Emoji short-name menu A few weeks ago we added a quick select emoji picker into the conversations dashboard. This week we've ...

Losing individuality for a greater purpose. Here are some interesting images. Looking closer, you’ll notice that there’s not a single ...

Reamaze's core competency is multi-channel communications with customers. We've traditionally ignored traditional channels such as phone, fax, and of course, ...

Working from home and some counter-intuitive realizations. I busted my ankle! Ever since, it’s been getting tougher to find interesting ...

After extensive testing and A/B testing, we've finally decided to launch the newest updates to the Reamaze Shoutbox. Included in ...

Timeless quotes to help a business win. I’ve literally watched the beloved series, Mad Men, 5 times. It’s easily my ...

Our interview with BigCommerce on the future of eCommerce + other Top Tips for success. via Instagram BigCommerce recently compiled ...

Email Specific Text Customization Previously, you had to use a custom email template in order to customize the text displayed ...

A fool proof formula for customer success. The best customer service team is the one that has accompanied you during ...

You can now easily navigate through all of your live chat conversations without leaving the main chats dashboard! This first phrase ...

That is the question. This question comes up so often for entrepreneurs that the default answer is almost always to ...

The Reamaze Shoutbox and Lightbox have just been updated with brand new clothes and functionality. This update sets up all ...

New Workflow Commands We've added a command into Workflows so you can automatically forward a conversation to a 3rd party! ...

The team has been HARD AT WORK optimizing platform performance for all Reamaze features. Our core focus was on decreasing load ...

You can now "emoji" your replies! We've added an emoji picker to Reamaze to better help you express your moods ...

New Access Control for Roles We've added new access controls in Reamaze Roles and Permissions to better help you organize ...

How to engage and wow customers using Reamaze! Every once in a while we like to show off the amazing ...

Happy Monday folks! We're super excited to announce the latest feature to join the Reamaze platform :) Conversation events tracking! ...

We've updated the much beloved "log-in as" feature to include an ability to bounce back to your previous account with ...

Great customer service is all about planning. We interviewed over 300 actual shoppers with the intent of figuring out what ...

You can now update your Reamaze contacts' email identities with a new API endpoint called "Create Identities". Specifically, you'll be ...

We now support Facebook Private Message Replies on public posts and boosted posts! Traditionally in Facebook, a customer can comment ...

Staff roles displayed on staff page You now no longer have to click into each staff member to see what ...

How Lash Stuff adopted Reamaze and BigCommerce to maximize customer happiness. We’re starting a brand new series to highlight businesses ...

In case you didn't already know, Reamaze filters can be used in combination with each other. For example, you can ...

We recently published an article on the faults of traditional name entry practices in modern web apps and services. The ...

Guest Post: Alex Brown, Digital Marketing Manager at ProjectManager.com. Are you a small business owner that can’t seem to find ...

Reamaze live chat now supports personal office hours! If you manage a team of live chat agents or are on ...

Constantly adapt and readapt your customer engagement strategy. The best way to think about customer service is to evaluate your ...

Last week we announced a brand new integration partnership with ClickSend to bring you SMS/MMS capabilities. This week, we're adding ...