Customer Service Best Practices Archives

How to Lower Response Times with Re:amaze AI Tools

May 14, 2025

Enhancing Response Times with Re:amaze Keeping response times low is essential for maintaining customer satisfaction. Long response times can leave customers feeling ignored and frustrated. In this post, we’ll explore some Re:amaze features that help teams improve response times while keeping conversations flowing smoothly. Staff Shifts & Vacation Days: Keeping Conversations Moving One of the … Continue reading “How to Lower Response Times with Re:amaze AI Tools”

Using Re:amaze Push Campaigns to Engage with Customers

March 5, 2025

What Are Push Campaigns? Push Campaigns let you market directly to your customers through push notifications—brief, attention-grabbing messages that appear on their devices. These notifications are a simple way to engage users who have opted in, whether you’re promoting a sale, announcing a new product, or sharing important updates. Re:amaze Push Campaigns work on desktop … Continue reading “Using Re:amaze Push Campaigns to Engage with Customers”

The Perfect E-Commerce Customer Service Software: Re:amaze vs Zendesk vs. Intercom vs. Gorgias

June 9, 2023

Providing exceptional customer service is paramount for businesses striving to build lasting relationships and stand out in a competitive market. Customer service software plays a vital role in streamlining support operations and enhancing customer satisfaction. In this blog post, we will compare four leading platforms — Zendesk, Intercom, Gorgias, and Re:amaze — and explore why … Continue reading “The Perfect E-Commerce Customer Service Software: Re:amaze vs Zendesk vs. Intercom vs. Gorgias”

The Best Zendesk Alternative

January 9, 2023

When choosing customer service software for your eCommerce website, you want to be sure the product includes everything you need to provide the best experience for your customers. A high-quality customer service software for eCommerce businesses should include things like an all-in-one helpdesk, share inbox, live chat, and chatbot. These tools will empower your brand … Continue reading “The Best Zendesk Alternative”

Turn Customer Experience into Your Biggest Offer on Black Friday, Cyber Monday, & Beyond

November 29, 2022

Photo by rupixen on unsplash.com As Black Friday and Cyber Monday quickly come and go it’s time to solidify your marketing strategies and ensure you are prepared to serve your customers on these major shopping days and beyond. While deciding on the sales and promotions you plan to run, there’s another factor to consider — … Continue reading “Turn Customer Experience into Your Biggest Offer on Black Friday, Cyber Monday, & Beyond”

How To Prepare Your WooCommerce Store For Black Friday/Cyber Monday Sales

November 17, 2022

Black Friday and Cyber Monday are around the corner, which means it’s time to get ready for shoppers eager for sales on these major shopping days. In this blog, we discuss tips for getting your ecommerce store ready for Black Friday and Cyber Monday. Planning Your Black Friday/Cyber Monday Sale Black Friday and Cyber Monday … Continue reading “How To Prepare Your WooCommerce Store For Black Friday/Cyber Monday Sales”

WooCommerce Plugins that will Increase Customer Retention

October 23, 2022

Every business owner understands the value of retaining customers, yet few have dedicated programs in place to address the challenges of high customer retention. Creating a plan to promote higher levels of customer retention means you need the right tools to do so as well. For ecommerce businesses using WordPress and WooCommerce there is an … Continue reading “WooCommerce Plugins that will Increase Customer Retention”

G2 releases Fall 2022 Reports and Re:amaze receives 10+ awards

October 15, 2022

With so many products and services available to consumers and businesses, it’s hard to know what to trust. The unfortunate reality is, that it’s easier to get a reliable review on a local restaurant than it is to get an honest review on a product or service you need for your business. Enter G2. G2 … Continue reading “G2 releases Fall 2022 Reports and Re:amaze receives 10+ awards”

How to Efficiently Set Up an eCommerce Store on WooCommerce

September 19, 2022

If you’re in the eCommerce realm, you’ve likely heard of WooCommerce as it is one of the most popular eCommerce platforms for building your store online. WooCommerce is popular for good reason, this platform ensures you have a well-designed storefront, while also helping you manage the backend needs like accepting payments, managing inventory, and tracking … Continue reading “How to Efficiently Set Up an eCommerce Store on WooCommerce”

The 12 best Plugins for Starting a Blog on WordPress

August 18, 2022

When starting a blog on WordPress, it’s a good idea to utilize plugins to enhance your blog’s ranking while also making it easier to use on the admin side. A quick search for the WordPress plugin repository, however, will result in thousands of available plugins — so how do you know which are right for … Continue reading “The 12 best Plugins for Starting a Blog on WordPress”

Beginner’s Guide to the Best WordPress Plugins for eCommerce

July 20, 2022

Choosing the right plugins for your eCommerce WordPress website is an important task. Not only do plugins make your site look better, but they can make it easier to navigate, load faster, and overall leave your customers with a better experience. Knowing which plugins are right for your site can be difficult, so we’ve put … Continue reading “Beginner’s Guide to the Best WordPress Plugins for eCommerce”

Managing E-mails: How to Achieve Inbox Zero

June 7, 2022

Inbox Zero is a fairly recent movement that is intended to help businesses increase productivity, and become less burdened by an ever-growing inbox. While some people believe Inbox Zero refers to getting your inbox down to zero emails, this idea is actually referring to the ability to be productive and allow you to redirect your … Continue reading “Managing E-mails: How to Achieve Inbox Zero”

Which Helpdesk to Choose, Gorgias or Re:amaze?

May 22, 2022

All-in-one helpdesks, shared inboxes, live chat, and chatbots are all tools that are growing in use among eCommerce brands, and for a good reason. These services enable businesses to operate more efficiently, grow their brand, and elevate their customer service offering. Due to the increasing benefit of these services, there are more brands available to … Continue reading “Which Helpdesk to Choose, Gorgias or Re:amaze?”

Future-Proof Your Customer Service Offering with Chatbots

April 23, 2022

Whether you’ve been in business for years or are a new business owner, future-proofing your business is something all business owners should be thinking about. With eCommerce demand constantly shifting and customers having ever-growing expectations on how companies should function, brands must learn to adapt or risk losing customers to their competition. The good news … Continue reading “Future-Proof Your Customer Service Offering with Chatbots”

Best Practices for Your Support Team and How to Become the Best Support Team in eCommerce

April 10, 2022

For an eCommerce business to stay top of mind for customers, it’s important to be able to adapt to an ever-changing buyer’s landscape. While there are many tactics to ensure you accomplish this, offering stellar customer service is one of the most sure-fire ways to do so. It can be very challenging for businesses to … Continue reading “Best Practices for Your Support Team and How to Become the Best Support Team in eCommerce”

6 Simple Steps to Acquire Customers for Your Business

March 26, 2022

One of the main concerns for any eCommerce business is acquiring new customers. When it comes to marketing to customers your plan should be two-fold focusing on both acquisition and retention. Having a plan for both is equally important, as you need to consistently bring on new customers and then put efforts in to maintain … Continue reading “6 Simple Steps to Acquire Customers for Your Business”

Drive Product Sales with These 5 Tips Using Chatbots

March 1, 2022

Chatbots are not just a great way to provide amazing customer service, but they also can help to boost product sales for your eCommerce business. We’ve discussed conversational commerce a bit already in past blogs and how chatbots are a key component of this approach, in this blog, however, we’re going to look at using … Continue reading “Drive Product Sales with These 5 Tips Using Chatbots”