Guest Post by Lisa Michaels In almost any business, acquiring new customers can be costly. Research shows you’ll spend more ...

Guest Post by AdNabu Over the last decade or so, eCommerce has grown massively to become one of the richest ...

You can now tag entire departments in your Re:amaze internal notes! Instead of tagging individuals separately, you can now type ...

Introducing a brand new integration for the Re:amaze platform! Omnisend! Omnisend is a marketing automation platform designed for eCommerce businesses ...

Need to create multiple roles for your staff members but having a hard time matching up the specific details? You ...

You can now compare an individual staff member's performance against an average staff member's performance. The average staff member's performance ...

Guest Post by Jessica Larson The coronavirus pandemic has turned businesses upside down from an operational, logistical, and economic perspective ...

Boost Customer Loyalty with Effective Digital Engagement | Learn how to enhance customer connections and grow your business with digital ...

You can now run a staff summary report in Re:amaze and view performance by individuals in a specific department ...

You can now search for response templates and export them out of Re:amaze for bulk editing with ease. To export ...

You can now see when another agent or chatbot has responded to a customer's recent conversation! This particular feature update ...

We have a few new keyboard shortcuts you can use to make your workflow a tad faster! When composing, you ...

LoyaltyLion is here! Introducing a brand new technology partner to the Re:amaze platform. If you don’t know much about LoyaltyLion then read on! ...

You can now group your related Re:amaze Workflows together for easier identification and management. Similar to how Staff Groups (Departments) ...

ActiveCampaign is here! Introducing a brand new technology partner to the Re:amaze platform. If you don't know much about ActiveCampaign ...

Guest Post by Marie Barnes The Internet has become the hub for selling anything you can imagine. That is why ...

Guest Post for Re:amaze by Danny Wong in collaboration with Salesforce You can’t have a company of any kind and ...

Guest Post by Ashley Wilson When employees face uncertainty, their morale diminishes, which can affect the company’s overall productivity. As ...

This is an announcement on some changes being made to the Re:amaze Reminders system based on customer feedback. If you're ...

Used to starring specific channels in apps like Slack? Re:amaze now allows you to save, customize, and star (pin) your ...

Guest Post by Marques Coleman Running an e-commerce business is a complex process that requires so much more than just ...

You can now create a workflow to copy over any custom fields filled out by customers to that customer's unique ...

You can now choose to enable the Re:amaze Chat embeddable on either desktop browsers, mobile browsers, or both types of browsers. If ...

You can now create custom Workflows with BigCommerce-specific triggers that will allow you to target product attributes (name, SKU, UPC, etc). To review ...

You can now expand your searches in Re:amaze by using the new advanced search dropdown! How Advanced Search Works Advanced ...

Forwarding conversations in Re:amaze can be a very important action when you need to bring in a 3rd party for ...

You can now create Cues with rules that target a customer's geographic location! Customer location is determined by their IP ...

If you currently use Re:amaze Status Page you can now insert links to your active incidents to your replies to ...

If you're currently using the embedded Re:amaze contact form or have custom fields added to your Re:amaze Chat configuration you ...

Guest Post by Angela J. Bryant If your business is looking to drive sales, email marketing is the effective way ...