You can now "emoji" your replies! We've added an emoji picker to Reamaze to better help you express your moods ...

New Access Control for Roles We've added new access controls in Reamaze Roles and Permissions to better help you organize ...

How to engage and wow customers using Reamaze! Every once in a while we like to show off the amazing ...

Happy Monday folks! We're super excited to announce the latest feature to join the Reamaze platform :) Conversation events tracking! ...

We've updated the much beloved "log-in as" feature to include an ability to bounce back to your previous account with ...

Great customer service is all about planning. We interviewed over 300 actual shoppers with the intent of figuring out what ...

You can now update your Reamaze contacts' email identities with a new API endpoint called "Create Identities". Specifically, you'll be ...

We now support Facebook Private Message Replies on public posts and boosted posts! Traditionally in Facebook, a customer can comment ...

Staff roles displayed on staff page You now no longer have to click into each staff member to see what ...

How Lash Stuff adopted Reamaze and BigCommerce to maximize customer happiness. We’re starting a brand new series to highlight businesses ...

In case you didn't already know, Reamaze filters can be used in combination with each other. For example, you can ...

We recently published an article on the faults of traditional name entry practices in modern web apps and services. The ...

Guest Post: Alex Brown, Digital Marketing Manager at ProjectManager.com. Are you a small business owner that can’t seem to find ...

Reamaze live chat now supports personal office hours! If you manage a team of live chat agents or are on ...

Constantly adapt and readapt your customer engagement strategy. The best way to think about customer service is to evaluate your ...

Last week we announced a brand new integration partnership with ClickSend to bring you SMS/MMS capabilities. This week, we're adding ...

Reamaze now supports SMS and MMS conversations via ClickSend! ClickSend is one of our first partners for SMS and MMS ...

We're starting off 2017 with a pair of mobile apps for Reamaze! And yes, at the same time! Reamaze for ...

a flip book by Reamaze 2016 has been one phenomenal year. Our blog is proof of your support and feedback ...

Convert Missed Chats Into Conversations We've added the ability for you to convert missed live chat conversations into email conversations ...

Your Reamaze knowledge base articles now support keyword stuffing to give your customers better search results and you more power ...

We've updated your standard staff level filters to include specific status filters for conversations. This gives your staff additional controls ...

The right rail looks a bit different today! That's because we've introduced quick customer profiles to enhance the way you ...

Happy Monday! We just released the ability for you to grant (or remove) access to serve specific live chat channels ...

Guest Post: Kaylene Eckels, VP of Global Operations at Etech Global Services Image source: Yahoo Canada / Disney Customer support is ...

The holidays wouldn't be called the holidays without some surprises! We just celebrated the Thanksgiving holiday here in the United ...

The Reamaze embedded contact form now supports the ability for you to set a default channel so customers who contact ...

The perils of enforcing immediate ROI. Startups (us included) have an incessant urge to constantly ask “is that ROI positive” ...

Reamaze's "Enhanced Email Template" is a mainstay of the conversational experience enjoyed by both agents and customers. This particular template below ...

We're again excited to announce our newest integration, Clearalias, to provide you super simple HTTPS secure custom domain setup right ...