Last Updated on June 9, 2023 by Tony Fowler
Ecommerce brand owners that partnered with Re:amaze in 2022 saw a great boost in sales due to online conversations. If you follow our blog, you may remember that in just 3 weeks over the course of the Black Friday shopping period, our customers saw an additional $18 million in revenue. These numbers indicate the boost ecommerce businesses may be missing out on by forgoing having live chat or chatbots on their website.
Beyond, the Black Friday shopping season, our ecommerce brands saw a boost in sales throughout 2022, and will continue to as we venture into 2023. Just how much in conversational commerce sales did they see? Well, let’s take a look.
Re:amaze Conversations in 2022
The numbers below represent accounts that remained opened by the close of 2022. In total, our ecommerce customers had over 1 million conversations bringing in $265 per conversation on average, and an additional $79,132 in sales on average for the year. Now let’s take a closer look at how ecommerce businesses using Shopify, WooCommerce, and BigCommerce performed in 2022 using Re:amaze.
Shopify
For the duration of 2022 Re:amaze support 2,141 Shopify accounts. These accounts brought in a total of $195,363,650.89 in sales for 2022 and had 988,750 customer conversations throughout the year.
This breaks down to an average of 461 conversations per brand, bringing in $194 in sales per conversation. Our Shopify customers on average, brought in $91,250 in sales through customer conversations in 2022.
BigCommerce
In 2022 Re:amaze supported 191 BigCommerce accounts, which brought in a grand total of $23,199,558.84 in online orders. These accounts had a total of 62,272 ecommerce conversations using Re:amaze, which on average is 326 per BigCommerce account.
Individual BigCommerce accounts made an average in $121,465 in orders resulting from Re:amaze chatbot or live chat conversations. These accounts had an average of 326 conversations per account resulting in $372 in sales per conversation on average.
WooCommerce
WooCommerce users brought in a grand total of $2,221,293.40 in 2022. Re:amaze had 90 WooCommerce customers who had a total of 9,660 conversations. Each WooCommerce account had an average of 107 per conversation making an average of $230 per conversation.
In total WooCommerce users saw an additional $24,681 in sales through utilizing Re:amaze chatbots and live chat on their website.
How Re:amaze Can Support Your Ecommerce Businesses in 2023
Re:amaze can be integrated with your various ecommerce platforms such as Shopify, BigCommerce, WooCommerce, and Magento. With Re:amaze ecommerce merchants are able to:
- Talk to customers using a shared inbox that connects email, Facebook, Messenger, Instagram, Twitter, SMS, voice, and more!
- Add live chat to your storefront and allow customers to speak to agents in real-time.
- Create campaigns and triggered messages to convert them faster.
- Create informative and embeddable FAQ articles with HTML and CSS customizations.
- Use powerful dynamic variables to craft response templates, auto workflows, and autoresponders to instantly reply back with order status!
- Access and modify customers’ orders directly from chat conversations preventing the need to look all over the place for order statuses.
- Answer all customer questions and inquiries from a unified shared inbox.
- Collaborate more efficiently with your team using internal notes, assignments, automated workflows, canned responses, reminders, smart SLA assistants, and much more.
In addition to our live chat and chatbot capabilities, Re:amaze also features an integrated helpdesk designed for retail and ecommerce businesses. It is the best all-in-one solution for ecommerce businesses to support, engage, and convert customers in their online store.
To learn more about how Re:amaze can help your ecommerce brand boost sales using customer conversations or to schedule a demo, contact us today.