The Key to Gen Z Is a Customer-Centric Mindset

Guest Post by Nathan Sykes. Nathan is the editor of Finding an Outlet. To read the latest in business and ...

Re:amaze Features You Might’ve Missed #32

Link Facebook Page in Embeddable You can now show your Facebook Page link beside your Facebook Messenger account in Re:amaze ...
/ Feature Updates

Get Up to 11x Conversions on your Website Using Live Chat

Guest Post by David Henzel. David is a serial entrepreneur on a mission to rid the world of bad customer ...

How to Leverage Live Chat for Better Customer Service and Sales

Guest Post by Pete Boyle. Pete is the founder of Have-a-word and content manager / chief copywriter at Recart, an ...

Re:amaze Features You Might’ve Missed #31

Weekly update time! Re:amaze has been undergoing a lot of changes lately and we've got details on each! Embeddable Builder ...
/ Feature Updates

Introducing Personalized Contact Exports for Re:amaze. Download Reports While You Work!

You can now easily filter and download a report of your contacts from the Re:amaze dashboard while you work! No ...
/ Feature Updates

Collaborative Customer Service by Re:amaze. Designed for Atlassian Stride.

Check out our latest integration and collaboration with the company that brings you Jira and Bitbucket! Customer service is collaborative ...

Easy One-Click Script Live Chat Integration for BigCommerce

If you're using a Stencil based website theme template for BigCommerce, you can now take advantage of Re:amaze's latest integration ...
/ Feature Updates

A Re:amaze Plan Designed for New and Emerging eCommerce Businesses

We're announcing a brand new plan f0r business owners who're just starting out in eCommerce! The new Re:amaze eCommerce Starter Plan ...
/ Feature Updates

Re:amaze Features You Might’ve Missed #30

Feature update time! And we've got a whole lot of them this week. This is issue #30 and marks a ...
/ Feature Updates

Re:amaze and GDPR: What This Means For You

As many of you may have heard, EU's new General Data Protection Regulation (GDPR) mandate will be going into effect full force ...
/ Feature Updates

What Your FAQ Says About Your eCommerce Business

How to build a better FAQ experience for your customers. No one will tell you how important an FAQ (Frequently ...

Re:amaze’s Insert FAQ Now Supports Embedded FAQ URLs

New feature announcement! For those of you that love to take advantage of Re:amaze's insert FAQ hyperlink feature, you'll be ...
/ Feature Updates

New Re:amaze Features You Might’ve Missed #29

Feature update time! Take a look at the latest and greatest improvements to the Re:amaze platform. FAQ  Added to Social ...
/ Feature Updates

How Your SaaS Pricing Affects Your Target Audience

Why aligning perceived value with your target audience is so important. We’ve been noodling around with different pricing strategies for ...

New Re:amaze Features You Might’ve Missed #28

Re:amaze update time! And we've got quite a few! Transient Cues You can now configure your Re:amaze Cues to be ...
/ Feature Updates

Re:amaze Shoutbox Updates

We've been hard at work iterating on the Re:amaze Shoutbox interface. The following changes represent a new direction for where ...
/ Feature Updates

Customer Service Is All That Matters In A Dropshipping Business

Succeed in building a dropshipping business by fostering customer success. We (the Re:amaze team) recently had a chance to grab ...

Easy One-Click Live Chat Integration for Shopify

Adding Re:amaze Live Chat to your Shopify storefront just got crazy simple. We now support the ability for store owners to use the ...
/ Feature Updates

Improved Security Protocols For All Re:amaze Users

Your security and your business' security matters to us. A lot. As Re:amaze grows to become one of the best ...
/ Feature Updates

New Re:amaze Features You Might’ve Missed #27

So what have you missed so far in 2018? We should really turn this long running series into a trivia ...
/ Feature Updates

7 Things We Did to Double Our SaaS Paid Subscriptions in 2017.

Also 7 things you can copy to achieve great results. We’re the makers and builders of Re:amaze, a customer service ...

Introducing Customer Events

An important platform goal here at Re:amaze is to help you turn your customer service operations into a revenue-generation engine. Whether that's done ...
/ Feature Updates

New Tags Manager

Tags in Re:amaze just got a whole lot better! Introducing Tags Manager. Managing tags for your conversations is an essential ...
/ Feature Updates

Re:amaze Live Dashboard. Hello 2018.

It's a brand new year and we've got a brand new feature to help you make 2018 an absolute knockout! Introducing ...
/ Feature Updates

Office Hours and Blackout Dates

You can now add office hours and blackout dates for your Re:amaze by brand/store! If you use the Re:amaze Shoutbox ...
/ Feature Updates

What You Might’ve Missed #26

Weekly update time! Can you believe it's almost the end of 2017? But worry not, the team here at Re:amaze ...
/ Feature Updates

Typing Presence: See What Customers are Typing Before They Hit Send

Have you waited and waited and waited some more for customers to finish typing something? What if you could start ...
/ Feature Updates

Why Apple is Best When it Comes to Understanding Customers

A look at why Apple’s iPhone X will continue to excel amidst a smartphone revolution. Image Source: DigitalTrends.com 1. Empathy — We ...

What You Might’ve Missed #25

Are you getting ready for the holidays? We know we are. But that doesn't mean we're gonna stop pushing out ...
/ Feature Updates