Better Conversations. Happier Customers.
How to build a better FAQ experience for your customers. No one will tell you how important an FAQ (Frequently Asked Questions) or KB (Knowledge Base) is when you’re just starting off in eCommerce. They will, however, tell you how important product photography is, how important your store design is, and how important it is … Continue reading “What Your FAQ Says About Your eCommerce Business”
Also 7 things you can copy to achieve great results. We’re the makers and builders of Re:amaze, a customer service platform designed for web based businesses. 2017 was a landmark year for us because we grew our paid subscribers by more than 2x. That’s huge to us, and to any SaaS business for that matter. … Continue reading “7 Things We Did to Double Our SaaS Paid Subscriptions in 2017.”
Guest Post by Jordan Greene for Re:amaze. Jordan likes to be called Dan, is a travel writer, a full-time backpacker, a self-taught cook, and an avid traveler of the world. When it comes to making waves in the eCommerce sector, it’s important for you to emerge from the crowd as a frontrunner. Expand your brand … Continue reading “5 Must-Know Tips to Expand Your eCommerce Brand”
How to make your product a “no-brainer”. Source: Tesla.com The Tesla Model 3 is the electric car all of us have been waiting for. It’s not the first all-electric EV but it’s certainly garnering praises and attention well before its official arrival date unlike any other electric car. And even though there have been preorder … Continue reading “The Tesla Way of Making a Great Product”
Drive more sales, build better relationships, and train smarter teams. The modern online shopper is more equipped and ready to share their experiences than ever before. In fact, each and every one of us is an online shopper to a measurable degree. One positive mention from an influential shopper can sometimes increase your marketing ROI … Continue reading “Smart Customer Service is the eCommerce Success Secret No One is Telling You”
Drive rapid growth by doing what you should be doing, better. Photo credit: Goodycard.co.nz In the previous article about attracting shoppers using the right markers, Reamaze focused on helping eCommerce businesses recognize the importance of customer service, business practices, branding, and content as core pillars securing trust from new customers for a first purchase. However, … Continue reading “Designing Customer Loyalty”
Why consumers benefit from the best of the best. Girl Group TWICE holds the record for fastest K-Pop group to reach 100 million views on YouTube Emma Stone is best known for being one of Hollywood’s most recognizable stars. As the lead actress of the award-winning movie “La La Land”, she’s no stranger to bright lights. … Continue reading “K-Pop: A Silicon Valley Understanding of Why “It’s So Good””
Timeless quotes to help a business win. I’ve literally watched the beloved series, Mad Men, 5 times. It’s easily my favorite period-show of all time and any entrepreneur should do themselves a favor and watch it (if not for the amazing cinematography and wardrobe selections). Several business related themes always pop out at me: Never … Continue reading “Mad Men and the Idea of Business”
Our interview with BigCommerce on the future of eCommerce + other Top Tips for success. via Instagram BigCommerce recently compiled an extensive case study on the future of eCommerce via Instagram Shopping and shared many valuable tips for businesses looking to expand their omni-channel shopping experience for customers. Reamaze co-founder David Feng shares some of … Continue reading “Why Every eCommerce Business Should Look Into Instagram Shopping”
That is the question. This question comes up so often for entrepreneurs that the default answer is almost always to keep pushing forward. When you haven’t yet exhausted all your ideas, resources, and physical/spiritual might, the default answer is always to keep pushing forward. One comforting fact when you’re faced with this question is that … Continue reading “When to push forward and when to try something else.”
Great customer service is all about planning. We interviewed over 300 actual shoppers with the intent of figuring out what they prefer when it comes to engaging with businesses. More specifically, eCommerce businesses. Every eCommerce store has some form of customer service but more often than not, the tools chosen to handle customer inquiries is … Continue reading “Demystifying Customer Engagement for eCommerce”
Guest Post: Alex Brown, Digital Marketing Manager at ProjectManager.com. Are you a small business owner that can’t seem to find the time of day to manage all of the responsibilities that arise when running a growing business? Let alone take into account customer feedback and implement new business practices based on customer engagement. Don’t worry, … Continue reading “How to Organize Your Business to Save Time for Customer Insights”
Constantly adapt and readapt your customer engagement strategy. The best way to think about customer service is to evaluate your needs as an eCommerce business and your customers’ demands at separate and distinct growth phases. Remember, customer service is not a static process. Small eCommerce businesses cannot and should not be fixated on processes or … Continue reading “Stages of Customer Service for Every Stage of Your eCommerce Business”
a flip book by Reamaze 2016 has been one phenomenal year. Our blog is proof of your support and feedback. We also want to give a shout out to our amazing team who’ve braved through some insane challenges and knocked each one out of the park. To close out the year strong, our entire team … Continue reading “99 Mantras and Stories to Improve the Customer State of Mind”
Guest Post: Kaylene Eckels, VP of Global Operations at Etech Global Services Image source: Yahoo Canada / Disney Customer support is more than an element of business operation. It is a bridge, a critical connector between consumers and sellers of a product or service. With an increasing need for automation, it can be tempting to divert … Continue reading “Secure Return Business by Providing Unparalleled Customer Service and Support”
The perils of enforcing immediate ROI. Startups (us included) have an incessant urge to constantly ask “is that ROI positive” for every business decision. We’ve become so accustomed to constantly think about growing our user base, making our product better, and watching out for the runway cliff that we often misguide ourselves by missing important … Continue reading “Not everything needs to “pan out”.”
Japan’s methodical attention to quality at scale. In my time in Tokyo I had a total of 9 meals. All of them were chain restaurants. In the States and in most countries around the globe, this is usually synonymous with fast food or run-of-the-mill food with no passion, love, or soul. Awesome food from chain … Continue reading “Disciplined Attention to Process”
Customer service tips for startups and small teams. There’s no better way to work than at a startup that understands the beauty and importance of staying small. Our customers often ask about how we’re able to offer such spectacular customer service given our customer experience team is still under 5 people. Here are some tips … Continue reading “Helping customers faster with less.”
Capturing incremental value from your existing conversations. Based on our own numbers, selling into a new customer is usually 10x to 20x harder than up-selling or cross-selling. Based on other numbers: The probability of selling something to a prospect is only about 5–20%, while the probability of selling something to an existing customer is 60–70%. — Marketing … Continue reading “Training customer service to be master influencers.”
Exploring new ways to create customer-focused teams. Those of you that have worked with our customer experience team before know that we do things a little differently at Reamaze. There’s no “customer support” team and there’s no “customer success team”. The two together make up our customer experience team. Daily customer appreciations received. Rolling 2-months. … Continue reading “Refining Customer Service with Better Experiences”
