Customer Service Best Practices

Collaborative Customer Service by Re:amaze. Designed for Atlassian Stride.

May 21, 2018

Check out our latest integration and collaboration with the company that brings you Jira and Bitbucket! Customer service is collaborative business. No support agent can answer every question and no two customers are the same. That’s why we’ve designed Re:amaze to work hand-in-hand with the two most popular internal business chat platforms: Stride and Slack. … Continue reading “Collaborative Customer Service by Re:amaze. Designed for Atlassian Stride.”

Customer Service Is All That Matters In A Dropshipping Business

February 16, 2018

Succeed in building a dropshipping business by fostering customer success. We (the Re:amaze team) recently had a chance to grab coffee with a group of Shopify, BigCommerce, and WooCommerce store owners and chat about how they got started in eCommerce. Among those that attended the event, roughly 30% got their start as a dropshipping business, … Continue reading “Customer Service Is All That Matters In A Dropshipping Business”

Why Apple is Best When it Comes to Understanding Customers

November 28, 2017

A look at why Apple’s iPhone X will continue to excel amidst a smartphone revolution. Image Source: DigitalTrends.com 1. Empathy — We will truly understand their [customer] needs better than any other company. 2. Focus — In order to do a good job of the things we decide to do, we must eliminate all of the unimportant opportunities. 3. … Continue reading “Why Apple is Best When it Comes to Understanding Customers”

5 Tips for Attracting and Retaining Social Media Users in eCommerce

October 16, 2017

Guest Post by OrangeTwig for Re:amaze. OrangeTwig is a SaaS platform that helps store owners and businesses automate social media marketing. The platform helps to promote your products & discounts across ALL social media channels in one go. Or share your favorite content from around the web. Social media was once almost exclusively reserved for … Continue reading “5 Tips for Attracting and Retaining Social Media Users in eCommerce”

How Your 1% Advantage Can Win You 99% Market Share

September 18, 2017

Why rethinking productivity will help you win the market. Image Source: Google Images Productivity is dead. More accurately put, the definition of productivity is dead. Set aside the differences in how people from around the globe measure and value productivity, the notion of “overworking” or “work-life-balance” is outdated because we’ve been conditioned to be overly reactive … Continue reading “How Your 1% Advantage Can Win You 99% Market Share”

Smart Customer Service is the eCommerce Success Secret No One is Telling You

July 20, 2017

Drive more sales, build better relationships, and train smarter teams. The modern online shopper is more equipped and ready to share their experiences than ever before. In fact, each and every one of us is an online shopper to a measurable degree. One positive mention from an influential shopper can sometimes increase your marketing ROI … Continue reading “Smart Customer Service is the eCommerce Success Secret No One is Telling You”

The eCommerce of Fidget Spinners: Why Being Interesting Can Do More For Your Brand Than Being…

May 18, 2017

Picture via Time.com The “fidget spinner” or sometimes known as the “finger spinner” is undoubtedly the hottest toy so far in 2017. This ultra simplistic yet alarmingly addictive toy, originally designed for kids and adults with ADHD, has singlehandedly turned eCommerce, marketing, branding, and manufacturing into a viral meme, selling out wherever they crop up. Being … Continue reading “The eCommerce of Fidget Spinners: Why Being Interesting Can Do More For Your Brand Than Being…”

Designing Customer Loyalty

May 1, 2017

Drive rapid growth by doing what you should be doing, better. Photo credit: Goodycard.co.nz In the previous article about attracting shoppers using the right markers, Reamaze focused on helping eCommerce businesses recognize the importance of customer service, business practices, branding, and content as core pillars securing trust from new customers for a first purchase. However, … Continue reading “Designing Customer Loyalty”

K-Pop: A Silicon Valley Understanding of Why “It’s So Good”

April 11, 2017

Why consumers benefit from the best of the best. Girl Group TWICE holds the record for fastest K-Pop group to reach 100 million views on YouTube Emma Stone is best known for being one of Hollywood’s most recognizable stars. As the lead actress of the award-winning movie “La La Land”, she’s no stranger to bright lights. … Continue reading “K-Pop: A Silicon Valley Understanding of Why “It’s So Good””