Better Conversations. Happier Customers.
Guest Post by Michael Deane. Michael is an editor behind a small online business and marketing hub, called Qeedle. Automation is one of the key components of technological progress. An automated system is one that has the ability to self-regulate, usually for an indefinite amount of time. The more such systems you have in a … Continue reading “Customer Service Automation and What NOT to Do”
Image Credit: Google via https://about.zination.com/ If someone were to ask you to name the first eCommerce company that existed, what name comes to mind? Probably eBay or Amazon? And you’d be right. 1995 is often touted as the defining year for modern eCommerce. Both Amazon and eBay launched publicly in 1995 and, unsurprisingly, both are … Continue reading “How to Understand Conversational Commerce and Adopt it for Your Brand.”
The next evolution of the medium everyone loves to hate. #decisions “Live chat has limitations, limitations we no longer have to live.” “Live chat no longer makes the cut.” “Live chat was great but now it’s history” Live chat isn’t dying. It’s evolving. Countless businesses today still have a thriving live chat service and deliver … Continue reading “What’s Going On With Live Chat?”
