Better Conversations. Happier Customers.
We know how much reporting helps brands in Re:amaze, especially Tagging. When you tag a conversation in Re:amaze you are essentially organizing your conversations and making it extremely easier to find or search for that conversation later or others similar to it. Additionally, it helps when making new workflows or custom bots for messages that … Continue reading “Tags Reports Now Has Multi-Select and Sparkline Charts”
In reports, you now have the option to choose between multiple date ranges for the charts generated on that specific reporting page. Reporting is an essential element to a business to help present information needed to measure sales, customer satisfaction, and more! We know it is beneficial to break up this key information not only … Continue reading “Reporting Just Got Detailed Even More”
We are happy to announce our newest ref_ID feature update! We have had the ref_ID feature for a while now but let’s just clarify what it means for Conversations in Re:amaze. When a conversation begins with a customer you have the option to request for us to assign a ref_ID to that conversation. Which is … Continue reading “Re:amaze Dashboard Now Displays Conversation Ref_IDs”
We’ve got great news for you! In reporting, we’re excited to introduce you to the newest multi-channel select feature update. Our multi-channel selection feature enables you to combine and filter multiple channels (e.g. Instagram, Facebook, Aircall, Twitter, Twilio (SMS), etc.) across your brand(s) in reporting. This makes it easier to generate reports across several channels for multiple and even individual … Continue reading “Reports Now Support Multi-Channel Select Across Brands”
Your Re:amaze inbox just got upgraded! Customers now have the option to resolve a conversation when custom chatbots answer their questions. Meaning you are closer to achieving inbox 0 without lifting a finger. When a customer writes in asking a question, and a custom chatbot triggers a response, the customer may select another pre-determined question, … Continue reading ““Resolve Conversation” Now Live for Custom Chatbots”
We are so excited to present the newest Re:amaze feature in your dashboard that will be helpful for both new and existing customers. We want our customers to take advantage of the integrations that make their days and processes smoother. So, now when in a conversation with a website visitor or customer, we will display for any admins to see a small … Continue reading “New In-App Integration Recommendations”
Managing your Instagram DMs just got better! Re:amaze now supports filtering direct messages by type, so you can quickly sort and filter your IG DMs by Direct messages, Post Shares, Story Messages, and Vanishing Messages. Re: amaze’s new workflow filtering feature has you covered whether you need to quickly respond to important messages or simply … Continue reading “Filter IG DMs According to Type Now Available in Workflows”
Building a successful eCommerce brand today requires you to build a relationship with your customers. With every market being so saturated with options, customers no longer rely on cost or convenience to be driving factors for choosing to shop with a particular brand. In fact, research indicates customers are almost always willing to spend more … Continue reading “4 Ways Top eCommerce Brands Stay Connected to Their Customers”
It’s no secret that the best quality content should be on your website. This is where optimizing any area on your website should be in your best interest. We are so happy to announce that you now can add Banner Images to Articles! Images are so advantageous for you to have for your customers in … Continue reading “You Can Now Add Banner Images to Article Topics and Articles”
We are excited to announce that you can now switch customer contacts for conversations using phone numbers. This means if a customer writes in with an email address, you can now put their phone number in place of the contact and vice versa. This feature will help reduce the amount of contact-management issues for your … Continue reading “Switch Customer Contacts for Conversations Using Phone Numbers”
We’re excited to announce our newest feature that allows your notification email and login email to now be separate addresses! This means you can add an email address specifically for notifications (e.g. billing@yourcompany.com) and another email address for logging in to Re:amaze (e.g. support@yourcompany.com). You no longer have to use the same email address for … Continue reading “Re:amaze Customers Can Now Have a Separate Notification Email”
You can now create a ‘Display Name’ that will be shown to your customers for security/privacy purposes with Re:amaze! We understand how essential it is for your support agents and yourself to have some solitude. That’s why we included the option of distinguishing a display name from your profile name identification. This will help keep you … Continue reading “Re:amaze Adds Display Names to Keep Your Privacy Protected!”
We’re pleased to announce that you may now filter Staff User Comparison Reports by Department! This is feature will be extremely useful for highlighting an individual’s and the team’s strengths and weaknesses. You’ll quickly be able to evaluate how your employees perform in various departments. This will enhance reporting overall and assist staff when giving … Continue reading “Department Filter Now Available on Staff User Comparison Reports”
Today we are excited to announce the release of downloadable attachments for articles in Re:amaze! This new feature allows you to add files that your customers can download directly from the article. This is a great way to provide more context for customers who are looking at your FAQ, Orders, and other types of articles. This … Continue reading “Add Downloadable Attachments to Articles in Re:amaze”
We are excited to announce that we have released a new update that will allow you to select the default bots (Hello/FAQ/Order) for ‘Bot Executed’ triggers in automated workflows. This is a great addition for businesses that want to provide customer support. By allowing you to select the default bots, we are making it easier … Continue reading “Create Workflows Around Default Bots (Hello Bot, FAQ Bot, Order Bot)”
Re:amaze now offers the ability to show or hide the “Bot Override” option for custom chatbots. For Re:amaze users with advanced chatbots that require a customer to stay engaged, we highly recommend unchecking this option so customers cannot skip and “Talk to a Human” at each and every step. As you can see in the screenshot … Continue reading “Option To Hide “Talk To A Human” For Custom Chatbots”
We are proud to reveal the latest update to Re:amaze Satisfaction Surveys! If you have enabled Satisfaction Surveys you are now able to choose between three template types; Smileys (default), Stars, and Descriptive. Enabling Satisfaction Surveys is a great way to collect feedback from your customers once a conversation is over, and with 3 different templates to pick … Continue reading “You Can Now Choose From 3 Different Satisfaction Survey Templates!”
We’re excited to announce a brand new update to Re:amaze Advanced Search! Available starting today, Advanced Search also now supports Multi-Channel searching. If you’ve ever encountered a conversation with a customer but can’t remember which channel that conversation took place in (Instagram, Facebook, Email, Chat, etc.), you can now search in multiple channels in one combined query. Searching channels … Continue reading “Multi-Channel Search Now Available In Advanced Search”
We’ve made a significant update to how Reminders work in Re:amaze to help reduce confusion and increase customizability. You can now add reminders to Re:amaze conversations and easily edit an existing reminder or clear/reset the reminder if it’s no longer needed. Additionally, you can make these changes to conversations in bulk. If you need to … Continue reading “Updates to Re:amaze Reminders (Now Customizable!)”
We’re excited to announce that you can now upload and embed images directly in Re:amaze FAQ articles! This feature has been highly requested and it is now available to all Re:amaze users starting today. Re:amaze FAQ articles have always supported image embedding but the images themselves had to be uploaded and hosted in 3rd party … Continue reading “Re:amaze FAQ Now Supports Image Upload and Embedding”
