Better Conversations. Happier Customers.
If user retention hasn’t been on your radar for your business, now is the time to shift focus and make this the priority. Before we discuss how to improve user retention, let’s look quickly as to why user retention is so important. To start, user retention costs far less than acquiring new customers, with engaged … Continue reading “A Better Approach to User Retention to Boost Growth in 5 Simple Steps”
Guest Post by Alexander Hunkin There is a reason why customer experience is the main priority of all businesses nowadays and a very good reason too. People shop online more than ever and it is not a secret that consumers are often willing to pay more for a product or service if their customer experience … Continue reading “5 Ways to Improve Your Online Customer Experience”
Guest Post by Joe Peters When it comes to growing a business, it is easy to fall into the trap of getting laser-focused on gaining new customers. More customers equals bigger growth, right? Well, it is not as clear cut as that. In order to continue to grow, a business has to nurture its existing … Continue reading “5 Simple Ways To Improve Customer Loyalty”
Guest Post by Ashley Han The customer experience (or CX) is the new battlefield in today’s competitive business world. Though many companies realize the importance of delivering a great customer experience, there is still a wide gap between customer satisfaction and the company’s expectations. Here I list 6 practical ways that can help your business … Continue reading “6 Ways to Improve Your Customer Experience”
Boost Customer Loyalty with Effective Digital Engagement | Learn how to enhance customer connections and grow your business with digital customer engagement.
Guest Post by Lisa Michaels. Lisa is a freelance writer, editor and a thriving content marketing consultant from Portland. Feel free to connect with her on Twitter @LisaBMichaels. Did you know that 70% of customers who end up buying from a competitor instead of the company they originally went to do so because of poor … Continue reading “How To Reduce Customer Service Costs Without Hurting Your Business”
Guest Post by Michael Deane for Re:amaze. Michael is an editor behind a small online business and marketing hub, called Qeedle. Millennials are the largest living population in the U.S. at the moment, and what’s most important for marketers, their purchasing power is currently estimated at $600 billion a year, with some predictions saying that … Continue reading “The Key to Attracting Millennial Attention”
Guest Post: Nathan Sykes is the editor of Finding an Outlet. To read the latest in business and technology news, follow Nathan on Twitter @nathansykestech. Let’s talk about how, and why, eCommerce is changing. For a start, it’s changing because it must: by 2021, eCommerce could be a $4.9 trillion industry and will represent a … Continue reading “From UX to Brick and Mortar Lessons: The Changing Face of eCommerce”
Top 10 tips on the best ways to help customers this holiday season The following is an excerpt from a post written by our Co-Founder for BigCommerce. You can find the full post here. Remember to check out Re:amaze for all of your customer service needs. While the holiday season is a great time for … Continue reading “Make Customer Service Your Most Valuable Asset This Holiday Season”
Guest post by Pete Boyle for Re:amaze. Pete is the chief copywriter and content manager for jumper.ai. A new tool that helps online marketers sell more products more easily through social media. Check out jumper for yourself with a free account here. A couple of days ago I wandered into the Ted Baker (TB) store … Continue reading “The Future of eCommerce Revolves Around this Single Idea”
Guest Post by Nathan Sykes. Nathan is the editor of Finding an Outlet. To read the latest in business and technology news, follow Nathan on Twitter @nathansykestech. Generation Z consists of people born after 1995. Unlike Millennials and Generation X, Gen Z grew up with the internet as a part of their lives. This large … Continue reading “The Key to Gen Z Is a Customer-Centric Mindset”
Guest Post by David Henzel. David is a serial entrepreneur on a mission to rid the world of bad customer experiences. He’s also the founder of @LTVplusHQ @TaskDrive and @MaxCDN. Live chat is awesome. It is intuitive, it helps users instantly and it builds an instant connection with your users. The question of whether live … Continue reading “Get Up to 11x Conversions on your Website Using Live Chat”
Guest Post by Pete Boyle. Pete is the founder of Have-a-word and content manager / chief copywriter at Recart, an all in one eCommerce marketing solution that helps merchants recapture lost revenue and increase their profits. So far, Recart has helped their merchants recapture over $90,000,000 in lost revenue. If I dangled a crisp $100 … Continue reading “How to Leverage Live Chat for Better Customer Service and Sales”
Succeed in building a dropshipping business by fostering customer success. We (the Re:amaze team) recently had a chance to grab coffee with a group of Shopify, BigCommerce, and WooCommerce store owners and chat about how they got started in eCommerce. Among those that attended the event, roughly 30% got their start as a dropshipping business, … Continue reading “Customer Service Is All That Matters In A Dropshipping Business”
How Lash Stuff adopted Reamaze and BigCommerce to maximize customer happiness. We’re starting a brand new series to highlight businesses that not only use the Reamaze platform on a daily basis for customer engagement but also take customer happiness to heart. This month we’re featuring a company called Lash Stuff. Lash Stuff offers one of … Continue reading “Customer Success Case Study”
The next evolution of the medium everyone loves to hate. #decisions “Live chat has limitations, limitations we no longer have to live.” “Live chat no longer makes the cut.” “Live chat was great but now it’s history” Live chat isn’t dying. It’s evolving. Countless businesses today still have a thriving live chat service and deliver … Continue reading “What’s Going On With Live Chat?”
Team up and win together. There are some pretty good reasons for beta releasing products with a clear intention to fix and improve. Back in 2013 when we released Reamaze 1.0 Beta, the amount of feedback we received helped shape the robust platform you see today. More importantly, we still work with over 85% of … Continue reading “Leveraging Customers As Partners”
