Better Conversations. Happier Customers.
We’ve been heads down building lately, and we have a lot to show for it. Over the past few months, Re:amaze has shipped a new set of AI customer support tools that give you better visibility into how your AI agent works, ways to test it before it talks to a real customer, and a … Continue reading “What’s New in Re:amaze: A Fresh Set of AI Customer Support Tools”
Earlier this year, we introduced the Re:amaze AI Agent—an AI-powered support agent built to handle customer conversations automatically. It searches your knowledge base, understands context, and delivers accurate responses in real time, helping you keep up with growing support demand. Since its release, the AI Agent has helped you respond faster and reduce repetitive work. … Continue reading “AI Agent for Customer Support: Now Supports SMS”
Customers often ask the same question in completely different ways. One person wants a tracking update, another asks where their order is, and someone else wonders if their package has shipped yet. Different words, same goal. Understanding that goal — the intent behind a message — is what makes automation truly useful. AI customer intent … Continue reading “AI Customer Intent Detection, Now Smarter in Re:amaze”
After the rush of early-year promotions and post-holiday support volume, most ecommerce teams move straight into planning what comes next. What rarely gets attention is the system handling every customer conversation. Over time, inboxes accumulate outdated workflows, unused automation, and messaging that no longer reflects how the business operates. An ecommerce spring cleaning gives teams … Continue reading “Ecommerce Spring Cleaning: Refresh Your Inbox”
Imagine having a support agent who works 24/7, never takes breaks, and instantly provides accurate answers to your customers’ questions. That’s exactly what we’ve created with the Re:amaze AI Agent—the most powerful AI chatbot for customer support we’ve ever built. Customer support teams are stretched thin. Your customers expect instant answers, but your team can’t … Continue reading “AI Chatbot for Customer Support: Meet the Re:amaze AI Agent”
We’re excited to announce inbox management changes with our new AI Agent. This is a refreshed approach to conversation states in Re:amaze that makes your support workflow more intuitive and easier to understand. What’s Changed? We’ve introduced clearer, more actionable terminology for conversation states. Here’s what’s new: Why This Matters These changes aren’t just cosmetic … Continue reading “Better Helpdesk Conversation Management in Re:amaze”
Delivering great customer experiences means balancing efficiency with personalization. That’s why we’ve rolled out new updates to Re:amaze that make smarter AI customer interactions possible. Alongside these AI upgrades, you’ll also find new customization options to give customers clearer, more engaging interactions from the very first touchpoint. Smarter AI Customer Interactions We’ve made some big … Continue reading “Smarter AI Customer Interactions with Re:amaze Updates”
Understanding what your customers need is key to great support. At Re:amaze, our Intents feature has always helped you automatically categorize incoming messages, making your support operations smoother. Now we’re excited to announce a significant upgrade: the new Re:amaze AI Intents are now powered by Artificial Intelligence (AI). This brings a new level of accuracy … Continue reading “New Re:amaze Intents: Powered by AI for Smarter Support”
The Re:amaze AI FAQ bot just got more powerful. You can now add up to 5 custom URLs for the bot to reference when answering customer questions. This new feature improves the accuracy and relevance of responses—especially if your help documentation lives outside of Re:amaze. What is the AI FAQ Bot? The AI FAQ Bot … Continue reading “AI FAQ Bot Update: Use External URLs to Improve Answers”
Understanding how AI and automation affect customer service helps you better understand your support operations. That’s why we’re excited to introduce powerful new reporting tools! With these Re:amaze reporting updates, you’ll get a clearer picture of AI-driven interactions, chatbot effectiveness, and productivity metrics—helping you make more informed decisions. AI & Chatbot Report: Measuring AI’s Impact … Continue reading “Re:amaze Reporting Updates: New AI and Chatbot Insights”
Chatbots have become an essential tool for businesses looking to provide fast, efficient customer support. They can handle common questions, guide customers through troubleshooting steps, and even assist with orders—all without requiring a human agent. But sometimes, requiring customer details upfront creates unnecessary friction. That’s why we’ve introduced a new “escalated” chat mode in Re:amaze. … Continue reading “New Anonymous Chat Mode in Re:amaze”
Managing a customer service team can be challenging, especially when agents are spread across different time zones. Without proper scheduling, conversations may be assigned to unavailable agents, leading to delays and customer frustration. With Shifts now available for Classic Chat, you can control when team members are available for live conversations. This ensures that Smart … Continue reading “Shifts for Classic Chat: Smarter Scheduling for Live Support”
Re:amaze continues to evolve with powerful new updates designed to enhance AI-driven automation and improve Shopify integrations. From smarter spam detection to expanded Shopify product search, these improvements make it easier to manage customer interactions seamlessly. Here’s what’s new. Chat Widget on Shopify Checkout and Thank You Pages Re:amaze’s chat widget is now available on … Continue reading “Re:amaze Updates 2025: AI, Shopify, and More!”
Using Facebook Messenger bots with Re:amaze can help automate greetings and answer common customer questions. However, if Messenger is connected as a social channel in Re:amaze, bot interactions can quickly overwhelm your inbox. Fortunately, there’s a way to keep things organized while still taking advantage of automation to handle routine inquires. Set Your Messenger Bot … Continue reading “Managing Facebook Messenger Bots with Re:amaze”
At Re:amaze, we’re constantly enhancing our AI tools to help you connect with customers more effectively. Our latest update to the AI-powered ‘Suggest a Response’ feature offers AI-suggested responses for orders, making it easier to quickly answer order-related questions. With detailed order information right at their fingertips, agents can now provide accurate responses in seconds. … Continue reading “New! AI Suggested Responses For Orders”
We’re excited to announce a powerful new update to the AI FAQ Bot in Re:amaze. You now have the ability to decide whether the bot uses unlisted articles when generating responses for your customers. What is the AI FAQ Bot? The AI FAQ Bot builds on our original FAQ Bot, which helps customers by matching … Continue reading “New AI FAQ Bot Update! Control Unlisted Article Responses”
Customize AI for a unique Customer Experience in Re:amaze Re:amaze now allows you to fully customize your AI settings. You can fine-tune the AI’s behavior to better reflect your brand’s personality. This powerful feature allows you to guide how your AI interacts with customers, mirroring your brand’s tone, style, and approach. If you manage multiple … Continue reading “Re:amaze AI: Customize for Your Brand”
It’s official, Amazon’s October Prime Day sale, Prime Big Deal Days, is happening on October 8th and 9th. This two-day mega sale is exclusive to Prime members, offering 48 hours of discounts on a wide range of products, including tech, home essentials, and more, as holiday shopping kicks off early. For retailers, this event is … Continue reading “Prime Day is Coming, Here’s How to Prepare”
Apple Intelligence is not just transforming personal devices—they’re influencing a wide range of industries. By pushing the boundaries of AI, Apple is setting new standards that go beyond its ecosystem, impacting sectors that rely on new tech. At Re:amaze, we understand how AI is reshaping customer service interactions. As Apple makes strides in natural language … Continue reading “How Apple Intelligence May Shape the Future of Re:amaze”
You can now disable chat attachments in Re:amaze! With this new feature, embeddables like Chat and Contact Forms will no longer allow customers to attach files and images. This update is designed to enhance the security and privacy of your customer interactions. Why disable chat attachments in Re:amaze? Security Risks Attachments in chat conversations can … Continue reading “Enhance Security & Data Privacy: Disable Chat Attachments in Re:amaze”
