Better Conversations. Happier Customers.
AI is here! Over the past few months we’ve witnessed the rise of AI in a wide range of practical applications through the launch of OpenAI’s ChatGPT. And while ChatGPT’s language and algorithmic model has been around since 2020 it was GPT-3.5 Turbo and GPT-4 that have truly revolutionized the way we think about, experience, and … Continue reading “Introducing Re:amaze AI (Beta)”
Photo by rupixen on unsplash.com As Black Friday and Cyber Monday quickly come and go it’s time to solidify your marketing strategies and ensure you are prepared to serve your customers on these major shopping days and beyond. While deciding on the sales and promotions you plan to run, there’s another factor to consider — … Continue reading “Turn Customer Experience into Your Biggest Offer on Black Friday, Cyber Monday, & Beyond”
Whether you’ve been in business for years or are a new business owner, future-proofing your business is something all business owners should be thinking about. With eCommerce demand constantly shifting and customers having ever-growing expectations on how companies should function, brands must learn to adapt or risk losing customers to their competition. The good news … Continue reading “Future-Proof Your Customer Service Offering with Chatbots”
Conversational commerce plays a huge role in the success of any eCommerce business, yet many brands don’t take advantage of this marketing approach. Conversational commerce, or conversational marketing, refers to the point where messaging apps and shopping intersect. For eCommerce businesses, this can mean live chat on your website, social media messaging apps, online chat … Continue reading “7 Ways Chatbots Are Enhancing Conversational Commerce for eCommerce Businesses”
Guest Post by Jill Goodwin Every business owner dreads seeing one-star reviews pop up on their website or social media pages. At face value, a poor review can seem like a big hit to your brand’s reputation — but it can have a positive effect too, depending on how you handle it. If you allow reviews on … Continue reading “Using Poor Reviews to Your Business’s Advantage”
Guest Post by Joe Peters When it comes to growing a business, it is easy to fall into the trap of getting laser-focused on gaining new customers. More customers equals bigger growth, right? Well, it is not as clear cut as that. In order to continue to grow, a business has to nurture its existing … Continue reading “5 Simple Ways To Improve Customer Loyalty”
Guest Post by Patrick Bailey Starting a business is not a walk in the park. It takes patience, hard work, resilience, and sacrifice to get it off the ground and running. However, that may not be the only hard part: Keeping your business afloat and maintaining growth is another challenge altogether. That is why top-notch … Continue reading “Tips for Winning Customers Back after Negative Encounters With Customer Service”
Guest Post by Noah Rue Customer service has long been considered one of the cornerstones to success in business. Our industrial culture places emphasis on ensuring employees engage in positive consumer interactions. Business leaders invest in resources and training that helps teams to both understand how customer support translates to financial returns, and give them … Continue reading “How Far Can Automation Take Customer Service?”
Guest Post for Re:amaze by Danny Wong in collaboration with Salesforce You can’t have a company of any kind and then not have a way for customers to reach you. They may have questions or problems, they may just want to keep updated, or they may need additional products or services. But that also means … Continue reading “What’s the Difference Between a Call Center and a Contact Center?”
Why Training and Development is Crucial for Customer Service Image source: UNSPLASH Customer service is the prime player in any successful business, but so many organizations overlook the training and development needed for a customer service program that excels. At the very basic foundation, customer service is exactly what it sounds like — servicing customers to entice them … Continue reading “Training and Development for Customer Service During a Crisis”
Guest Post by Lisa Michaels. Lisa is a freelance writer, editor and a thriving content marketing consultant from Portland. Feel free to connect with her on Twitter @LisaBMichaels. Did you know that 70% of customers who end up buying from a competitor instead of the company they originally went to do so because of poor … Continue reading “How To Reduce Customer Service Costs Without Hurting Your Business”
Article by Kristin Floridia Image credit: Google.com There was a time when social media was mainly used by businesses as a means to create brand awareness. Today, however, social media has become a place for consumers to interact with brands regarding their questions, concerns, or issues, making it a powerful tool for any business when … Continue reading “Why Social Media Is a Customer Service Channel You Need To Optimize Properly”
Guest Post for Re:amaze by Heather Reading. Heather Redding is a content manager for rent, hailing from Aurora. She loves to geek out writing about wearables, IoT and other hot tech trends. When she finds the time to detach from her keyboard, she enjoys her Kindle library and a hot coffee. Reach out to her … Continue reading “Tips For Great Social Customer Service in The Cloud”
Guest Post for Re:amaze by Sam Makad. Sam Makad is an experienced writer and marketing consultant. His expertise lies on marketing and advertising. He helps small & medium enterprises to grow their business and overall ROI. Reach out to Sam Makad on Twitter or LinkedIn. The rise of AI-enabled chatbots has made it easier than ever before for companies to … Continue reading “Are Chatbots Killing or Enhancing Customer Satisfaction?”
Guest Post for Re:amaze by Anja Jeftovic of LTVplus. LTVplus is a leading provider in virtual assistants for online businesses. Scaling your business processes with in-house personnel can prove challenging — especially when it comes to customer service. Every e-commerce business strives to deliver 24/7 coverage to help customers at any time of the day, but not … Continue reading “How to Find and Qualify a Virtual Assistant for Your Remote Customer Service Team”
Guest Post by Michael Deane. Michael is an editor behind a small online business and marketing hub, called Qeedle. Automation is one of the key components of technological progress. An automated system is one that has the ability to self-regulate, usually for an indefinite amount of time. The more such systems you have in a … Continue reading “Customer Service Automation and What NOT to Do”
6 often neglected reasons to switch to quick deliveries today This is a Guest Post by Isha Mandloi. Isha is the Content Creator at spocket.co. A friend of squirrels. Loves tacky stuff and new ideas. A couple months ago, I decided to try purchasing a lapel pin from a China based dropshipper- the pin looked … Continue reading “Why You Need Faster Shipping For Dropshipping In 2019”
Customer service, business automation & scalability This post is a re-post from Re:amaze Co-Founder David Feng’s original contribution to the BigCommerce blog. You can read the original here. Chatbots are the newest ecommerce trend. Everyone is talking about them and every business wants to figure out how to use one. But as with all trends, … Continue reading “The World of Chatbots”
For profit, or just for fun! At Re:amaze we are invested in helping companies to have quality support conversations with their customers, and support conversations naturally cover a broad spectrum of topics, from returns and billing questions to product questions or service inquiries. The latter type of support conversation is very lucrative for businesses because … Continue reading “Building apps with the Pipedrive API”
Top 10 tips on the best ways to help customers this holiday season The following is an excerpt from a post written by our Co-Founder for BigCommerce. You can find the full post here. Remember to check out Re:amaze for all of your customer service needs. While the holiday season is a great time for … Continue reading “Make Customer Service Your Most Valuable Asset This Holiday Season”
