Better Conversations. Happier Customers.
If you’re weighing whether to invest in dedicated helpdesk tool, you’ve probably already tried to estimate the customer service ROI in your head. Per-agent pricing adds up, and it’s fair to ask whether a shared inbox and some automation tools are worth it when your team could just keep working out of email. The short … Continue reading “Customer Service ROI: What It Actually Looks Like”
AI-powered support has changed how customers find answers. Instead of searching through articles and piecing things together, customers can now ask a question and get a direct answer pulled from your knowledge base in seconds. The quality of those answers depends on the quality of the content behind them. If your help center is disorganized, … Continue reading “How to Write Help Center Articles for Better AI Answers”
Amazon is expected to move Prime Day into June this year. While the exact dates have not been confirmed, the earlier timing changes how retailers need to prepare. In past years, sellers had more time to finalize deals, position inventory, and adjust campaigns. That buffer is smaller now. If you follow the same timeline you … Continue reading “Amazon Prime Day 2026 Is Moving to June — How to Prepare”
How much of your support volume should AI actually handle? Most support teams are no longer asking whether to use AI. The real question is how much customer support should AI handle? Automate too little, and agents spend their time answering repetitive questions customers expect instant answers to. Automate too aggressively, and support starts to … Continue reading “How Much Customer Support Should AI Handle in 2026?”
As your business grows, customer support usually feels the strain first. Ticket volume climbs, and it can be a sign that you’ve begun to outgrow your helpdesk. Ticket volume climbs as order volume increases, seasonal peaks get busier, and customers expect faster replies. What once worked well might feel slow or fragmented, and agents spend … Continue reading “When You Outgrow Your Helpdesk: A Growth Guide”
The holiday rush is finally over. While January might feel like time to catch your breath, it’s actually the perfect moment to address those support system gaps that peak season exposed. Think of it as an annual customer service review – a chance to evaluate what worked, what didn’t, and what needs to change. Now … Continue reading “Customer Service Review: Your Post-Holiday Checklist”
Black Friday and Cyber Monday (BFCM) are among the biggest sales opportunities of the year for online retailers. These few days can generate a significant chunk of your annual revenue and set the momentum for the rest of the holiday season. As we head into BFCM 2025, shoppers are more demanding and the competition is … Continue reading “How to Prepare for Black Friday Cyber Monday 2025”
You’ve already integrated Re:amaze to manage your customer conversations, but what if we told you there’s even more power hidden within your helpdesk? Some businesses leverage the basics, yet frequently miss out on key Re:amaze support features designed to transform how you connect with customers and empower your team. We’ve compiled several often-underused features that … Continue reading “5 Re:amaze Support Features You Might Be Overlooking”
Your customers are already talking to you on social media. They’re dropping questions in comments on your latest product posts, replying to your stories about sales, and sending direct messages about their orders. For most brands, mastering ecommerce social support on platforms like Facebook and Instagram isn’t just an option; it’s essential. This direct, often … Continue reading “Mastering Ecommerce Social Support: Facebook & Instagram”
When it comes to live chat, Re:amaze gives you the flexibility to choose between two powerful modes of engagement. But when comparing Real Time Chat vs Classic Chat, how do you know which is best for your team’s workflow and your customers’ expectations? Let’s break down the key differences and help you decide what’s best … Continue reading “Real Time Chat vs Classic Chat: Which Re:amaze Mode Is Best for You?”
For ecommerce sellers, strong SEO (Search Engine Optimization) is essential for increasing visibility and attracting more shoppers. Optimizing your store with the right keywords and content helps your products appear in search results when customers need them. But SEO isn’t just about optimizing product pages—it’s also about ensuring that customers have a great experience when … Continue reading “Ecommerce SEO Tips to Boost Your Store’s Visibility”
Live chat has become a crucial tool for businesses looking to provide fast, convenient customer support. When implemented effectively, it can reduce response times, improve customer satisfaction, and even increase conversions. But choosing the right chat setup and strategy is just as important as having the feature itself. With Re:amaze, businesses have two flexible chat … Continue reading “How to Implement Live Chat for Better Customer Support”
Keeping your help center up-to-date is essential for delivering excellent customer support. If you’re looking for ways to improve your help center, Re:amaze makes the process much easier with features like AI-assisted writing and built-in feedback tools. An outdated or disorganized help center can frustrate customers and increase support inquiries, but regularly refreshing your content … Continue reading “How to Improve Your Help Center: A Guide”
What Is Buy Now, Pay Later? Buy Now, Pay Later (BNPL) is a payment system where customers make a purchase and pay for it later in installments. Unlike traditional credit cards, BNPL plans often feature low or no interest rates, making them an attractive option for consumers. Historically, BNPL has been a hit with younger … Continue reading “Why You Need to Be Using Buy Now, Pay Later”
New Year, New Goals: Preparing Your eCommerce Success in 2025 As we enter a new year, it’s time to refocus and prepare your eCommerce business for success in 2025. By setting clear goals, staying ahead of trends, and enhancing your customer experience, you can build a strong foundation for growth and profitability with Re:amaze. Let’s … Continue reading “Kickstart 2025: Goals and Trends for eCommerce Success”
The holiday season often brings a surge in sales, but what happens when the shopping frenzy fades? Planning ahead is key to sustaining post-holiday ecommerce sales. With Christmas around the corner, now is the perfect time to craft strategies that keep revenue flowing even after the peak season. Re:amaze can help ecommerce sellers stay connected … Continue reading “How to Boost Post-Holiday Ecommerce Sales”
The holiday season brings high volumes and urgent requests that put extra pressure on customer service teams. Unfortunately, this rush often leads to common holiday customer service mistakes that can hurt customer satisfaction and increase stress. Here’s a look at these mistakes—and practical ways to avoid them for a smoother, more successful season. 1. Not … Continue reading “Top Customer Service Mistakes to Avoid During the Holiday Rush”
Black Friday and Cyber Monday (BFCM) are critical opportunities for online retailers, generating billions in sales annually. As consumer behavior increasingly shifts to online shopping, now is the time to fine-tune your ecommerce strategy to capture the growing demand. Why Prepare for BFCM? In 2023, shoppers spent $9.8 billion online during Black Friday, marking a … Continue reading “How to Prepare for Black Friday and Cyber Monday”
Designing effective chatbots requires thoughtful approach to ensure the bot is helpful, engaging, and user-friendly. With Re:amaze, building a chatbot that hit these marks is a breeze. Let’s dive into some ways to make your chatbot successful. Cover Topics That Aren’t Too Complex One of the keys to designing effective chatbots is to make sure they … Continue reading “Designing Effective Chatbots: Tips & Techniques”
The benefits of chatbots are numerous. They can answer common questions, handle orders and returns, and offer personalized product recommendations. They can also help businesses gather customer feedback and reviews. Re:amaze provides a variety of bots to make running your business easier. From basic pre-built bots like the Hello Bot and Order Bot, to the AI-powered … Continue reading “3 Reasons You Need to Be Using Chatbots”
