AI Agent for Customer Support: Now Supports Email and SMS

April 17, 2026

Earlier this year, we introduced the Re:amaze AI Agent—an AI-powered support agent built to handle customer conversations automatically. It searches your knowledge base, understands context, and delivers accurate responses in real time, helping you keep up with growing support demand. Since its release, the AI Agent has helped you respond faster and reduce repetitive work. … Continue reading “AI Agent for Customer Support: Now Supports Email and SMS”

Ecommerce Spring Cleaning: Refresh Your Inbox

April 2, 2026

After the rush of early-year promotions and post-holiday support volume, most ecommerce teams move straight into planning what comes next. What rarely gets attention is the system handling every customer conversation. Over time, inboxes accumulate outdated workflows, unused automation, and messaging that no longer reflects how the business operates. An ecommerce spring cleaning gives teams … Continue reading “Ecommerce Spring Cleaning: Refresh Your Inbox”

AI Chatbot for Customer Support: Meet the Re:amaze AI Agent

January 13, 2026

Imagine having a support agent who works 24/7, never takes breaks, and instantly provides accurate answers to your customers’ questions. That’s exactly what we’ve created with the Re:amaze AI Agent—the most powerful AI chatbot for customer support we’ve ever built. Customer support teams are stretched thin. Your customers expect instant answers, but your team can’t … Continue reading “AI Chatbot for Customer Support: Meet the Re:amaze AI Agent”

Better Helpdesk Conversation Management in Re:amaze

January 7, 2026

We’re excited to announce inbox management changes with our new AI Agent. This is a refreshed approach to conversation states in Re:amaze that makes your support workflow more intuitive and easier to understand. What’s Changed? We’ve introduced clearer, more actionable terminology for conversation states. Here’s what’s new: Why This Matters These changes aren’t just cosmetic … Continue reading “Better Helpdesk Conversation Management in Re:amaze”

Smarter AI Customer Interactions with Re:amaze Updates

September 11, 2025

Delivering great customer experiences means balancing efficiency with personalization. That’s why we’ve rolled out new updates to Re:amaze that make smarter AI customer interactions possible. Alongside these AI upgrades, you’ll also find new customization options to give customers clearer, more engaging interactions from the very first touchpoint. Smarter AI Customer Interactions We’ve made some big … Continue reading “Smarter AI Customer Interactions with Re:amaze Updates”

New Re:amaze Intents: Powered by AI for Smarter Support

May 27, 2025

Understanding what your customers need is key to great support. At Re:amaze, our Intents feature has always helped you automatically categorize incoming messages, making your support operations smoother. Now we’re excited to announce a significant upgrade: the new Re:amaze AI Intents are now powered by Artificial Intelligence (AI). This brings a new level of accuracy … Continue reading “New Re:amaze Intents: Powered by AI for Smarter Support”

Re:amaze Reporting Updates: New AI and Chatbot Insights

April 7, 2025

Understanding how AI and automation affect customer service helps you better understand your support operations. That’s why we’re excited to introduce powerful new reporting tools! With these Re:amaze reporting updates, you’ll get a clearer picture of AI-driven interactions, chatbot effectiveness, and productivity metrics—helping you make more informed decisions. AI & Chatbot Report: Measuring AI’s Impact … Continue reading “Re:amaze Reporting Updates: New AI and Chatbot Insights”

New Anonymous Chat Mode in Re:amaze

April 3, 2025

Chatbots have become an essential tool for businesses looking to provide fast, efficient customer support. They can handle common questions, guide customers through troubleshooting steps, and even assist with orders—all without requiring a human agent. But sometimes, requiring customer details upfront creates unnecessary friction. That’s why we’ve introduced a new “escalated” chat mode in Re:amaze. … Continue reading “New Anonymous Chat Mode in Re:amaze”

Shifts for Classic Chat: Smarter Scheduling for Live Support

March 31, 2025

Managing a customer service team can be challenging, especially when agents are spread across different time zones. Without proper scheduling, conversations may be assigned to unavailable agents, leading to delays and customer frustration. With Shifts now available for Classic Chat, you can control when team members are available for live conversations. This ensures that Smart … Continue reading “Shifts for Classic Chat: Smarter Scheduling for Live Support”

Re:amaze Updates 2025: AI, Shopify, and More!

February 24, 2025

Re:amaze continues to evolve with powerful new updates designed to enhance AI-driven automation and improve Shopify integrations. From smarter spam detection to expanded Shopify product search, these improvements make it easier to manage customer interactions seamlessly. Here’s what’s new. Chat Widget on Shopify Checkout and Thank You Pages Re:amaze’s chat widget is now available on … Continue reading “Re:amaze Updates 2025: AI, Shopify, and More!”

Managing Facebook Messenger Bots with Re:amaze

February 17, 2025

Using Facebook Messenger bots with Re:amaze can help automate greetings and answer common customer questions. However, if Messenger is connected as a social channel in Re:amaze, bot interactions can quickly overwhelm your inbox. Fortunately, there’s a way to keep things organized while still taking advantage of automation to handle routine inquires. Set Your Messenger Bot … Continue reading “Managing Facebook Messenger Bots with Re:amaze”

New! AI Suggested Responses For Orders

October 29, 2024

At Re:amaze, we’re constantly enhancing our AI tools to help you connect with customers more effectively. Our latest update to the AI-powered ‘Suggest a Response’ feature offers AI-suggested responses for orders, making it easier to quickly answer order-related questions. With detailed order information right at their fingertips, agents can now provide accurate responses in seconds. … Continue reading “New! AI Suggested Responses For Orders”

How Apple Intelligence May Shape the Future of Re:amaze

September 12, 2024

Apple Intelligence is not just transforming personal devices—they’re influencing a wide range of industries. By pushing the boundaries of AI, Apple is setting new standards that go beyond its ecosystem, impacting sectors that rely on new tech. At Re:amaze, we understand how AI is reshaping customer service interactions. As Apple makes strides in natural language … Continue reading “How Apple Intelligence May Shape the Future of Re:amaze”

Enhance Security & Data Privacy: Disable Chat Attachments in Re:amaze

August 29, 2024

You can now disable chat attachments in Re:amaze! With this new feature, embeddables like Chat and Contact Forms will no longer allow customers to attach files and images. This update is designed to enhance the security and privacy of your customer interactions. Why disable chat attachments in Re:amaze? Security Risks Attachments in chat conversations can … Continue reading “Enhance Security & Data Privacy: Disable Chat Attachments in Re:amaze”