conversation ...
/ Feature Updates

Tags Reports Now Has Multi-Select and Sparkline Charts

We know how much reporting helps brands in Re:amaze, especially Tagging. When you tag a conversation in Re:amaze you are ...
/ Feature Updates

Reporting Just Got Detailed Even More

In reports, you now have the option to choose between multiple date ranges for the charts generated on that specific ...
/ Feature Updates

Managing E-mails: How to Achieve Inbox Zero

Inbox Zero is a fairly recent movement that is intended to help businesses increase productivity, and become less burdened by ...

Re:amaze Dashboard Now Displays Conversation Ref_IDs

We are happy to announce our newest ref_ID feature update! We have had the ref_ID feature for a while now ...
/ Feature Updates

Reports Now Support Multi-Channel Select Across Brands

We've got great news for you! In reporting, we're excited to introduce you to the newest multi-channel select feature update. Our multi-channel selection ...
/ Feature Updates

“Resolve Conversation” Now Live for Custom Chatbots

Your Re:amaze inbox just got upgraded! Customers now have the option to resolve a conversation when custom chatbots answer their ...
/ Feature Updates

On The Run Meals is Scaling Growth and Improving Customer Service with Re:amaze 

On The Run Meals is more than just a food delivery service; they are a community. The company is working ...
/ Case Studies

Which Helpdesk to Choose, Gorgias or Re:amaze?

All-in-one helpdesks, shared inboxes, live chat, and chatbots are all tools that are growing in use among eCommerce brands, and ...

New In-App Integration Recommendations

We are so excited to present the newest Re:amaze feature in your dashboard that will be helpful for both new ...
/ Feature Updates

Filter IG DMs According to Type Now Available in Workflows

Managing your Instagram DMs just got better! Re:amaze now supports filtering direct messages by type, so you can quickly sort ...
/ Feature Updates