Why Social Media Is a Customer Service Channel You Need To Optimize Properly
Article by Kristin Floridia Image credit: Google.com There was a time when social media was mainly used by businesses as a means to create brand awareness. Today, however, social media has become a place for consumers to interact with brands regarding their questions, concerns, or issues, making it a powerful tool for any business when … Continue reading “Why Social Media Is a Customer Service Channel You Need To Optimize Properly”