Better Conversations. Happier Customers.
We know how much reporting helps brands in Re:amaze, especially Tagging. When you tag a conversation in Re:amaze you are essentially organizing your conversations and making it extremely easier to find or search for that conversation later or others similar to it. Additionally, it helps when making new workflows or custom bots for messages that … Continue reading “Tags Reports Now Has Multi-Select and Sparkline Charts”
All-in-one helpdesks, shared inboxes, live chat, and chatbots are all tools that are growing in use among eCommerce brands, and for a good reason. These services enable businesses to operate more efficiently, grow their brand, and elevate their customer service offering. Due to the increasing benefit of these services, there are more brands available to … Continue reading “Which Helpdesk to Choose, Gorgias or Re:amaze?”
Image by Kindel Media via Pexels The ultimate goal of any eCommerce business marketing strategy centers around connecting your business’ products or services to the right customer base. As simple as this sounds, formulating the appropriate strategy to achieve this can be extremely complex. The customer journey is constantly evolving which means your marketing strategy must be as … Continue reading “Advance Your Business Marketing with These 6 Tips”
The Business Suite offered by Meta (Facebook) is a great tool eCommerce businesses should be taking advantage of. Even if you don’t plan to run ads at the moment, there are still many benefits Meta’s Business Suite can offer for your brand’s Facebook and Instagram. Who Should Use Meta Business Suite? Any business that manages … Continue reading “The Best Way to Utilize Meta Business Suite to Run Your Business on Facebook and Instagram”
We’re excited to announce a brand new update to Re:amaze Advanced Search! Available starting today, Advanced Search also now supports Multi-Channel searching. If you’ve ever encountered a conversation with a customer but can’t remember which channel that conversation took place in (Instagram, Facebook, Email, Chat, etc.), you can now search in multiple channels in one combined query. Searching channels … Continue reading “Multi-Channel Search Now Available In Advanced Search”
Our core mission at Re:amaze is to help eCommerce merchants of all shapes and sizes communicate with customers and deliver better engagement across their sales and support experiences. An important part of creating a customer journey that scales for success is optimizing for experiences that occur and flourish on social media platforms such as Facebook. … Continue reading “Messenger API for Instagram Now Available”
Testing your custom chatbot’s experience is now easier than ever. For custom chatbots such as Cue Bots and Workflow Bots, it may be difficult to test the experience through a customer’s perspective directly from the builder. You can now click on the “Preview” pop-out to experience what your customers will experience for the custom chatbot … Continue reading “Preview Your Custom Chatbots”
You can now add your brand logo and/or brand avatar to your Re:amaze brand to better portray your identity! Brand logos and avatars can be used across the Re:amaze ecosystem to easily make sure features such as your Re:amaze chat widget, FAQ, or Cues are on brand. Uploading a brand logo and avatar is easy! … Continue reading “Introducing Brand Logos and Avatars”
Bellzi is the self-proclaimed curator of all things cute! Bringing adorable plushies to homes across the world, this company was created because they couldn’t find a plush character they loved and decided to bring a different type of cute to the world by creating their own. The result has been adorable stuffed animals. From corgis … Continue reading “How Bellzi is Making the World Cuter, One Plushie at a Time, with the Help of Re:amaze”
Introducing a brand new integration for the Re:amaze platform! Omnisend! Omnisend is a marketing automation platform designed for eCommerce businesses running advanced email and SMS processes. Omnisend has a wide variety of features such as automation, campaigns, segmentation, reporting, and the ability to collect customer opt-in through a verity of channels such as email, SMS, … Continue reading “Introducing Omnisend For Re:amaze”
We have a few new keyboard shortcuts you can use to make your workflow a tad faster! When composing, you can click on the ESC key to defocus the type-box You can use Shift-N to resolve and go to the next conversation You can use Shift-E to archive and go to the next conversation You … Continue reading “New Keyboard Shortcuts!”
You can now create a workflow to copy over any custom fields filled out by customers to that customer’s unique set of data attributes. How it works You have a custom form field in your Re:amaze Chat configuration that asks customers to select a “Product Type” and you want add the selection preference to the … Continue reading “Copy Custom Form Field Data To Customer Data Attributes”
This blog was originally published on May 26, 2020. ChannelReply has since updated their platform to expand to additional messaging sources. ChannelReply has expanded its integration with Re:amaze to include a total of seven ecommerce marketplace channels. ChannelReply now allows you to manage your Amazon, eBay, Walmart, Shopify, Newegg, Back Market, and Etsy customer messages in … Continue reading “Receive and Respond to Amazon, eBay, Walmart, Shopify, Esty, & More Messages in Re:amaze with ChannelReply!”
Today we’re talking with Jennifer Dingle who heads up Digital Operations and Customer Service at Kabrita USA. Kabrita has been using the Re:amaze platform for the past couple of months and wanted to share their experience with the wide range of features offered in the Re:amaze platform. Let’s begin! Re:amaze: Can you tell us a … Continue reading “Family Nutrition Brand, Kabrita USA, uses Re:amaze Automation And Chatbots To Enhance Customer Experience And Boost Engagement”
SMSBump is a premium SMS marketing service provider for Shopify, Shopify Plus, BigCommerce, and WooCommerce. Recently acquired by Yotpo, SMSBump allows merchants to create highly targeted SMS campaigns, create intelligent SMS automations, and SMS tracking in one easy-to-use platform. The SMSBump integration with Re:amaze will allow you to easily see and respond to customers within … Continue reading “Re:amaze Now Integrates With SMSBump!”
I have to admit I’m a bit excited about today’s interview! Why? Because it’s with Stephanie Patino from CAULIPOWER. If you haven’t tasted a CAULIPOWER pizza, it’s time to run to your nearby Nugget Market, Raley’s Market, or even Safeway to see if you can find one! This one is a favorite of mine. Stephanie … Continue reading “Award Winning Natural Foods Brand, CAULIPOWER, Increases Customer Engagement by 100% Using Re:amaze”
Welcome to another Re:amaze Interview Case Study! Today, we’re sitting down with Mark Riskowitz who is the Head of Operations at Caraway Home. Tell us about your brand. How and why did you decide to start this business? What’s your value and mission? Any press coverage? Caraway is on a mission to craft well-designed, non-toxic … Continue reading “New Sensational DTC (Direct to Consumer) Kitchen Cookware Brand, Caraway Home, Implements Re:amaze As Top Live Chat and Helpdesk Solution”
Shave a few seconds off your daily workflow by allowing Re:amaze to automatically insert a greeting when you reply to customers. You can find the new greeting prefix feature in each email channel’s settings menu. In the example below, the greeting prefix has been set to “Hi {{ customer.friendly_name }}. This means that whenever you’re … Continue reading “Customer Reply Greeting Prefix Now Available”
You can now elect to receive push notifications from the Re:amaze team regarding new feature updates! We recommend leaving this on so you don’t miss important updates and new features that may benefit your daily workflow. However, if you don’t want to receive updates on a regular basis, you can elect to opt out of … Continue reading “Opt-In For Re:amaze Feature Updates”
Today, we’re interviewing Carrie Lickteig from Lightgliders. Carrie is Lightgliders’ Customer Service Team Lead and Marketing Director and wears multiple hats to ensure Lightgliders customer feel safe, valued, and appreciated. Lightgliders started using Re:amaze in 2018 and has had phenomenal success in streamlining their customer service processes with Re:amaze tools. We’ve asked Carrie to shed … Continue reading “Faith Based Digital Media Company, Lightgliders, Streamlines Customer Support with Re:amaze and Reduces Response Times by 17.5%”
