Better Conversations. Happier Customers.
If you haven’t already tried our AI-powered text translation feature, make sure to read our announcement here and give it a try! We’ve improved upon AI translation by allowing you to translate the text you’ve written back to the foreign language your customers wrote in with. Here’s how it works. When you have a default … Continue reading “Translate Your Text To Your Customer’s Language using AI”
Allowing your customers to vote on the effectiveness of your FAQ articles can be a great signal for how well put-together your FAQ content is. However, it’s likely that over time, your FAQ article content will be updated over time to be more accurate and more succinct. When articles are updated in a significant way, … Continue reading “Reset Article Vote History in Re:amaze FAQ”
We’ve made AI even easier to use with Recommended Responses! When customers write in, our AI assistant will follow along and chime in at the right time when a suitable answer can be provided. Recommended Responses works very much like our AI FAQ Bot where it intakes your customers’ questions, your replies so far, and … Continue reading “Get a Recommended Response to Customers with AI”
Announcing a small but useful update to Re:amaze advanced search capabilities! You can now select multiple tags in order to search for conversations containing the tags you’ve selected.
Re:amaze Chat is now more powerful than ever! You can now improve the odds of generating more engagement from website visitors with Conversation Starters. Conversations Starters is an integral component of Re:amaze Chat’s greeting message system. Let’s go over the changes and updates. Greeting Message The greeting message can be displayed in several different formats … Continue reading “Introducing Conversation Starters for Re:amaze Chat, Powered by AI”
Great news! We’ve made some significant changes to that Re:amaze Chat Widget’s greeting message system. The first major change is that we no longer support the “Notification” type greeting message. Notifications are now Cues, which are more powerful in the sense that they’re now actionable by your customers, allowing you greater control around how they … Continue reading “Better Customer Engagement with Actionable Cues and AI-Generated Content”
Due to recent changes to Twitter’s policies on third-party Application Programming Interface (API) integrations, the ability to connect your Twitter account to Re:amaze is no longer supported. This means you will no longer be able to access your Twitter account in Re:amaze to receive and respond to tweets directly from your Re:amaze dashboard. Twitter ended free access … Continue reading “Twitter Integration Is No Longer Supported”
Introducing The New Re:amaze AI FAQ Bot Re:amaze FAQ is one of the most popular and powerful features which comes bundled with every Re:amaze subscription. Not only can the FAQ be hosted on its own page and attached to your Re:amaze Chat widget, but it can also be embedded within your website or web app. … Continue reading “Introducing The New Re:amaze AI FAQ Bot”
We’ve added a brand new AI feature to Re:amaze that allows you to ask any question about a conversation. Questions and Answers can be found below the Conversations Summary feature, which is also powered by AI. Some good questions to ask include things such as: Questions and Answers can be a powerful tool alongside Conversation … Continue reading “Questions and Answers with Re:amaze AI”
Creating response templates in Re:amaze has never been easier! Now powered by AI, response templates can be created based on a simple prompt of what you want the template to convey. Simply start with a list or short paragraph of what you want the template to include and then click on the “Improve what I’ve … Continue reading “Create Response Templates with AI”
You can now translate incoming messages into the language of your choice! Best of all, this feature is powered entirely by AI. To get started, go to your Re:amaze account’s personal settings and set your language preference. This is not required as Re:amaze will default to your browser’s language setting for translation purposes. When customers … Continue reading “Translate Messages with AI”
Do you have a Google My Business listing for your business? If so, you’re probably intimately familiar with Google Business Messages. When you list your physical business on Google Maps, customers are able to message you live through Google Business Messages. Traditionally, you’ve had to use Google Business tools to respond to these messages, leaving … Continue reading “Google Business Messages Integration For Re:amaze”
You can now bulk delete spam conversations in your Re:amaze-connected email inboxes without having to archive them first!
You can now easily reply to customers in any conversation and automatically set a reminder to follow up on a later date! This update to the “Reply” mechanism is sticky like all the other reply mechanisms in Re:amaze and will remember your preference when moving from conversation to conversation. Keep in mind that when you … Continue reading “Reply and Remind Conversation”
Providing exceptional customer service is paramount for businesses striving to build lasting relationships and stand out in a competitive market. Customer service software plays a vital role in streamlining support operations and enhancing customer satisfaction. In this blog post, we will compare four leading platforms — Zendesk, Intercom, Gorgias, and Re:amaze — and explore why … Continue reading “The Perfect E-Commerce Customer Service Software: Re:amaze vs Zendesk vs. Intercom vs. Gorgias”
AI is here! Over the past few months we’ve witnessed the rise of AI in a wide range of practical applications through the launch of OpenAI’s ChatGPT. And while ChatGPT’s language and algorithmic model has been around since 2020 it was GPT-3.5 Turbo and GPT-4 that have truly revolutionized the way we think about, experience, and … Continue reading “Introducing Re:amaze AI (Beta)”
We’re excited to announce that you can now upload and embed images directly in Re:amaze FAQ articles! This feature has been highly requested and it is now available to all Re:amaze users starting today. Re:amaze FAQ articles have always supported image embedding but the images themselves had to be uploaded and hosted in 3rd party … Continue reading “Re:amaze FAQ Now Supports Image Upload and Embedding”
You can now pin important internal notes to the top of conversations! Pinned internal notes remain visible to all staff members and will scroll with you as you navigate through the thread. It’s important to note that only one internal note can be pinned at a time. If you would like to pin a different note, … Continue reading “Pin Important Internal Notes To The Top”
Tired of seeing detailed bot responses as the step title for your custom chatbots? You can now give each step a custom title to keep your custom chatbot’s flow chart clean and easy to access! In the example below, the highlighted step is displayed as the message body for the bot response. This can become … Continue reading “Step Titles For Custom Chatbots”
We’ve added a brand new personal filter to help you navigate to and find conversations that contain internal notes addressed to you! Internal notes are an important part of getting work done. When your teammates need you, the easiest thing to do is to add an internal note and address it to you. However, these … Continue reading “A New Mentioned Filter To Help You Find Internal Notes!”
