We've made a significant update to how Reminders work in Re:amaze to help reduce confusion and increase customizability. You can ...

We're excited to announce that you can now upload and embed images directly in Re:amaze FAQ articles! This feature has ...

You can now pin important internal notes to the top of conversations! Pinned internal notes remain visible to all staff members ...

Tired of seeing detailed bot responses as the step title for your custom chatbots? You can now give each step ...

We've added a brand new personal filter to help you navigate to and find conversations that contain internal notes addressed ...

You can now find an updated Chatbot Report in your Re:amaze Reports tab! The updated Chatbot Report will show you ...

Knowing whether your FAQ content is helpful (or not) can be an immense help for businesses that rely on the ...

If you have multiple Shopify stores connected to your Re:amaze account and have a customer that has shopped with more ...

We’re excited today to announce that, in partnership with Shopify, Re:amaze is now officially recognized as an app service provider ...

Great news! You can now create stylized custom chatbot messages using the new WYSIWYG editor within the Re:amaze bot builder ...

We have a quick update for inserting unpublished Shopify products in message responses as well as for creating draft orders ...

Our core mission at Re:amaze is to help eCommerce merchants of all shapes and sizes communicate with customers and deliver ...

European based essential oil company volant aroma, is bringing high-quality essential oils to people all over the globe. The company ...

There is now an option to merge contacts with an advanced UI modal across the Contacts menu as well as ...

We've updated your individual staff reports to offer more visibility into daily and hourly productivity! If your Re:amaze account plan ...

Testing your custom chatbot's experience is now easier than ever. For custom chatbots such as Cue Bots and Workflow Bots, ...

We've made it easier for you and your team to review customers' satisfaction ratings and feedback comments directly inside conversations ...

We've updated the integration between Re:amaze and Slack! This latest update allows channel mapping between Re:amaze conversational channels such as email, SMS, ...

You can now create custom fields for phone numbers in Re:amaze chat widgets and contact forms that will automatically add the ...

If you're currently using the FAQ feature in Re:amaze you might have noticed that the "Contact Us" link at the ...

Re:amaze Video Calls is now available for customers on mobile devices! It's not uncommon for customer to ask for help ...

You can now create and update your Cues that prompt a customer to start a Classic Chat with a support ...

We’re extremely excited to share with you that Re:amaze has been acquired by GoDaddy, a global company dedicated to helping small ...

You can now add your brand logo and/or brand avatar to your Re:amaze brand to better portray your identity! Brand ...

We're excited to introduce a brand new feature to the Re:amaze family! Say hello to Video Calls! As businesses conduct ...

We've added a brand new embeddable to Re:amaze's suite of website integrations! Introducing Push Prompts! If you've been using Re:amaze ...

Guest Post by Matt Casadona If you’re on a mission to optimize your online content, you need to consider using ...

This review and case study was originally posted on https://www.customerservicelife.com by Jenny Dempsey. Jenny is currently the the Customer Experience Manager ...

You can now archive unused response templates in your Re:amaze account by clicking on the "Archive" button. Unused and archived ...

You now have the ability to add Shopify product links when you choose to reply to customers privately via Messenger ...