Have you ever scrambled to find a pen and paper to jot some notes down during a phone call with ...

Have you ever wanted to send a conversion over to a specific department in your company? Well now you can! Introducing ...

Do you often use FAQ articles and response templates to respond to customers? We've now made it easier to input ...

Say goodbye to the days you would only be able to see your permalink conversations in plain text. You can ...

Our iOS app v.1.17 is now available for download on the App Store, which includes the new split-view capability. Now ...

We're super excited to be introducing our latest technology partner, PieSync! PieSync offers an easy way for businesses to synchronize ...

Ever wanted to find out if there are other customers in your Re:amaze Contacts database from the same company? You ...

A variety of factors can be attributed to undeliverable emails that bounce. Customers might leave an invalid email address, there could ...

Do you currently receive long HTML emails in your Re:amaze dashboard? Perhaps you're experiencing very long threads that make things ...

6 often neglected reasons to switch to quick deliveries today This is a Guest Post by Isha Mandloi. Isha is ...

There's no reason to wait for a large volume reports export and disrupt a busy day talking to customers. Oftentimes ...

Using Cues on a daily basis but wish a Chatbot can step in to help once in a while? That's ...

You can now create automated workflows using Shopify data, which now includes Customer Order Value. This means, when customers message ...

You can now create new automated workflows in Re:amaze to automatically add customer data attributes based on incoming trigger events! ...

For those of you on Shopify or BigCommerce, your connected stores are now displayed visibly on your Brand settings page ...

Use workflows much? We bet you do. Workflows is an important part of Re:amaze's support automation process so you can ...

Do you sell products on your Shopify storefront in various different currencies? Would you like to be able to see ...

Re:amaze is adjusting our pricing to more accurately reflect the value users get from the platform and to make room ...

Big fan of Re:amaze Real Time Messaging but want to easily identify customers who're still online after they've messaged you? ...

The Re:amaze team is excited to announce a new feature for enterprise businesses to gain increased access and control over their ...

Re:amaze now offers you the ability to help customers with even more precision and efficiency. "Peek" is a brand new ...

Customer service, business automation & scalability This post is a re-post from Re:amaze Co-Founder David Feng’s original contribution to the ...

Welcome to our introduction of Chatbots to the world of Re:amaze! Before we take a look at what's in store ...

Eager to learn about the Re:amaze platform or just need the latest refresher on what the Re:amaze platform has to ...

If you haven't noticed already, we're putting Office Hours front and center in a lot of the features we offer ...

If you're a fan of Re:amaze's Classic Live Chat mode but have always wanted to measure how happy customers are ...

You can now create automated and manual workflows in Re:amaze based on whether or not you're in office hours. This ...

Re:amaze now supports animated GIPHY gifs in conversation replies! Enough said! You can easily insert a gif using the latest ...

By default, Re:amaze shows a condensed version of incoming emails by stripping out unnecessary HTML content and displays the main ...

It's time to update your Re:amaze Shoutbox/Chatbox again! We have a brand new feature available for Shopify merchants to allow ...