4 Ways Top eCommerce Brands Stay Connected to Their Customers
Building a successful eCommerce brand today requires you to build a relationship with your customers. With every market being so ...
Future-Proof Your Customer Service Offering with Chatbots
Image by Alex Knight Whether you’ve been in business for years or are a new business owner, future-proofing your business ...
Advance Your Business Marketing with These 6 Tips
Image by Kindel Media via Pexels The ultimate goal of any eCommerce business marketing strategy centers around connecting your business’ ...
You Can Now Add Banner Images to Article Topics and Articles
It's no secret that the best quality content should be on your website. This is where optimizing any area on ...
Best Practices for Your Support Team and How to Become the Best Support Team in eCommerce
For an eCommerce business to stay top of mind for customers, it’s important to be able to adapt to an ...
Switch Customer Contacts for Conversations Using Phone Numbers
We are excited to announce that you can now switch customer contacts for conversations using phone numbers. This means if ...
Re:amaze Customers Can Now Have a Separate Notification Email
We're excited to announce our newest feature that allows your notification email and login email to now be separate addresses! ...
Re:amaze Adds Display Names to Keep Your Privacy Protected!
You can now create a 'Display Name' that will be shown to your customers for security/privacy purposes with Re:amaze! We ...
6 Simple Steps to Acquire Customers for Your Business
Image by fauxels One of the main concerns for any eCommerce business is acquiring new customers. When it comes to ...
Department Filter Now Available on Staff User Comparison Reports
We're pleased to announce that you may now filter Staff User Comparison Reports by Department! This is feature will be ...
Add Downloadable Attachments to Articles in Re:amaze
Today we are excited to announce the release of downloadable attachments for articles in Re:amaze! This new feature allows you ...
Top 5 Questions Customers Ask eCommerce Chatbots
It’s no secret that most customers are shopping from their phones more than they are shopping in brick and mortar ...
The Best Way to Utilize Meta Business Suite to Run Your Business on Facebook and Instagram
Image by cottonbro via Pexels The Business Suite offered by Meta (Facebook) is a great tool eCommerce businesses should be ...
Create Workflows Around Default Bots (Hello Bot, FAQ Bot, Order Bot)
We are excited to announce that we have released a new update that will allow you to select the default ...
Option To Hide “Talk To A Human” For Custom Chatbots
Re:amaze now offers the ability to show or hide the "Bot Override" option for custom chatbots. For Re:amaze users with advanced ...
Drive Product Sales with These 5 Tips Using Chatbots
Chatbots are not just a great way to provide amazing customer service, but they also can help to boost product ...
4 Ways to Keep Your Website Users Engaged
Are you looking for new ways to keep your customers engaged with your brand online? Unless, you’ve perfected this on ...
You Can Now Choose From 3 Different Satisfaction Survey Templates!
We are proud to reveal the latest update to Re:amaze Satisfaction Surveys! If you have enabled Satisfaction Surveys you are now able to ...
7 Ways Chatbots Are Enhancing Conversational Commerce for eCommerce Businesses
Conversational commerce plays a huge role in the success of any eCommerce business, yet many brands don’t take advantage of ...
How to Build Better Relationships with Your Customers Through Email
Email is a great way for eCommerce businesses to build and maintain a relationship with their customers and boost retention ...
Everything You Need to Know About Getting Started with Chatbots
Chatbots are an excellent tool for any eCommerce business. Not only do they help reduce customer support volume, but they ...
A Better Approach to User Retention to Boost Growth in 5 Simple Steps
Image credit: https://pixabay.com/illustrations/hand-poor-sign-keep-customer-care-997394/ If user retention hasn’t been on your radar for your business, now is the time to shift ...
Multi-Channel Search Now Available In Advanced Search
We're excited to announce a brand new update to Re:amaze Advanced Search! Available starting today, Advanced Search also now supports ...
Updates to Re:amaze Reminders (Now Customizable!)
We've made a significant update to how Reminders work in Re:amaze to help reduce confusion and increase customizability. You can ...
Re:amaze FAQ Now Supports Image Upload and Embedding
We're excited to announce that you can now upload and embed images directly in Re:amaze FAQ articles! This feature has ...
Pin Important Internal Notes To The Top
You can now pin important internal notes to the top of conversations! Pinned internal notes remain visible to all staff members ...
Step Titles For Custom Chatbots
Tired of seeing detailed bot responses as the step title for your custom chatbots? You can now give each step ...
A New Mentioned Filter To Help You Find Internal Notes!
We've added a brand new personal filter to help you navigate to and find conversations that contain internal notes addressed ...
Updated Chatbot Report
You can now find an updated Chatbot Report in your Re:amaze Reports tab! The updated Chatbot Report will show you ...
Introducing FAQ Article Feedback Voting!
Knowing whether your FAQ content is helpful (or not) can be an immense help for businesses that rely on the ...
