Business Archives - Page 6 of 6

Stages of Customer Service for Every Stage of Your eCommerce Business

January 18, 2017

Constantly adapt and readapt your customer engagement strategy. The best way to think about customer service is to evaluate your needs as an eCommerce business and your customers’ demands at separate and distinct growth phases. Remember, customer service is not a static process. Small eCommerce businesses cannot and should not be fixated on processes or … Continue reading “Stages of Customer Service for Every Stage of Your eCommerce Business”

Secure Return Business by Providing Unparalleled Customer Service and Support

November 25, 2016

Guest Post: Kaylene Eckels, VP of Global Operations at Etech Global Services Image source: Yahoo Canada / Disney Customer support is more than an element of business operation. It is a bridge, a critical connector between consumers and sellers of a product or service. With an increasing need for automation, it can be tempting to divert … Continue reading “Secure Return Business by Providing Unparalleled Customer Service and Support”

Not everything needs to “pan out”.

November 17, 2016

The perils of enforcing immediate ROI. Startups (us included) have an incessant urge to constantly ask “is that ROI positive” for every business decision. We’ve become so accustomed to constantly think about growing our user base, making our product better, and watching out for the runway cliff that we often misguide ourselves by missing important … Continue reading “Not everything needs to “pan out”.”

How to turn every complaint into invaluable feedback

September 19, 2016

Step by step guide to gathering insights from customers who care Being able to extract valuable information and signals out of your everyday customer interactions is one of the most rewarding skill sets you can build into your business culture. Over time, tidbits of information form to create stockpiles of actionable feedback that your teams … Continue reading “How to turn every complaint into invaluable feedback”

Why Slack Makes Your Customer Service Better

August 12, 2016

There is clear polarization on the topic of whether customer service should belong in #Slack. Most debate whether teams should be communicating to customers through Slack or not. There are two main camps. Camp 1 argues that because all of your team communications already happen in Slack and it makes sense to consolidate customer communications … Continue reading “Why Slack Makes Your Customer Service Better”