Business

From UX to Brick and Mortar Lessons: The Changing Face of eCommerce

May 20, 2019

Guest Post: Nathan Sykes is the editor of Finding an Outlet. To read the latest in business and technology news, follow Nathan on Twitter @nathansykestech. Let’s talk about how, and why, eCommerce is changing. For a start, it’s changing because it must: by 2021, eCommerce could be a $4.9 trillion industry and will represent a … Continue reading “From UX to Brick and Mortar Lessons: The Changing Face of eCommerce”

How to Understand Conversational Commerce and Adopt it for Your Brand.

March 20, 2019

Image Credit: Google via https://about.zination.com/ If someone were to ask you to name the first eCommerce company that existed, what name comes to mind? Probably eBay or Amazon? And you’d be right. 1995 is often touted as the defining year for modern eCommerce. Both Amazon and eBay launched publicly in 1995 and, unsurprisingly, both are … Continue reading “How to Understand Conversational Commerce and Adopt it for Your Brand.”

The World of Chatbots

October 31, 2018

Customer service, business automation & scalability This post is a re-post from Re:amaze Co-Founder David Feng’s original contribution to the BigCommerce blog. You can read the original here. Chatbots are the newest ecommerce trend. Everyone is talking about them and every business wants to figure out how to use one. But as with all trends, … Continue reading “The World of Chatbots”

How to Leverage Live Chat for Better Customer Service and Sales

June 12, 2018

Guest Post by Pete Boyle. Pete is the founder of Have-a-word and content manager / chief copywriter at Recart, an all in one eCommerce marketing solution that helps merchants recapture lost revenue and increase their profits. So far, Recart has helped their merchants recapture over $90,000,000 in lost revenue. If I dangled a crisp $100 … Continue reading “How to Leverage Live Chat for Better Customer Service and Sales”

Collaborative Customer Service by Re:amaze. Designed for Atlassian Stride.

May 21, 2018

Check out our latest integration and collaboration with the company that brings you Jira and Bitbucket! Customer service is collaborative business. No support agent can answer every question and no two customers are the same. That’s why we’ve designed Re:amaze to work hand-in-hand with the two most popular internal business chat platforms: Stride and Slack. … Continue reading “Collaborative Customer Service by Re:amaze. Designed for Atlassian Stride.”

Customer Service Is All That Matters In A Dropshipping Business

February 16, 2018

Succeed in building a dropshipping business by fostering customer success. We (the Re:amaze team) recently had a chance to grab coffee with a group of Shopify, BigCommerce, and WooCommerce store owners and chat about how they got started in eCommerce. Among those that attended the event, roughly 30% got their start as a dropshipping business, … Continue reading “Customer Service Is All That Matters In A Dropshipping Business”

Why Apple is Best When it Comes to Understanding Customers

November 28, 2017

A look at why Apple’s iPhone X will continue to excel amidst a smartphone revolution. Image Source: DigitalTrends.com 1. Empathy — We will truly understand their [customer] needs better than any other company. 2. Focus — In order to do a good job of the things we decide to do, we must eliminate all of the unimportant opportunities. 3. … Continue reading “Why Apple is Best When it Comes to Understanding Customers”

5 Tips for Attracting and Retaining Social Media Users in eCommerce

October 16, 2017

Guest Post by OrangeTwig for Re:amaze. OrangeTwig is a SaaS platform that helps store owners and businesses automate social media marketing. The platform helps to promote your products & discounts across ALL social media channels in one go. Or share your favorite content from around the web. Social media was once almost exclusively reserved for … Continue reading “5 Tips for Attracting and Retaining Social Media Users in eCommerce”

How Your 1% Advantage Can Win You 99% Market Share

September 18, 2017

Why rethinking productivity will help you win the market. Image Source: Google Images Productivity is dead. More accurately put, the definition of productivity is dead. Set aside the differences in how people from around the globe measure and value productivity, the notion of “overworking” or “work-life-balance” is outdated because we’ve been conditioned to be overly reactive … Continue reading “How Your 1% Advantage Can Win You 99% Market Share”