Shared inbox helpdesk for all your support channels. Built for your team.
Live chat with automated messaging, chatbots, and video calls for your website or web app.
Automate every business opportunity with pre-built and custom chatbots.
Increase re-engagement and boost sales with targeted push notification campaigns.
Integrated Customer Service, Live Chat, and Helpdesk for Travel and Hospitality Businesses.
Shared Inbox Helpdesk for Travel and Hospitality
Travel agencies help customers via email, social media, SMS, and much more. Re:amaze can help your team consolidate every message in one place.EXPLORE RE:AMAZE INBOX
Live Chat and Chatbots for Travel and Hospitality
Helping customers quickly is super important for travel agents because time is of the essence. Re:amaze Live Chat and Chatbots can help instantly!EXPLORE RE:AMAZE CHAT
Help Center FAQ for Travel and Hospitality
Flights, hotels, itineraries, schedules, and payments. Travel agencies need the best way to educate customers. Re:amaze is designed to make this easier!EXPLORE RE:AMAZE FAQ
Re:amaze is the smartest helpdesk for the travel and hospitality industry.
Businesses in the travel and hospitality industry need the most capable live chat, helpdesk, and customer service platform to assist customers effectively. With so many moving pieces to clients’ bookings, Re:amaze can help you stay on top of everything in terms of client data and client conversations.
Re:amaze allows you to help clients across email, live chat, social media, SMS, and even VOIP all in one shared dashboard. Feed client data directly into clients’ profiles with our powerful API and integratie with over 30 popular web apps for free. Use workflows to automatically route client requests to the right department or individual agent.
Multi-brand and multi-channel ready for all the travel and hospitality services you provide
Engage with customers and new prospects instantly with powerful live chat and smart chatbots.
Instantly see all online users and access their browsing histories and interests.
Expedite your back-office tasks so you can focus on making clients happy. Use Re:amaze workflow automation for higher team efficiency!
Educate customers on commonly asked questions and allow customers to help themselves from multiple places.
When you offer multiple destinations, vacation packages, group rates, and tour itineraries, you need a helpdesk that can keep all customer records straight. Re:amaze’s shared inbox can power multiple departments, channels, and languages. Allow your travel and hospitality agents to collaborate using workflows, assignments, notes, and tags to operate with high efficiency.
Travel and hospitality businesses need a helpdesk that offers integrated live chat so customers can engage and ask questions as quickly as possible. Re:amaze Chat is programmable to automatically message customers based on customer behavior and data. Chatbots are also available to answer commonly asked questions!
Re:amaze is built with your entire team in mind including your sales team. Use the Live Dashboard to browse for all existing and new clients on your website and message them in real time! The Live Dashboard also supports one-click screensharing so you can help new clients find new travel and hospitality deals.
Create automated rules to route emails, chats, and even social media messages to the right agents or teams. Automatically tag conversations that match certain trigger words so it is a breeze to perform support escalations. Respond automatically to customers outside of office hours so you can help them even when you’re not available.
There’s so much information to educate customers about when you’re in the travel and hospitality business. Common questions such as how to find the right airport, parking information in a foreign land, visa questions, extended stay options, can inundate your support team. Re:amaze FAQ and knowledge base is designed to be embeddable, easily accessble, and powerful enough for your chatbot to answer questions automatically!
One shared inbox for all agents
Instant support with Chatbots
Find new clients at a glance
Automatic routing and automation
Robust knowledge base management
Re:amaze is packed with features to help travel and hospitality businesses succeed in making customers happy.
In-depth reporting to help you gauge how your teams and customer channels are performing
Create workflows to automate repetitive tasks such as tagging, reassigning, and even responding
Respond to customers quickly with response templates and dynamic variables
Manage contact data in your Re:amaze account and segment customers
Set your office hours, custom field requirements, and messaging settings with ease
Integrated with your favorite tools like MailChimp, Slack, Google Apps, and over 25 other apps