Feature Updates

August 26, 2022

We are excited to announce our newest update with WooCommerce and Re:amaze! You can now generate a revenue attribution report in your Re:amaze dashboard. This feature allows your business to see the value and impact of your customer support team.  Using this feature will demonstrate how your customer service helps support your business. In addition, … Continue reading “WooCommerce Revenue Reporting: See How Valuable Your Support Conversations Are with WooCommerce Attributed Orders Report!”

August 9, 2022

We are excited to inform you about the newest WooCommerce + Re:amaze feature update! Promoting and suggesting products just got a lot more customer focused and personal. This helps humanize your customer support and sales teams when they are interacting or conversing with customers. This means that if a customer is inquiring about products or … Continue reading “Send Selected WooCommerce Products Easily Within Conversations”

August 2, 2022

The newest feature update was just released, and we hope you are as excited about it as we are! You can now pin WooCommerce orders to conversations in Re:amaze.  This means you will be able to manage customer inquiries and orders that correlate to the specific inquiry or conversations.  This allows for a much more … Continue reading “WooCommerce Orders Can Now Be Pinned to Conversations”

July 28, 2022

The settings capabilities can be overwhelming inside certain apps, devices, software, etc. Especially when an app particularly is designed so that the users create more rules and settings on top of that. This brings us to the exciting announcement Re:amaze decided to enable Settings Search for admins.  This is ideal for when you are trying to … Continue reading “Search Settings Now Available for Re:amaze”

July 9, 2022

Conversations are now able to focus on just that, the conversation. You are now able to filter out the conversation events that you don’t want to see when in a specific conversation with a customer. Before, you could only filter the messages to “Display internal notes only” but now you can filter just the notes, … Continue reading “You Can Now Hide Events Within A Conversation’s View”

June 18, 2022

We know how much reporting helps brands in Re:amaze, especially Tagging. When you tag a conversation in Re:amaze you are essentially organizing your conversations and making it extremely easier to find or search for that conversation later or others similar to it. Additionally, it helps when making new workflows or custom bots for messages that … Continue reading “Tags Reports Now Has Multi-Select and Sparkline Charts”

June 16, 2022

In reports, you now have the option to choose between multiple date ranges for the charts generated on that specific reporting page. Reporting is an essential element to a business to help present information needed to measure sales, customer satisfaction, and more! We know it is beneficial to break up this key information not only … Continue reading “Reporting Just Got Detailed Even More”

June 4, 2022

We are happy to announce our newest ref_ID feature update! We have had the ref_ID feature for a while now but let’s just clarify what it means for Conversations in Re:amaze. When a conversation begins with a customer you have the option to request for us to assign a ref_ID to that conversation. Which is … Continue reading “Re:amaze Dashboard Now Displays Conversation Ref_IDs”

June 3, 2022

We’ve got great news for you! In reporting, we’re excited to introduce you to the newest multi-channel select feature update. Our multi-channel selection feature enables you to combine and filter multiple channels (e.g. Instagram, Facebook, Aircall, Twitter, Twilio (SMS), etc.) across your brand(s) in reporting. This makes it easier to generate reports across several channels for multiple and even individual … Continue reading “Reports Now Support Multi-Channel Select Across Brands”

June 2, 2022

Your Re:amaze inbox just got upgraded! Customers now have the option to resolve a conversation when custom chatbots answer their questions. Meaning you are closer to achieving inbox 0 without lifting a finger. When a customer writes in asking a question, and a custom chatbot triggers a response, the customer may select another pre-determined question, … Continue reading ““Resolve Conversation” Now Live for Custom Chatbots”

May 18, 2022

We are so excited to present the newest Re:amaze feature in your dashboard that will be helpful for both new and existing customers. We want our customers to take advantage of the integrations that make their days and processes smoother. So, now when in a conversation with a website visitor or customer, we will display for any admins to see a small … Continue reading “New In-App Integration Recommendations”

May 4, 2022

Managing your Instagram DMs just got better! Re:amaze now supports filtering direct messages by type, so you can quickly sort and filter your IG DMs by Direct messages, Post Shares, Story Messages, and Vanishing Messages. Re: amaze’s new workflow filtering feature has you covered whether you need to quickly respond to important messages or simply … Continue reading “Filter IG DMs According to Type Now Available in Workflows”

April 19, 2022

It’s no secret that the best quality content should be on your website. This is where optimizing any area on your website should be in your best interest. We are so happy to announce that you now can add Banner Images to Articles! Images are so advantageous for you to have for your customers in … Continue reading “You Can Now Add Banner Images to Article Topics and Articles”

April 8, 2022

We are excited to announce that you can now switch customer contacts for conversations using phone numbers. This means if a customer writes in with an email address, you can now put their phone number in place of the contact and vice versa. This feature will help reduce the amount of contact-management issues for your … Continue reading “Switch Customer Contacts for Conversations Using Phone Numbers”

April 6, 2022

We’re excited to announce our newest feature that allows your notification email and login email to now be separate addresses! This means you can add an email address specifically for notifications (e.g. billing@yourcompany.com) and another email address for logging in to Re:amaze (e.g. support@yourcompany.com). You no longer have to use the same email address for … Continue reading “Re:amaze Customers Can Now Have a Separate Notification Email”

March 26, 2022

You can now create a ‘Display Name’ that will be shown to your customers for security/privacy purposes with Re:amaze! We understand how essential it is for your support agents and yourself to have some solitude. That’s why we included the option of distinguishing a display name from your profile name identification. This will help keep you … Continue reading “Re:amaze Adds Display Names to Keep Your Privacy Protected!”

March 17, 2022

We’re pleased to announce that you may now filter Staff User Comparison Reports by Department! This is feature will be extremely useful for highlighting an individual’s and the team’s strengths and weaknesses. You’ll quickly be able to evaluate how your employees perform in various departments. This will enhance reporting overall and assist staff when giving … Continue reading “Department Filter Now Available on Staff User Comparison Reports”

March 16, 2022

Today we are excited to announce the release of downloadable attachments for articles in Re:amaze! This new feature allows you to add files that your customers can download directly from the article. This is a great way to provide more context for customers who are looking at your FAQ, Orders, and other types of articles. This … Continue reading “Add Downloadable Attachments to Articles in Re:amaze”

March 4, 2022

We are excited to announce that we have released a new update that will allow you to select the default bots (Hello/FAQ/Order) for ‘Bot Executed’ triggers in automated workflows. This is a great addition for businesses that want to provide customer support. By allowing you to select the default bots, we are making it easier … Continue reading “Create Workflows Around Default Bots (Hello Bot, FAQ Bot, Order Bot)”