Better Conversations. Happier Customers.
With so many products and services available to consumers and businesses, it’s hard to know what to trust. The unfortunate reality is, that it’s easier to get a reliable review on a local restaurant than it is to get an honest review on a product or service you need for your business. Enter G2. G2 … Continue reading “G2 releases Fall 2022 Reports and Re:amaze receives 10+ awards”
One of the main concerns for any eCommerce business is acquiring new customers. When it comes to marketing to customers your plan should be two-fold focusing on both acquisition and retention. Having a plan for both is equally important, as you need to consistently bring on new customers and then put efforts in to maintain … Continue reading “6 Simple Steps to Acquire Customers for Your Business”
Email is a great way for eCommerce businesses to build and maintain a relationship with their customers and boost retention. Unlike brick and mortar businesses, eCommerce brands have to put in extra effort to build customer relationships since they don’t have the opportunity to do so face to face. With this in mind, keep reading … Continue reading “How to Build Better Relationships with Your Customers Through Email”
Chatbots are an excellent tool for any eCommerce business. Not only do they help reduce customer support volume, but they will also help improve responsiveness to your customers regarding common questions and issues. If you’re new to chatbots, it may seem a bit daunting of a project to take on. That’s why in this blog … Continue reading “Everything You Need to Know About Getting Started with Chatbots”
Guest Post by Lisa Michaels In almost any business, acquiring new customers can be costly. Research shows you’ll spend more money gaining a new customer than keeping one. For a startup, this presents a massive problem. You don’t have much cash lying around, but you need to bring new business through the door. This can … Continue reading “5 Tips for SaaS Startups to Lower Customer Acquisition Cost”
6 often neglected reasons to switch to quick deliveries today This is a Guest Post by Isha Mandloi. Isha is the Content Creator at spocket.co. A friend of squirrels. Loves tacky stuff and new ideas. A couple months ago, I decided to try purchasing a lapel pin from a China based dropshipper- the pin looked … Continue reading “Why You Need Faster Shipping For Dropshipping In 2019”
Check out our latest integration and collaboration with the company that brings you Jira and Bitbucket! Customer service is collaborative business. No support agent can answer every question and no two customers are the same. That’s why we’ve designed Re:amaze to work hand-in-hand with the two most popular internal business chat platforms: Stride and Slack. … Continue reading “Collaborative Customer Service by Re:amaze. Designed for Atlassian Stride.”
Why aligning perceived value with your target audience is so important. We’ve been noodling around with different pricing strategies for the past several years here at Re:amaze. Lots of options and strategies have come and gone since then but pricing continues to be an integral part of all conversations. This is more or less true … Continue reading “How Your SaaS Pricing Affects Your Target Audience”
Also 7 things you can copy to achieve great results. We’re the makers and builders of Re:amaze, a customer service platform designed for web based businesses. 2017 was a landmark year for us because we grew our paid subscribers by more than 2x. That’s huge to us, and to any SaaS business for that matter. … Continue reading “7 Things We Did to Double Our SaaS Paid Subscriptions in 2017.”
Capturing incremental value from your existing conversations. Based on our own numbers, selling into a new customer is usually 10x to 20x harder than up-selling or cross-selling. Based on other numbers: The probability of selling something to a prospect is only about 5–20%, while the probability of selling something to an existing customer is 60–70%. — Marketing … Continue reading “Training customer service to be master influencers.”
Continuing with part two of operationalizing customer success. Read part one here: Aligning Customer Success with Sales It’s certainly not enough to simply tell sales teams they need to work better with customers success teams. It’s also not enough to just tell customer success teams they need to provide their sales counter parts with more feedback. … Continue reading “Join Forces. Win Customers and Success.”
This is part one of our series on operationalizing customer success. Read part two here: Join Forces. Win Customers and Success. Dynamic duos. Batman and Robin. Ren and Stimpy. Jerry and George. You’ve heard of these partnerships that create absolute magic and harmony. But even the best of duos often struggle to succeed as a result … Continue reading “Aligning Customer Success with Sales”
