Better Conversations. Happier Customers.
Step by step guide to gathering insights from customers who care Being able to extract valuable information and signals out of your everyday customer interactions is one of the most rewarding skill sets you can build into your business culture. Over time, tidbits of information form to create stockpiles of actionable feedback that your teams … Continue reading “How to turn every complaint into invaluable feedback”
The next evolution of the medium everyone loves to hate. #decisions “Live chat has limitations, limitations we no longer have to live.” “Live chat no longer makes the cut.” “Live chat was great but now it’s history” Live chat isn’t dying. It’s evolving. Countless businesses today still have a thriving live chat service and deliver … Continue reading “What’s Going On With Live Chat?”
Continuing with part two of operationalizing customer success. Read part one here: Aligning Customer Success with Sales It’s certainly not enough to simply tell sales teams they need to work better with customers success teams. It’s also not enough to just tell customer success teams they need to provide their sales counter parts with more feedback. … Continue reading “Join Forces. Win Customers and Success.”
This is part one of our series on operationalizing customer success. Read part two here: Join Forces. Win Customers and Success. Dynamic duos. Batman and Robin. Ren and Stimpy. Jerry and George. You’ve heard of these partnerships that create absolute magic and harmony. But even the best of duos often struggle to succeed as a result … Continue reading “Aligning Customer Success with Sales”
There is clear polarization on the topic of whether customer service should belong in #Slack. Most debate whether teams should be communicating to customers through Slack or not. There are two main camps. Camp 1 argues that because all of your team communications already happen in Slack and it makes sense to consolidate customer communications … Continue reading “Why Slack Makes Your Customer Service Better”
Team up and win together. There are some pretty good reasons for beta releasing products with a clear intention to fix and improve. Back in 2013 when we released Reamaze 1.0 Beta, the amount of feedback we received helped shape the robust platform you see today. More importantly, we still work with over 85% of … Continue reading “Leveraging Customers As Partners”
It’s been so long so I last held an actual book. Startup life has treated us well and rewarded us with so much. But it has also made life a bit more chaotic. More often than not I’m reaching for that audio book, that ebook, scrolling through chapters and pages on my phone or ipad. … Continue reading “The feel of a real book”
