Feature Updates

August 29, 2024

You can now disable chat attachments in Re:amaze! With this new feature, embeddables like Chat and Contact Forms will no longer allow customers to attach files and images. This update is designed to enhance the security and privacy of your customer interactions. Why disable chat attachments in Re:amaze? Security Risks Attachments in chat conversations can … Continue reading “Enhance Security & Data Privacy: Disable Chat Attachments in Re:amaze”

August 19, 2024

Managing spammy, unwanted messages can be a irritating, but Re:amaze makes it easy with our AI-powered spam filtering. This feature automatically identifies and filters out spam from your inbox, allowing you to focus on genuine customer interactions. Whether you need spam filtering for chat, email, or both, Re:amaze has you covered. How AI Spam Filtering … Continue reading “Re:amaze AI-Powered Spam Filtering”

August 13, 2024

Switching from Zendesk to Re:amaze may seem like an overwhelming task, but it doesn’t have to be. We recognize that transferring your data from Zendesk is a major step. That’s why we’ve streamlined the process with our built-in migration tool. With Re:amaze, you can easily transfer your data without needing any third-party apps or complex … Continue reading “Switching from Zendesk to Re:amaze? Here’s How We Make It Easy”

August 1, 2024

What is Smart Assign? Re:amaze offers a Round Robin-style tool we call Smart Assign. This automatically distributes conversations to team members without requiring you to select a specific person. With a smart twist, Smart Assign will assign conversation to the team member with the fewest unresolved conversations. Smart Assign is designed to exclude team members … Continue reading “Balance Staff Workload with Smart Assign Updates (Round Robin)”

July 29, 2024

With Re:amaze, you can better manage shifts for your team with our newly released staff permissions: Manage Personal Shifts and Manage Staff. These permission options will provide you with more control and flexibility when it comes to managing your staff and what they’re able to access within your account. The Importance of Managing Shifts with … Continue reading “How to Manage Shifts in Re:amaze: New Permissions for Better Control”

July 22, 2024

If you’ve ever used AI tools like ChatGPT, you know how valuable they can be when you need help finding the right words to get your point across. Re:amaze provides an entire suite of AI-powered tools to make your life easier and have your business run more smoothly. Our AI tools are integrated into almost … Continue reading “Enhance Customer Communication with AI-Powered Writing Tools”

July 16, 2024

Re:amaze has released a new feature to help you get the most out of your your Chat Widget. Now, when building or modifying your Shoutbox Greeting, you can add automated Quick Responses to Conversation Starters. What is a Quick Response? Quick Responses are buttons with pre-written buttons or options that your customers can choose from … Continue reading “Level Up Your Chat Widget with Re:amaze Quick Responses”

May 30, 2024

At Re:amaze, we are always innovating and improving our services so that we can provide an exceptional product experience. A few months ago, we upgraded our search capabilities and we’d like to share the technical insights behind this upgrade so you can better understand the improvements taking place behind the scenes. Whether you’re searching within … Continue reading “Behind the Scenes: Enhancing Search Capabilities”

May 29, 2024

Boost your security measures with Re:amaze‘s latest offering: file download restrictions by file type! Now you have the power to specify which file formats are allowed for download from customer attachments, providing an extra layer of protection against phishing and malware risks. With options including .exe, .dmg, .zip, and .rar, you can tailor your security … Continue reading “File Type Download Restrictions: New Security Features from Re:amaze!”

May 13, 2024

Meta Business Suite centralizes the management of Facebook and Instagram accounts for small businesses and creators, providing a comprehensive suite of tools—all conveniently accessible in one platform. With Meta Business Suite, you can enhance your online presence, expand your reach, and stay informed. How does it work with Re:amaze? Re:amaze is known for its unified … Continue reading “Streamline Customer Communication with Re:amaze and Meta Business Suite”

May 9, 2024

At Re:amaze, we understand the importance of branding and personalization, which is why we’re excited to announce that you can now customize your Permalink Pages using CSS! What are Conversation Permalink Pages? If you’re unfamiliar with Permalinks, they are running snapshots of an existing conversation that may be shared and viewed only through a secure … Continue reading “Customize Permalink Pages with CSS”

May 1, 2024

With Re:amaze‘s Cue durations, you can optimize customer engagement by deciding exactly how long you want your Cues visible on a page. What are Cues and how to they help with customer engagement? Cues are messages or prompts that you can create to automatically engage with visitors on your site based on certain criteria. Some … Continue reading “Optimize Customer Engagement: Setting Durations for Cues in Re:amaze”

April 26, 2024

To help you enhance transparency with your customers, Re:amaze‘s Classic Chat now includes an automated message to update customers on your team’s availability. This message will appear in your Chat Widget and help to set customer expectations during busier hours. How does it work? In your Roles and Permissions settings, you can set a maximum … Continue reading “Live Chat Availability: Let Your Customers Know When You’re Busy”

April 3, 2024

With Re:amaze, you can quickly understand customer conversations using our newest release: AI-Powered Conversation Sentiment Analysis. This new feature allows you to quickly gauge the sentiment of both past and ongoing conversations with your customers. This is hugely beneficial if you’re picking up conversations from other agents, or if you want to ask direct questions … Continue reading “Using AI to Understand Customer Conversations”

March 27, 2024

We’re excited to announce that Re:amaze now integrates with Loop! Loop is a returns management platform designed to streamline and automate your return processes. Effortlessly manage returns: Loop offers a user-friendly interface for customers to initiate returns online, eliminating the need for manual processing. Track returns in real-time: With Loop’s advanced tracking capabilities, you can … Continue reading “Re:amaze Now Integrates with Loop!”

January 29, 2024

If you haven’t already tried our AI-powered text translation feature, make sure to read our announcement here and give it a try! We’ve improved upon AI translation by allowing you to translate the text you’ve written back to the foreign language your customers wrote in with. Here’s how it works.  When you have a default … Continue reading “Translate Your Text To Your Customer’s Language using AI”

October 24, 2023

Allowing your customers to vote on the effectiveness of your FAQ articles can be a great signal for how well put-together your FAQ content is. However, it’s likely that over time, your FAQ article content will be updated over time to be more accurate and more succinct. When articles are updated in a significant way, … Continue reading “Reset Article Vote History in Re:amaze FAQ”

October 10, 2023

We’ve made AI even easier to use with Recommended Responses! When customers write in, our AI assistant will follow along and chime in at the right time when a suitable answer can be provided. Recommended Responses works very much like our AI FAQ Bot where it intakes your customers’ questions, your replies so far, and … Continue reading “Get a Recommended Response to Customers with AI”

September 13, 2023

Announcing a small but useful update to Re:amaze advanced search capabilities! You can now select multiple tags in order to search for conversations containing the tags you’ve selected.

Re:amaze Chat is now more powerful than ever! You can now improve the odds of generating more engagement from website visitors with Conversation Starters. Conversations Starters is an integral component of Re:amaze Chat’s greeting message system. Let’s go over the changes and updates. Greeting Message The greeting message can be displayed in several different formats … Continue reading “Introducing Conversation Starters for Re:amaze Chat, Powered by AI”