Better Conversations. Happier Customers.
How to leverage 1-click to boost customer happiness and loyalty. Image Source: Chargebacks911 By now you will have heard that on September 20th, 2017, Amazon’s patent for 1-Click will expire. If you’re not familiar with 1-Click, here’s a description of the feature from Amazon: When you place your first order and enter a payment method … Continue reading “What 1-Click Will Mean For Your eCommerce Business”
How to make your product a “no-brainer”. Source: Tesla.com The Tesla Model 3 is the electric car all of us have been waiting for. It’s not the first all-electric EV but it’s certainly garnering praises and attention well before its official arrival date unlike any other electric car. And even though there have been preorder … Continue reading “The Tesla Way of Making a Great Product”
Drive more sales, build better relationships, and train smarter teams. The modern online shopper is more equipped and ready to share their experiences than ever before. In fact, each and every one of us is an online shopper to a measurable degree. One positive mention from an influential shopper can sometimes increase your marketing ROI … Continue reading “Smart Customer Service is the eCommerce Success Secret No One is Telling You”
An in-depth look at boosting engagement and conversions using chat. Adding live chat to an online service or storefront is a growing phenomenon. Chat allows customers and potential shoppers to connect with someone at the business in question in real time and obtain help with unparalleled precision. Along with the growth of mobile and social … Continue reading “Build a Successful eCommerce Business using Chat.”
What do you know about the following product? Rolex Cosmograph Daytona 2017. Image via Rolex.com. The only answer you really need to know is that you simply can’t go out and just buy one anytime you want. It costs somewhere between $12,000 to $50,000 and comes with a 2-year waiting list. Veblen goods are products … Continue reading “The Daytona: Rolex’s Ultimate Veblen Product.”
Big Baller Brand. Image credit via Google Images. With the NBA draft fast approaching on June 22, 2017 it seems that the media simply can’t get enough of LaVar Ball. Known for his flamboyant and bombastic personality, the former American football player and father of NBA up-comer Lonzo Ball, is defiantly unafraid to show his … Continue reading “LaVar Ball: A Master Storyteller in the World of eCommerce”
Picture via Time.com The “fidget spinner” or sometimes known as the “finger spinner” is undoubtedly the hottest toy so far in 2017. This ultra simplistic yet alarmingly addictive toy, originally designed for kids and adults with ADHD, has singlehandedly turned eCommerce, marketing, branding, and manufacturing into a viral meme, selling out wherever they crop up. Being … Continue reading “The eCommerce of Fidget Spinners: Why Being Interesting Can Do More For Your Brand Than Being…”
Drive rapid growth by doing what you should be doing, better. Photo credit: Goodycard.co.nz In the previous article about attracting shoppers using the right markers, Reamaze focused on helping eCommerce businesses recognize the importance of customer service, business practices, branding, and content as core pillars securing trust from new customers for a first purchase. However, … Continue reading “Designing Customer Loyalty”
Attracting customers, appeasing demands, and making sales. Finding your “Waldo” is the name of the game. 2017 is on track to be another record year for eCommerce. In the U.S. alone, online sales is projected to hit $440 Billion. On mobile? $114 Billion. In a society where over 50% of purchases are now made online, it’s … Continue reading “Markers of a Great eCommerce Brand”
Why consumers benefit from the best of the best. Girl Group TWICE holds the record for fastest K-Pop group to reach 100 million views on YouTube Emma Stone is best known for being one of Hollywood’s most recognizable stars. As the lead actress of the award-winning movie “La La Land”, she’s no stranger to bright lights. … Continue reading “K-Pop: A Silicon Valley Understanding of Why “It’s So Good””
Losing individuality for a greater purpose. Here are some interesting images. Looking closer, you’ll notice that there’s not a single (or very few) true primary color. But we all know primary colors are actually what composes the actual colors we see in all images. What’s so interesting is that the creators of these images have … Continue reading “Palettizing Your Design Language”
Working from home and some counter-intuitive realizations. I busted my ankle! Ever since, it’s been getting tougher to find interesting things to discuss and write about. I still partake in the usual office meetings and updates and such (albeit through video conferencing) but the lack of human contact puts a serious dent on my creativity … Continue reading “Traditional Work From Home Advice Is Wrong.”
Timeless quotes to help a business win. I’ve literally watched the beloved series, Mad Men, 5 times. It’s easily my favorite period-show of all time and any entrepreneur should do themselves a favor and watch it (if not for the amazing cinematography and wardrobe selections). Several business related themes always pop out at me: Never … Continue reading “Mad Men and the Idea of Business”
Our interview with BigCommerce on the future of eCommerce + other Top Tips for success. via Instagram BigCommerce recently compiled an extensive case study on the future of eCommerce via Instagram Shopping and shared many valuable tips for businesses looking to expand their omni-channel shopping experience for customers. Reamaze co-founder David Feng shares some of … Continue reading “Why Every eCommerce Business Should Look Into Instagram Shopping”
A fool proof formula for customer success. The best customer service team is the one that has accompanied you during growth. Over the past several years we’ve assembled an arsenal of insights and ideas about how to assemble the perfect customer service team. It’s not for every business but it’s not a bad to start. … Continue reading “How to Assemble a Customer Service Dream Team”
That is the question. This question comes up so often for entrepreneurs that the default answer is almost always to keep pushing forward. When you haven’t yet exhausted all your ideas, resources, and physical/spiritual might, the default answer is always to keep pushing forward. One comforting fact when you’re faced with this question is that … Continue reading “When to push forward and when to try something else.”
How to engage and wow customers using Reamaze! Every once in a while we like to show off the amazing flexibility and deep integration capabilities of Reamaze with many of our partners. Today, we’re going to show you a few ways you can deeply integrate customer data with customer conversations using our BigCommerce integration. Reamaze’s … Continue reading “Deep Customer Integration for BigCommerce”
Great customer service is all about planning. We interviewed over 300 actual shoppers with the intent of figuring out what they prefer when it comes to engaging with businesses. More specifically, eCommerce businesses. Every eCommerce store has some form of customer service but more often than not, the tools chosen to handle customer inquiries is … Continue reading “Demystifying Customer Engagement for eCommerce”
How Lash Stuff adopted Reamaze and BigCommerce to maximize customer happiness. We’re starting a brand new series to highlight businesses that not only use the Reamaze platform on a daily basis for customer engagement but also take customer happiness to heart. This month we’re featuring a company called Lash Stuff. Lash Stuff offers one of … Continue reading “Customer Success Case Study”
Guest Post: Alex Brown, Digital Marketing Manager at ProjectManager.com. Are you a small business owner that can’t seem to find the time of day to manage all of the responsibilities that arise when running a growing business? Let alone take into account customer feedback and implement new business practices based on customer engagement. Don’t worry, … Continue reading “How to Organize Your Business to Save Time for Customer Insights”
