Step by step guide to gathering insights from customers who care Being able to extract valuable information and signals out ...

The next evolution of the medium everyone loves to hate. #decisions “Live chat has limitations, limitations we no longer have ...

Continuing with part two of operationalizing customer success. Read part one here: Aligning Customer Success with Sales It’s certainly not ...

We know many of you have been waiting for this feature for a while and we're stoked to finally make ...

This is part one of our series on operationalizing customer success. Read part two here: Join Forces. Win Customers and Success ...

You spoke and we listened. The brand new Shoutbox and Lightbox experience has landed! Both embeddable support widgets now support a taller ...

There is clear polarization on the topic of whether customer service should belong in #Slack. Most debate whether teams should ...

Team up and win together. There are some pretty good reasons for beta releasing products with a clear intention to ...

It’s been so long so I last held an actual book. Startup life has treated us well and rewarded us ...

Few product announcements can create excitement of impressive magnitude. After months of development work, QA, and internal testing, we're finally ...

You can now leverage Reamaze's powerful API to proactively engage with customers through the existing Lightbox widget programmatically. Triggering the ...

Reamaze response templates just got a nice facelift thanks to some great customer feedback! Last week we announced the ability ...

If you tag conversations in Reamaze and see the value it provides in other features like workflows and custom contact ...

Do you like Workflows? Do you like Autoresponders? How would you like it if we combined the two? For example, ...

Reamaze's embedded contact form has always been a household favorite. Over the past few months we've continued to tweak the embedded ...

We've released Roles and Permissions! This has been a long-awaited feature request but we wanted to make sure it had ...

Some of our most loyal customers are feedback machines! We often receive consecutive emails with feedback on how to improve ...

Reamaze Custom Module has been available to select partners for a short while now. Today we're happy to announce that ...

We're constantly thinking about how to make things easier for you. That's why, today, we're introducing an ever-so-simple DIY builder for our beloved ...

Four customers asking you the same questions? Response templates not fast enough? Workflows is too overkill? Fear not! Bulk replies ...

You read that right. We're definitely on a roll recently and we think it's a great start for 2015. You ...

How many times have you had a customer write in to inform you of a bug? How many times have ...

Reamaze Livechat has landed. Over the past few months we've been building out a brand new dimension of the Reamaze ...

Yo! We've just updated our API briefly to give you the ability to sync up your contacts to your Reamaze ...

Did you provide good customer support? How do you know? If you haven't already noticed, your customers can now show ...

You can now proactively screen out spam messages using Reamaze's automatic spam filtration tool. We'll take care of taking out ...

Do you run a storefront or e-commerce site with Magento? Have you been searching for an integrated support solution for ...

Happy Tuesday people! We spent the last 10 minutes trying to find a fun equivalent of "Throwback Thursday" for Tuesday ...

Ever wish you could speed up your replies to certain customer support issues without sacrificing quality or sounding robotic? Yep, ...

We're always looking for new ways to ease pains for small businesses. One of the pain points we hear most ...