Customer Service Archives - Page 2 of 3

How to Leverage Live Chat for Better Customer Service and Sales

June 12, 2018

Guest Post by Pete Boyle. Pete is the founder of Have-a-word and content manager / chief copywriter at Recart, an all in one eCommerce marketing solution that helps merchants recapture lost revenue and increase their profits. So far, Recart has helped their merchants recapture over $90,000,000 in lost revenue. If I dangled a crisp $100 … Continue reading “How to Leverage Live Chat for Better Customer Service and Sales”

Collaborative Customer Service by Re:amaze. Designed for Atlassian Stride.

May 21, 2018

Check out our latest integration and collaboration with the company that brings you Jira and Bitbucket! Customer service is collaborative business. No support agent can answer every question and no two customers are the same. That’s why we’ve designed Re:amaze to work hand-in-hand with the two most popular internal business chat platforms: Stride and Slack. … Continue reading “Collaborative Customer Service by Re:amaze. Designed for Atlassian Stride.”

What Your FAQ Says About Your eCommerce Business

April 18, 2018

How to build a better FAQ experience for your customers. No one will tell you how important an FAQ (Frequently Asked Questions) or KB (Knowledge Base) is when you’re just starting off in eCommerce. They will, however, tell you how important product photography is, how important your store design is, and how important it is … Continue reading “What Your FAQ Says About Your eCommerce Business”

How Your SaaS Pricing Affects Your Target Audience

March 14, 2018

Why aligning perceived value with your target audience is so important. We’ve been noodling around with different pricing strategies for the past several years here at Re:amaze. Lots of options and strategies have come and gone since then but pricing continues to be an integral part of all conversations. This is more or less true … Continue reading “How Your SaaS Pricing Affects Your Target Audience”

Customer Service Is All That Matters In A Dropshipping Business

February 16, 2018

Succeed in building a dropshipping business by fostering customer success. We (the Re:amaze team) recently had a chance to grab coffee with a group of Shopify, BigCommerce, and WooCommerce store owners and chat about how they got started in eCommerce. Among those that attended the event, roughly 30% got their start as a dropshipping business, … Continue reading “Customer Service Is All That Matters In A Dropshipping Business”

5 Must-Know Tips to Expand Your eCommerce Brand

October 31, 2017

Guest Post by Jordan Greene for Re:amaze. Jordan likes to be called Dan, is a travel writer, a full-time backpacker, a self-taught cook, and an avid traveler of the world. When it comes to making waves in the eCommerce sector, it’s important for you to emerge from the crowd as a frontrunner. Expand your brand … Continue reading “5 Must-Know Tips to Expand Your eCommerce Brand”

Smart Customer Service is the eCommerce Success Secret No One is Telling You

July 20, 2017

Drive more sales, build better relationships, and train smarter teams. The modern online shopper is more equipped and ready to share their experiences than ever before. In fact, each and every one of us is an online shopper to a measurable degree. One positive mention from an influential shopper can sometimes increase your marketing ROI … Continue reading “Smart Customer Service is the eCommerce Success Secret No One is Telling You”

Build a Successful eCommerce Business using Chat.

June 21, 2017

An in-depth look at boosting engagement and conversions using chat. Adding live chat to an online service or storefront is a growing phenomenon. Chat allows customers and potential shoppers to connect with someone at the business in question in real time and obtain help with unparalleled precision. Along with the growth of mobile and social … Continue reading “Build a Successful eCommerce Business using Chat.”

How to Assemble a Customer Service Dream Team

March 17, 2017

A fool proof formula for customer success. The best customer service team is the one that has accompanied you during growth. Over the past several years we’ve assembled an arsenal of insights and ideas about how to assemble the perfect customer service team. It’s not for every business but it’s not a bad to start. … Continue reading “How to Assemble a Customer Service Dream Team”

Deep Customer Integration for BigCommerce

February 21, 2017

How to engage and wow customers using Reamaze! Every once in a while we like to show off the amazing flexibility and deep integration capabilities of Reamaze with many of our partners. Today, we’re going to show you a few ways you can deeply integrate customer data with customer conversations using our BigCommerce integration. Reamaze’s … Continue reading “Deep Customer Integration for BigCommerce”

