Feature Updates

September 11, 2023

Great news! We’ve made some significant changes to that Re:amaze Chat Widget’s greeting message system. The first major change is that we no longer support the “Notification” type greeting message. Notifications are now Cues, which are more powerful in the sense that they’re now actionable by your customers, allowing you greater control around how they … Continue reading “Better Customer Engagement with Actionable Cues and AI-Generated Content”

August 25, 2023

Due to recent changes to Twitter’s policies on third-party Application Programming Interface (API) integrations, the ability to connect your Twitter account to Re:amaze is no longer supported. This means you will no longer be able to access your Twitter account in Re:amaze to receive and respond to tweets directly from your Re:amaze dashboard. Twitter ended free access … Continue reading “Twitter Integration Is No Longer Supported”

Introducing The New Re:amaze AI FAQ Bot Re:amaze FAQ is one of the most popular and powerful features which comes bundled with every Re:amaze subscription. Not only can the FAQ be hosted on its own page and attached to your Re:amaze Chat widget, but it can also be embedded within your website or web app. … Continue reading “Introducing The New Re:amaze AI FAQ Bot”

August 2, 2023

We’ve added a brand new AI feature to Re:amaze that allows you to ask any question about a conversation. Questions and Answers can be found below the Conversations Summary feature, which is also powered by AI. Some good questions to ask include things such as: Questions and Answers can be a powerful tool alongside Conversation … Continue reading “Questions and Answers with Re:amaze AI”

Creating response templates in Re:amaze has never been easier! Now powered by AI, response templates can be created based on a simple prompt of what you want the template to convey. Simply start with a list or short paragraph of what you want the template to include and then click on the “Improve what I’ve … Continue reading “Create Response Templates with AI”

July 27, 2023

You can now translate incoming messages into the language of your choice! Best of all, this feature is powered entirely by AI. To get started, go to your Re:amaze account’s personal settings and set your language preference. This is not required as Re:amaze will default to your browser’s language setting for translation purposes. When customers … Continue reading “Translate Messages with AI”

July 19, 2023

Do you have a Google My Business listing for your business? If so, you’re probably intimately familiar with Google Business Messages. When you list your physical business on Google Maps, customers are able to message you live through Google Business Messages. Traditionally, you’ve had to use Google Business tools to respond to these messages, leaving … Continue reading “Google Business Messages Integration For Re:amaze”

June 20, 2023

You can now bulk delete spam conversations in your Re:amaze-connected email inboxes without having to archive them first!

You can now easily reply to customers in any conversation and automatically set a reminder to follow up on a later date! This update to the “Reply” mechanism is sticky like all the other reply mechanisms in Re:amaze and will remember your preference when moving from conversation to conversation. Keep in mind that when you … Continue reading “Reply and Remind Conversation”

May 10, 2023

As businesses continue to embrace digital transformation, customer service has become a crucial aspect of their success. With customers demanding instant answers, gratification, and timely support, companies are leveraging chatbots to automate routine queries and reduce response times. To further enhance the customer experience, Re:amaze customers can now insert products into bot messages through the bot builder, provided … Continue reading “New Feature Update: Integrated Product Insertion in Chatbots to Enhance Customer Support”

May 5, 2023

We are thrilled to announce a new feature for Re:amaze that will make it even easier for our customers to manage their billing and invoicing. Starting today, you can now send out invoices via email directly from your Re:amaze billing account. With this new feature, you’ll be able to send out new invoices and receipts … Continue reading “Now you can send account invoices directly from Re:amaze”

March 2, 2023

Connecting your WordPress site has never been easier! What does this mean? You can connect your website simply by using Re:amaze’s interface to handle all the hard work for you. With this update, one-click publish is available for easily setting up cues and the chat widget! Read on to figure out how to use WordPress One-Click Publish … Continue reading “WordPress One-Click Publish Now Live for Re:amaze Chat Widget and Cues”

February 2, 2023

GA4 offers analytics that enables brands to measure traffic and engagement across their websites and apps and will eventually replace UA reporting in July 2023. When paired with the analytics offered by Re:amaze, users will have access to powerful reporting that will enable them to improve their website and marketing efforts and see an increase … Continue reading “New Update: Use GA4 Google Property for Tracking”

February 1, 2023

With 2023 already in full swing, it’s the perfect time to add Re:amaze to your website to complement your marketing strategies in the new year. For ecommerce brands, it’s essential to have a comprehensive marketing plan for the coming year, but it should be used alongside additional support that will ensure your marketing efforts are … Continue reading “Looking Forward to 2023 Using Re:amaze”

Re:amaze has just released a new piece of Chat Experience 3.0.  With this new update, brands using the chat feature can access two new translations by going to Text Customization >Embeddables. To see how to access this feature update better, take a peep at the short video below.  Here, users can define default text values … Continue reading “Chat Experience 3.0 Release Update”

Re:amaze users can now take advantage of our new brand filter in settings. This filter should be used on all settings pages where you need to be able to filter the view by brand. This update’s common use cases will best be implemented on embeddables, channel settings, tags, and social channels. Additionally, on the social … Continue reading “Re:amaze Introduces New Brand Filter”

As you may know, Re:amaze intents are an important feature we offer our customers. An “intent” is defined as a “customer intent” and can vary from situation to situation. Some common intents ecommerce businesses tend to encounter include Intent to return Questions about shipping intent Refund or exchange intent Product issue or complaint intent Upgrade, … Continue reading “You Can Now Train Intents Inside the Conversation View”

Ecommerce brand owners that partnered with Re:amaze in 2022 saw a great boost in sales due to online conversations. If you follow our blog, you may remember that in just 3 weeks over the course of the Black Friday shopping period, our customers saw an additional $18 million in revenue. These numbers indicate the boost … Continue reading “Re:amaze’s 2022 in Review “

December 14, 2022

Re:amaze has some amazing new shortcuts available as feature updates that current users need to know about! We’re so excited to share this update with our customers, so be sure to check back often to learn about new shortcut updates. Bulk Selecting Made Easy Bulk selecting has been made easier than ever before with the … Continue reading “Bulk Select Conversations Easily in the Dashboard View using Shift+Click”