Why Social Media Is a Customer Service Channel You Need To Optimize Properly

October 2, 2019

Article by Kristin Floridia Image credit: Google.com There was a time when social media was mainly used by businesses as a means to create brand awareness. Today, however, social media has become a place for consumers to interact with brands regarding their questions, concerns, or issues, making it a powerful tool for any business when … Continue reading “Why Social Media Is a Customer Service Channel You Need To Optimize Properly”

K-Pop: A Silicon Valley Understanding of Why “It’s So Good”

April 11, 2017

Why consumers benefit from the best of the best. Girl Group TWICE holds the record for fastest K-Pop group to reach 100 million views on YouTube Emma Stone is best known for being one of Hollywood’s most recognizable stars. As the lead actress of the award-winning movie “La La Land”, she’s no stranger to bright lights. … Continue reading “K-Pop: A Silicon Valley Understanding of Why “It’s So Good””