Chatbots

Future-Proof Your Customer Service Offering with Chatbots

April 23, 2022

Whether you’ve been in business for years or are a new business owner, future-proofing your business is something all business owners should be thinking about. With eCommerce demand constantly shifting and customers having ever-growing expectations on how companies should function, brands must learn to adapt or risk losing customers to their competition. The good news … Continue reading “Future-Proof Your Customer Service Offering with Chatbots”

7 Ways Chatbots Are Enhancing Conversational Commerce for eCommerce Businesses

February 5, 2022

Conversational commerce plays a huge role in the success of any eCommerce business, yet many brands don’t take advantage of this marketing approach. Conversational commerce, or conversational marketing, refers to the point where messaging apps and shopping intersect. For eCommerce businesses, this can mean live chat on your website, social media messaging apps, online chat … Continue reading “7 Ways Chatbots Are Enhancing Conversational Commerce for eCommerce Businesses”

How Far Can Automation Take Customer Service?

September 29, 2020

Guest Post by Noah Rue Customer service has long been considered one of the cornerstones to success in business. Our industrial culture places emphasis on ensuring employees engage in positive consumer interactions. Business leaders invest in resources and training that helps teams to both understand how customer support translates to financial returns, and give them … Continue reading “How Far Can Automation Take Customer Service?”

Are Chatbots Killing or Enhancing Customer Satisfaction?

July 16, 2019

Guest Post for Re:amaze by Sam Makad. Sam Makad is an experienced writer and marketing consultant. His expertise lies on marketing and advertising. He helps small & medium enterprises to grow their business and overall ROI. Reach out to Sam Makad on Twitter or LinkedIn. The rise of AI-enabled chatbots has made it easier than ever before for companies to … Continue reading “Are Chatbots Killing or Enhancing Customer Satisfaction?”

How to Understand Conversational Commerce and Adopt it for Your Brand.

March 20, 2019

Image Credit: Google via https://about.zination.com/ If someone were to ask you to name the first eCommerce company that existed, what name comes to mind? Probably eBay or Amazon? And you’d be right. 1995 is often touted as the defining year for modern eCommerce. Both Amazon and eBay launched publicly in 1995 and, unsurprisingly, both are … Continue reading “How to Understand Conversational Commerce and Adopt it for Your Brand.”

The World of Chatbots

October 31, 2018

Customer service, business automation & scalability This post is a re-post from Re:amaze Co-Founder David Feng’s original contribution to the BigCommerce blog. You can read the original here. Chatbots are the newest ecommerce trend. Everyone is talking about them and every business wants to figure out how to use one. But as with all trends, … Continue reading “The World of Chatbots”

Building apps with the Pipedrive API

September 17, 2018

For profit, or just for fun! At Re:amaze we are invested in helping companies to have quality support conversations with their customers, and support conversations naturally cover a broad spectrum of topics, from returns and billing questions to product questions or service inquiries. The latter type of support conversation is very lucrative for businesses because … Continue reading “Building apps with the Pipedrive API”