G2 releases Fall 2022 Reports and Re:amaze receives 10+ awards

With so many products and services available to consumers and businesses, it’s hard to know what to trust. The unfortunate ...

How to Efficiently Set Up an eCommerce Store on WooCommerce

image credit: Unsplash If you’re in the eCommerce realm, you’ve likely heard of WooCommerce as it is one of the ...

WooCommerce Revenue Reporting: See How Valuable Your Support Conversations Are with WooCommerce Attributed Orders Report!

We are excited to announce our newest update with WooCommerce and Re:amaze! You can now generate a revenue attribution report ...
/ Feature Updates

The 12 best Plugins for Starting a Blog on WordPress

When starting a blog on WordPress, it’s a good idea to utilize plugins to enhance your blog's ranking while also ...

Send Selected WooCommerce Products Easily Within Conversations

We are excited to inform you about the newest WooCommerce + Re:amaze feature update! Promoting and suggesting products just got ...
/ Feature Updates

WooCommerce Orders Can Now Be Pinned to Conversations

The newest feature update was just released, and we hope you are as excited about it as we are! You ...
/ Feature Updates

Search Settings Now Available for Re:amaze

The settings capabilities can be overwhelming inside certain apps, devices, software, etc. Especially when an app particularly is designed so ...
/ Feature Updates

Beginner’s Guide to the Best WordPress Plugins for eCommerce

Choosing the right plugins for your eCommerce WordPress website is an important task. Not only do plugins make your site ...

You Can Now Hide Events Within A Conversation’s View

Conversations are now able to focus on just that, the conversation. You are now able to filter out the conversation ...
/ Feature Updates

Tags Reports Now Has Multi-Select and Sparkline Charts

We know how much reporting helps brands in Re:amaze, especially Tagging. When you tag a conversation in Re:amaze you are ...
/ Feature Updates

Reporting Just Got Detailed Even More

In reports, you now have the option to choose between multiple date ranges for the charts generated on that specific ...
/ Feature Updates

Managing E-mails: How to Achieve Inbox Zero

Inbox Zero is a fairly recent movement that is intended to help businesses increase productivity, and become less burdened by ...

Re:amaze Dashboard Now Displays Conversation Ref_IDs

We are happy to announce our newest ref_ID feature update! We have had the ref_ID feature for a while now ...
/ Feature Updates

Reports Now Support Multi-Channel Select Across Brands

We've got great news for you! In reporting, we're excited to introduce you to the newest multi-channel select feature update. Our multi-channel selection ...
/ Feature Updates

“Resolve Conversation” Now Live for Custom Chatbots

Your Re:amaze inbox just got upgraded! Customers now have the option to resolve a conversation when custom chatbots answer their ...
/ Feature Updates

On The Run Meals is Scaling Growth and Improving Customer Service with Re:amaze 

On The Run Meals is more than just a food delivery service; they are a community. The company is working ...
/ Case Studies

Which Helpdesk to Choose, Gorgias or Re:amaze?

All-in-one helpdesks, shared inboxes, live chat, and chatbots are all tools that are growing in use among eCommerce brands, and ...

New In-App Integration Recommendations

We are so excited to present the newest Re:amaze feature in your dashboard that will be helpful for both new ...
/ Feature Updates

Filter IG DMs According to Type Now Available in Workflows

Managing your Instagram DMs just got better! Re:amaze now supports filtering direct messages by type, so you can quickly sort ...
/ Feature Updates

4 Ways Top eCommerce Brands Stay Connected to Their Customers

Building a successful eCommerce brand today requires you to build a relationship with your customers. With every market being so ...

Future-Proof Your Customer Service Offering with Chatbots

Image by Alex Knight Whether you’ve been in business for years or are a new business owner, future-proofing your business ...

Advance Your Business Marketing with These 6 Tips

Image by Kindel Media via Pexels The ultimate goal of any eCommerce business marketing strategy centers around connecting your business’ ...

You Can Now Add Banner Images to Article Topics and Articles

It's no secret that the best quality content should be on your website. This is where optimizing any area on ...
/ Feature Updates

Best Practices for Your Support Team and How to Become the Best Support Team in eCommerce

For an eCommerce business to stay top of mind for customers, it’s important to be able to adapt to an ...

Switch Customer Contacts for Conversations Using Phone Numbers

We are excited to announce that you can now switch customer contacts for conversations using phone numbers. This means if ...
/ Feature Updates

Re:amaze Customers Can Now Have a Separate Notification Email

We're excited to announce our newest feature that allows your notification email and login email to now be separate addresses! ...
/ Feature Updates

Re:amaze Adds Display Names to Keep Your Privacy Protected!

You can now create a 'Display Name' that will be shown to your customers for security/privacy purposes with Re:amaze! We ...
/ Feature Updates

6 Simple Steps to Acquire Customers for Your Business

Image by fauxels One of the main concerns for any eCommerce business is acquiring new customers. When it comes to ...

Department Filter Now Available on Staff User Comparison Reports

We're pleased to announce that you may now filter Staff User Comparison Reports by Department! This is feature will be ...
/ Feature Updates

Add Downloadable Attachments to Articles in Re:amaze

Today we are excited to announce the release of downloadable attachments for articles in Re:amaze! This new feature allows you ...
/ Feature Updates