Last Updated on June 9, 2023 by Tony Fowler
In just weeks in November, including Thanksgiving, Black Friday, and Cyber Monday 2022 over $18m in merchant revenue was attributed to customer support conversations in Re:amaze. A total of 1,775 merchant accounts used Re:amaze over the November holiday shopping event into early December, which means each account generated a little over $10,000 in sales on average.
These numbers show just how beneficial the products and integrations offered by Re:amaze are for your customer service team and your overall business success. Let’s take a closer look at the numbers and learn more about how Re:amaze continues to help merchants generate sales through customer support, and why Re:aamze pays for itself!
Re:amaze Conversations
From November 14 – December 5, 2022 Re:amaze supported 1,775 accounts having 90,146 conversations which generated a grand total of $18,074,50. As we mentioned above this is an average of $10,182 per account or $200 per conversation.
In 2022, online shoppers spent $9.12 billion on Black Friday alone, up 2.3% from 2021. Without the support of Re:amaze a merchant who had $50,000 in sales during this same period would have lost 20% of their revenue for that time period. In a time when the ecommerce market is so saturated with competition, most businesses can’t afford to lose any sales, much less 20%!
Here’s an even more detailed breakdown of these numbers based on the ecommerce platform the businesses were using.
Shopify
During this three-week time period Re:amaze supported 1,599 Shopify accounts. These brands engaged in 82,528 customer conversations and generated a total income of $16,009,866. This breaks down to $10,0012 per account and $194 earned per conversation.
BigCommerce
From November 14 – December 5, 2022 109 BigCommerce accounts utilized Re:amaze services and have 5,231 conversations. These merchants brought in a total of $1,587,520 or $14,464 per account and $302 per conversation.
WooCommerce
During this same time period, 67 WooCommerce accounts utilized Re:amaze for customer conversations. They engaged in 2,377 conversations and generated a total income of $476,664.49. Meaning each account earned an average of $711.40 and $200 per conversation.
How Re:amaze Can Support Ecommerce Businesses Through the End of the Year
In addition to supporting automated customer conversations through your website, Re:amaze also features an integrated helpdesk designed for retail and ecommerce businesses. It is the best all-in-one solution for ecommerce businesses to support, engage, and convert customers in their online store.
Re:amaze can be integrated with your preferred ecommerce platform and works natively with platforms such as Shopify, BigCommerce, WooCommerce, and Magento. Merchants are able to:
- Talk to customers using a shared inbox that connects email, Facebook, Messenger, Instagram, Twitter, SMS, voice, and more!
- Add live chat to your storefront and allow customers to talk to your agents in real time.
- Create campaigns and triggered messages to convert them faster.
- Create informative FAQ articles with HTML and CSS customizations.
- Help customers help themselves via hosted FAQ, embedded FAQ, or real time sharing in Re:amaze Chat.
- Use powerful dynamic variables to craft response templates, auto workflows, and autoresponders to instantly reply back with order status!
- Access and modify customers’ orders directly from their Re:amaze conversations preventing the need to look all over the place for order statuses.
- Answer all customer questions and inquiries from a unified shared inbox.
- Collaborate faster with everyone on your team using internal notes, assignments, automated workflows, canned response, reminders, smart SLA assistants, and much more.
To learn more about how Re:amaze can help your ecommerce brand boost sales using customer conversations or to schedule a demo, contact us today.