Better Conversations. Happier Customers.
Customer service tips for startups and small teams. There’s no better way to work than at a startup that understands the beauty and importance of staying small. Our customers often ask about how we’re able to offer such spectacular customer service given our customer experience team is still under 5 people. Here are some tips … Continue reading “Helping customers faster with less.”
Tagging your customer conversations is one of the most important processes to integrate into your workflow. By tagging conversations consistently you’ll start to build out a better picture of your business’ overall health and performance of your support team. The beauty with tags is that you can also integrate them into your workflow automation as … Continue reading “Updated Tags Report”
There is clear polarization on the topic of whether customer service should belong in #Slack. Most debate whether teams should be communicating to customers through Slack or not. There are two main camps. Camp 1 argues that because all of your team communications already happen in Slack and it makes sense to consolidate customer communications … Continue reading “Why Slack Makes Your Customer Service Better”
Few product announcements can create excitement of impressive magnitude. After months of development work, QA, and internal testing, we’re finally ready to make an announcement of aforementioned magnitude. Instagram. More specifically, we’re talking about Instagram and Reamaze. Together, under one roof, alongside other social support channels like Twitter and Facebook. The Reamaze helpdesk platform’s core … Continue reading “Instagram and Reamaze [mic-drop]”
You can now leverage Reamaze’s powerful API to proactively engage with customers through the existing Lightbox widget programmatically. Triggering the Lightbox widget based on certain conditions and business rules will give customers the opportunity to either contact you or read a relevant and contextual KB article, further bolstering engagement and potentially increasing site conversions. The … Continue reading “Reamaze Engagement”
If you tag conversations in Reamaze and see the value it provides in other features like workflows and custom contact forms then you’ll definitely be happy to hear that we’ve added another report to the list. Reporting is an important part of understanding not only your customers’ behavior but also the performance of your team. … Continue reading “New Tags Report”
Reamaze’s embedded contact form has always been a household favorite. Over the past few months we’ve continued to tweak the embedded form to match your feedback and needs. Things such as invisible CAPTCHAs, hidden fields, etc. Even since the Widget Builder was released adding an embedded form has never been easier. One of the most important … Continue reading “Expanded Embedded Contact Form”
Four customers asking you the same questions? Response templates not fast enough? Workflows is too overkill? Fear not! Bulk replies is now available to help you navigate these one-off situations where you need to fire off a reply to multiple conversations. We’re pretty excited to announce bulk replies not only because it makes sense for … Continue reading “Feature Update: Bulk Reply”
Part of building a great conversations management process is being able to offer outstanding customer support. Customer support is where conversations are started, discovered, promoted, and ended. It plays a crucial part of your customers’ lifecycles. From the very beginning, we wanted to build a clean and simple way for our users to 1) capture … Continue reading “Pre-Beta Warm-Up: Reamaze’s Conversations Module”
