Better Conversations. Happier Customers.
The next evolution of the medium everyone loves to hate. #decisions “Live chat has limitations, limitations we no longer have to live.” “Live chat no longer makes the cut.” “Live chat was great but now it’s history” Live chat isn’t dying. It’s evolving. Countless businesses today still have a thriving live chat service and deliver … Continue reading “What’s Going On With Live Chat?”
There is clear polarization on the topic of whether customer service should belong in #Slack. Most debate whether teams should be communicating to customers through Slack or not. There are two main camps. Camp 1 argues that because all of your team communications already happen in Slack and it makes sense to consolidate customer communications … Continue reading “Why Slack Makes Your Customer Service Better”
Team up and win together. There are some pretty good reasons for beta releasing products with a clear intention to fix and improve. Back in 2013 when we released Reamaze 1.0 Beta, the amount of feedback we received helped shape the robust platform you see today. More importantly, we still work with over 85% of … Continue reading “Leveraging Customers As Partners”