Demystifying Customer Engagement for eCommerce

February 14, 2017

Great customer service is all about planning. We interviewed over 300 actual shoppers with the intent of figuring out what they prefer when it comes to engaging with businesses. More specifically, eCommerce businesses. Every eCommerce store has some form of customer service but more often than not, the tools chosen to handle customer inquiries is … Continue reading “Demystifying Customer Engagement for eCommerce”

Customer Success Case Study

February 6, 2017

How Lash Stuff adopted Reamaze and BigCommerce to maximize customer happiness. We’re starting a brand new series to highlight businesses that not only use the Reamaze platform on a daily basis for customer engagement but also take customer happiness to heart. This month we’re featuring a company called Lash Stuff. Lash Stuff offers one of … Continue reading “Customer Success Case Study”

Stages of Customer Service for Every Stage of Your eCommerce Business

January 18, 2017

Constantly adapt and readapt your customer engagement strategy. The best way to think about customer service is to evaluate your needs as an eCommerce business and your customers’ demands at separate and distinct growth phases. Remember, customer service is not a static process. Small eCommerce businesses cannot and should not be fixated on processes or … Continue reading “Stages of Customer Service for Every Stage of Your eCommerce Business”

99 Mantras and Stories to Improve the Customer State of Mind

December 21, 2016

a flip book by Reamaze 2016 has been one phenomenal year. Our blog is proof of your support and feedback. We also want to give a shout out to our amazing team who’ve braved through some insane challenges and knocked each one out of the park. To close out the year strong, our entire team … Continue reading “99 Mantras and Stories to Improve the Customer State of Mind”

Secure Return Business by Providing Unparalleled Customer Service and Support

November 25, 2016

Guest Post: Kaylene Eckels, VP of Global Operations at Etech Global Services Image source: Yahoo Canada / Disney Customer support is more than an element of business operation. It is a bridge, a critical connector between consumers and sellers of a product or service. With an increasing need for automation, it can be tempting to divert … Continue reading “Secure Return Business by Providing Unparalleled Customer Service and Support”

Gearing Up eCommerce Customer Service For The Holidays

November 3, 2016

10 tips and tricks to prepare your teams. Holidays are just around the corner. That means an endless amount of gatherings, food, and most importantly, shopping. For you folks who live and breathe eCommerce, it’s the perfect time to start ramping up efforts to make sure customers stay happy throughout the chaos. You’ve worked insanely … Continue reading “Gearing Up eCommerce Customer Service For The Holidays”

Helping customers faster with less.

October 28, 2016

Customer service tips for startups and small teams. There’s no better way to work than at a startup that understands the beauty and importance of staying small. Our customers often ask about how we’re able to offer such spectacular customer service given our customer experience team is still under 5 people. Here are some tips … Continue reading “Helping customers faster with less.”

Fear is not a strategy. Honesty is.

October 10, 2016

Honesty > Fear. Every time. I’m currently on my way to Vancouver from Seattle for a wedding. I’m also writing this on the car we just rented from Hertz. No I’m not driving. The wife is. I wanted a chance to write my thoughts down before I arrive at the food-coma-land that is British Columbia. … Continue reading “Fear is not a strategy. Honesty is.”

Refining Customer Service with Better Experiences

September 28, 2016

Exploring new ways to create customer-focused teams. Those of you that have worked with our customer experience team before know that we do things a little differently at Reamaze. There’s no “customer support” team and there’s no “customer success team”. The two together make up our customer experience team. Daily customer appreciations received. Rolling 2-months. … Continue reading “Refining Customer Service with Better Experiences”

How to turn every complaint into invaluable feedback

September 19, 2016

Step by step guide to gathering insights from customers who care Being able to extract valuable information and signals out of your everyday customer interactions is one of the most rewarding skill sets you can build into your business culture. Over time, tidbits of information form to create stockpiles of actionable feedback that your teams … Continue reading “How to turn every complaint into invaluable feedback”