Forwarding conversations in Re:amaze can be a very important action when you need to bring in a 3rd party for ...

You can now create Cues with rules that target a customer's geographic location! Customer location is determined by their IP ...

If you currently use Re:amaze Status Page you can now insert links to your active incidents to your replies to ...

If you're currently using the embedded Re:amaze contact form or have custom fields added to your Re:amaze Chat configuration you ...

Guest Post by Angela J. Bryant If your business is looking to drive sales, email marketing is the effective way ...

Guest Post by Michael Deane We live in a digital age, and the majority of people these days search online ...

Guest Post by Rodney Laws On average 95 million posts are shared on Instagram every day. Now, that’s a lot ...

At Re:amaze we've been focused on helping businesses grow for the past 7 years, having raised $500k+ back in 2012 ...

Guest Post by Noah Rue Image by Pexels The 21st-century is driven by data. Everything from your financial history to your ...

With Custom Chatbots still in beta we believe this is the perfect time to introduce a new type of custom ...

Today we're talking with Richard Kelsey. Richard is a director at Beer Cartel and Brewquets, and a Board Member at Retail ...

This blog was originally published on May 26, 2020. ChannelReply has since updated their platform to expand to additional messaging ...

Guest Post by Erica Sunarjo Introduction Just like any product marketer would say: “Nothing good ever comes free”. Regardless of ...

Guest Post by Beatrix Potter The About US page is the most viewed page of almost every website, and the ...

When On-Hold Conversation is Due You can now create automated workflows when a conversation that has been on-hold (created using ...

Guest Post by Alyssa Andrea Over the past few years, conversational marketing emerged as the best way to assist customers ...

Guest Post by Ihor Dubovetskyi, CEO at Profit Whales Good Reviews are ever more important. Amazon has always been explicit ...

Guest Post by Molly Crockett Remote working is nothing new, but since the dramatic impact of the coronavirus, remote working ...

Guest Post by Erin Merrill During the COVID-19 pandemic the way we live life and do business is changing. Learn ...

Today we're talking with Jennifer Dingle who heads up Digital Operations and Customer Service at Kabrita USA. Kabrita has been ...

You can now schedule a weekly summary performance report to be delivered to your email inbox! This summary report shows ...

There is a brand new API end point for Re:amaze Response Templates! To access this API, head over to https://www.reamaze.com/api ...

You can now create automated workflows in Re:amaze with specific country targeting conditions. Country targeting via workflows can work for ...

Guest Post by Katrina Hatchett Customer engagement is perhaps the most important aspect of any business. Even if you have ...

Workflow Automation for Satisfaction Ratings You may now create advanced workflow automations using two new rules and conditions. If you ...

You can now reply to Facebook Messenger messages using your own Re:amaze identity (or individual staff member's Re:amaze identity) rather ...

SMSBump is a premium SMS marketing service provider for Shopify, Shopify Plus, BigCommerce, and WooCommerce. Recently acquired by Yotpo, SMSBump ...

Re:amaze now supports multi-brand integration for Smile.io! Yes, that means if you run multiple businesses all using Smile you can ...

Why Training and Development is Crucial for Customer Service Image source: UNSPLASH Customer service is the prime player in any successful ...

New response templates may be added at any time in Re:amaze. With admins and co-workers actively working in Re:amaze, it ...