Last Updated on October 27, 2023 by David
Great news! We’ve made some significant changes to that Re:amaze Chat Widget’s greeting message system. The first major change is that we no longer support the “Notification” type greeting message. Notifications are now Cues, which are more powerful in the sense that they’re now actionable by your customers, allowing you greater control around how they can engage with you and your team.
In addition to greeting messages getting updated to Cues, you can now add actionable items called “Conversation Starters”. By default, we provide you with two very standard conversation starters: “I have a question” and “No thanks”. Customers who click on these will automatically start a conversation with you.
However, you can now add up to 5 custom conversation starters as shown below. These conversation starters allow your team to obtain more context about what a customer needs help with and it’s highly recommended that you add these starters so customers feel more involved with the conversation.
In addition to manually entering conversation starters, you can also use our AI-powered content generation to populate these starters. Simply click on the “Suggest a few starters” button and AI will recommend a few common starters for your specific use case (as shown below).
You’ll have the opportunity to edit any AI-suggested starters before publishing your chat widget to a website or web app of your choice so there’s no harm in trying it out!
In terms of next steps, we’ll be making a few more updates to conversation starters to allow greater control when it comes to automated replies. We’ll keep you posted as these developments take place.