Search Results for: workflow

Use workflows much? We bet you do. Workflows is an important part of Re:amaze’s support automation process so you can easily handle a wide variety of incoming customer service requests. By leveraging workflows, you’re allowing Re:amaze to handle lots of tasks automatically either with agent involvement or without. With so many workflows in action, our … Continue reading “Re:amaze Workflows Now Supports Cloning to Improve Support Automation”

You can now create automated and manual workflows in Re:amaze based on whether or not you’re in office hours. This adds a great amount of flexibility to workflow automation rules so you can perform a wide variety of actions when you leave the office and not have to worry about turning on a workflow. To … Continue reading “Re:amaze Workflows Update: Office Hours”

You can now create automated Re:amaze workflows based on whether or not the Shopify customer you’re working with has a refunded the last order. In unique situations where a customer contacts you and you want to send back an automated response only IF they’ve refunded their last order, this is the trigger you’ve been waiting … Continue reading “New Workflow Trigger: Shopify Customer Refund”

Reamaze Workflows is a powerful way of automating certain actions and commands based on specific triggering events. If you’re not familiar with workflows, we recommend reading the following article and watching the tutorial here. During peak customer service periods, workflows can be a great asset to you and your team. Workflows can also help minimize … Continue reading “Workflow Reports”

Do you like Workflows? Do you like Autoresponders? How would you like it if we combined the two? For example, you can now run workflows based on a specific time frame for which you received a conversation. This little addition expands the flexibility of your automation processes significantly because you can now filter out conversations … Continue reading “Quick Update: Time Based Workflows”

Ever wish you could speed up your replies to certain customer support issues without sacrificing quality or sounding robotic? Yep, we did too. In fact, we found this “Oh I wish I can do that” to be one of the most important features for businesses with small teams. We’ve been toying around with this project … Continue reading “Workflows Beta”

As businesses continue to embrace digital transformation, customer service has become a crucial aspect of their success. With customers demanding instant answers, gratification, and timely support, companies are leveraging chatbots to automate routine queries and reduce response times. To further enhance the customer experience, Re:amaze customers can now insert products into bot messages through the bot builder, provided … Continue reading “New Feature Update: Integrated Product Insertion in Chatbots to Enhance Customer Support”

Re:amaze users can now take advantage of our new brand filter in settings. This filter should be used on all settings pages where you need to be able to filter the view by brand. This update’s common use cases will best be implemented on embeddables, channel settings, tags, and social channels. Additionally, on the social … Continue reading “Re:amaze Introduces New Brand Filter”

Ecommerce brand owners that partnered with Re:amaze in 2022 saw a great boost in sales due to online conversations. If you follow our blog, you may remember that in just 3 weeks over the course of the Black Friday shopping period, our customers saw an additional $18 million in revenue. These numbers indicate the boost … Continue reading “Re:amaze’s 2022 in Review “

If you’re interested in getting the world’s best helpdesk, we offer a 14 day free trial, and after that no contracts. Simply select the plan in account settings that works best for your business and whether you’d like to play monthly or annually. Users who select our annual plan will save at least 5% on … Continue reading “Sign Up for Re:amaze’s Annual Plan & Save”

We are excited to inform you about the newest WooCommerce + Re:amaze feature update! Promoting and suggesting products just got a lot more customer focused and personal. This helps humanize your customer support and sales teams when they are interacting or conversing with customers. This means that if a customer is inquiring about products or … Continue reading “Send Selected WooCommerce Products Easily Within Conversations”

The newest feature update was just released, and we hope you are as excited about it as we are! You can now pin WooCommerce orders to conversations in Re:amaze.  This means you will be able to manage customer inquiries and orders that correlate to the specific inquiry or conversations.  This allows for a much more … Continue reading “WooCommerce Orders Can Now Be Pinned to Conversations”

We know how much reporting helps brands in Re:amaze, especially Tagging. When you tag a conversation in Re:amaze you are essentially organizing your conversations and making it extremely easier to find or search for that conversation later or others similar to it. Additionally, it helps when making new workflows or custom bots for messages that … Continue reading “Tags Reports Now Has Multi-Select and Sparkline Charts”