It’s no secret that most customers are shopping from their phones more than they are shopping in brick and mortar ...

Image by cottonbro via Pexels The Business Suite offered by Meta (Facebook) is a great tool eCommerce businesses should be ...

We are excited to announce that we have released a new update that will allow you to select the default ...

Re:amaze now offers the ability to show or hide the "Bot Override" option for custom chatbots. For Re:amaze users with advanced ...

Chatbots are not just a great way to provide amazing customer service, but they also can help to boost product ...

Are you looking for new ways to keep your customers engaged with your brand online? Unless, you’ve perfected this on ...

We are proud to reveal the latest update to Re:amaze Satisfaction Surveys! If you have enabled Satisfaction Surveys you are now able to ...

Conversational commerce plays a huge role in the success of any eCommerce business, yet many brands don’t take advantage of ...

Email is a great way for eCommerce businesses to build and maintain a relationship with their customers and boost retention ...

Chatbots are an excellent tool for any eCommerce business. Not only do they help reduce customer support volume, but they ...

Image credit: https://pixabay.com/illustrations/hand-poor-sign-keep-customer-care-997394/ If user retention hasn’t been on your radar for your business, now is the time to shift ...

We're excited to announce a brand new update to Re:amaze Advanced Search! Available starting today, Advanced Search also now supports ...

We've made a significant update to how Reminders work in Re:amaze to help reduce confusion and increase customizability. You can ...

We're excited to announce that you can now upload and embed images directly in Re:amaze FAQ articles! This feature has ...

You can now pin important internal notes to the top of conversations! Pinned internal notes remain visible to all staff members ...

Tired of seeing detailed bot responses as the step title for your custom chatbots? You can now give each step ...

We've added a brand new personal filter to help you navigate to and find conversations that contain internal notes addressed ...

You can now find an updated Chatbot Report in your Re:amaze Reports tab! The updated Chatbot Report will show you ...

Knowing whether your FAQ content is helpful (or not) can be an immense help for businesses that rely on the ...

If you have multiple Shopify stores connected to your Re:amaze account and have a customer that has shopped with more ...

We’re excited today to announce that, in partnership with Shopify, Re:amaze is now officially recognized as an app service provider ...

Great news! You can now create stylized custom chatbot messages using the new WYSIWYG editor within the Re:amaze bot builder ...

We have a quick update for inserting unpublished Shopify products in message responses as well as for creating draft orders ...

Our core mission at Re:amaze is to help eCommerce merchants of all shapes and sizes communicate with customers and deliver ...

European based essential oil company volant aroma, is bringing high-quality essential oils to people all over the globe. The company ...

There is now an option to merge contacts with an advanced UI modal across the Contacts menu as well as ...

We've updated your individual staff reports to offer more visibility into daily and hourly productivity! If your Re:amaze account plan ...

Testing your custom chatbot's experience is now easier than ever. For custom chatbots such as Cue Bots and Workflow Bots, ...

We've made it easier for you and your team to review customers' satisfaction ratings and feedback comments directly inside conversations ...

We've updated the integration between Re:amaze and Slack! This latest update allows channel mapping between Re:amaze conversational channels such as email, SMS, ...