Small Business

How to Build Better Relationships with Your Customers Through Email

January 30, 2022

Email is a great way for eCommerce businesses to build and maintain a relationship with their customers and boost retention. Unlike brick and mortar businesses, eCommerce brands have to put in extra effort to build customer relationships since they don’t have the opportunity to do so face to face. With this in mind, keep reading … Continue reading “How to Build Better Relationships with Your Customers Through Email”

Tips for Winning Customers Back after Negative Encounters With Customer Service

November 19, 2020

Guest Post by Patrick Bailey Starting a business is not a walk in the park. It takes patience, hard work, resilience, and sacrifice to get it off the ground and running. However, that may not be the only hard part: Keeping your business afloat and maintaining growth is another challenge altogether. That is why top-notch … Continue reading “Tips for Winning Customers Back after Negative Encounters With Customer Service”

Drafting Your 2021 Business Plan? Here’s How to Recession-Proof It

November 16, 2020

Guest Post by Samantha Rupp If there’s one thing the past 15 years has taught American business owners, it’s that recessions are inevitable. After the 2008 recession, many thought that we wouldn’t be due for another for a few decades — that is, until COVID-19 came around and sent the economy downhill fast. That means that, for … Continue reading “Drafting Your 2021 Business Plan? Here’s How to Recession-Proof It”

6 Mistakes Nearly Everyone Makes When Starting Remote Work (and What to Avoid)

May 20, 2020

Guest Post by Molly Crockett Remote working is nothing new, but since the dramatic impact of the coronavirus, remote working has eally started to take off. More and more companies are starting to implement it, and the rampant success it had so far means that it’s probably going to stay long after the virus has … Continue reading “6 Mistakes Nearly Everyone Makes When Starting Remote Work (and What to Avoid)”

The World of Chatbots

October 31, 2018

Customer service, business automation & scalability This post is a re-post from Re:amaze Co-Founder David Feng’s original contribution to the BigCommerce blog. You can read the original here. Chatbots are the newest ecommerce trend. Everyone is talking about them and every business wants to figure out how to use one. But as with all trends, … Continue reading “The World of Chatbots”

Training customer service to be master influencers.

October 12, 2016

Capturing incremental value from your existing conversations. Based on our own numbers, selling into a new customer is usually 10x to 20x harder than up-selling or cross-selling. Based on other numbers: The probability of selling something to a prospect is only about 5–20%, while the probability of selling something to an existing customer is 60–70%. — Marketing … Continue reading “Training customer service to be master influencers.”