Better Conversations. Happier Customers.
Guest Post by Jordan Greene for Re:amaze. Jordan likes to be called Dan, is a travel writer, a full-time backpacker, a self-taught cook, and an avid traveler of the world. When it comes to making waves in the eCommerce sector, it’s important for you to emerge from the crowd as a frontrunner. Expand your brand … Continue reading “5 Must-Know Tips to Expand Your eCommerce Brand”
Guest Post by OrangeTwig for Re:amaze. OrangeTwig is a SaaS platform that helps store owners and businesses automate social media marketing. The platform helps to promote your products & discounts across ALL social media channels in one go. Or share your favorite content from around the web. Social media was once almost exclusively reserved for … Continue reading “5 Tips for Attracting and Retaining Social Media Users in eCommerce”
10 Simple advice to building a successful business in 2017. Guest Post by Ethan Brown for Re:amaze. Ethan is a Shopify Website Designer at Milk Bottle Labs in Ireland. He has a passion for helping people in all aspects to sell their goods online with a beautiful mobile friendly Shopify store. He provides eCommerce fulfillment … Continue reading “The Entrepreneur’s Guide to the eCommerce Galaxy”
Why rethinking productivity will help you win the market. Image Source: Google Images Productivity is dead. More accurately put, the definition of productivity is dead. Set aside the differences in how people from around the globe measure and value productivity, the notion of “overworking” or “work-life-balance” is outdated because we’ve been conditioned to be overly reactive … Continue reading “How Your 1% Advantage Can Win You 99% Market Share”
How to leverage 1-click to boost customer happiness and loyalty. Image Source: Chargebacks911 By now you will have heard that on September 20th, 2017, Amazon’s patent for 1-Click will expire. If you’re not familiar with 1-Click, here’s a description of the feature from Amazon: When you place your first order and enter a payment method … Continue reading “What 1-Click Will Mean For Your eCommerce Business”
How to make your product a “no-brainer”. Source: Tesla.com The Tesla Model 3 is the electric car all of us have been waiting for. It’s not the first all-electric EV but it’s certainly garnering praises and attention well before its official arrival date unlike any other electric car. And even though there have been preorder … Continue reading “The Tesla Way of Making a Great Product”
Drive more sales, build better relationships, and train smarter teams. The modern online shopper is more equipped and ready to share their experiences than ever before. In fact, each and every one of us is an online shopper to a measurable degree. One positive mention from an influential shopper can sometimes increase your marketing ROI … Continue reading “Smart Customer Service is the eCommerce Success Secret No One is Telling You”
An in-depth look at boosting engagement and conversions using chat. Adding live chat to an online service or storefront is a growing phenomenon. Chat allows customers and potential shoppers to connect with someone at the business in question in real time and obtain help with unparalleled precision. Along with the growth of mobile and social … Continue reading “Build a Successful eCommerce Business using Chat.”
What do you know about the following product? Rolex Cosmograph Daytona 2017. Image via Rolex.com. The only answer you really need to know is that you simply can’t go out and just buy one anytime you want. It costs somewhere between $12,000 to $50,000 and comes with a 2-year waiting list. Veblen goods are products … Continue reading “The Daytona: Rolex’s Ultimate Veblen Product.”
Big Baller Brand. Image credit via Google Images. With the NBA draft fast approaching on June 22, 2017 it seems that the media simply can’t get enough of LaVar Ball. Known for his flamboyant and bombastic personality, the former American football player and father of NBA up-comer Lonzo Ball, is defiantly unafraid to show his … Continue reading “LaVar Ball: A Master Storyteller in the World of eCommerce”
Picture via Time.com The “fidget spinner” or sometimes known as the “finger spinner” is undoubtedly the hottest toy so far in 2017. This ultra simplistic yet alarmingly addictive toy, originally designed for kids and adults with ADHD, has singlehandedly turned eCommerce, marketing, branding, and manufacturing into a viral meme, selling out wherever they crop up. Being … Continue reading “The eCommerce of Fidget Spinners: Why Being Interesting Can Do More For Your Brand Than Being…”
Drive rapid growth by doing what you should be doing, better. Photo credit: Goodycard.co.nz In the previous article about attracting shoppers using the right markers, Reamaze focused on helping eCommerce businesses recognize the importance of customer service, business practices, branding, and content as core pillars securing trust from new customers for a first purchase. However, … Continue reading “Designing Customer Loyalty”
Attracting customers, appeasing demands, and making sales. Finding your “Waldo” is the name of the game. 2017 is on track to be another record year for eCommerce. In the U.S. alone, online sales is projected to hit $440 Billion. On mobile? $114 Billion. In a society where over 50% of purchases are now made online, it’s … Continue reading “Markers of a Great eCommerce Brand”
Our interview with BigCommerce on the future of eCommerce + other Top Tips for success. via Instagram BigCommerce recently compiled an extensive case study on the future of eCommerce via Instagram Shopping and shared many valuable tips for businesses looking to expand their omni-channel shopping experience for customers. Reamaze co-founder David Feng shares some of … Continue reading “Why Every eCommerce Business Should Look Into Instagram Shopping”
How to engage and wow customers using Reamaze! Every once in a while we like to show off the amazing flexibility and deep integration capabilities of Reamaze with many of our partners. Today, we’re going to show you a few ways you can deeply integrate customer data with customer conversations using our BigCommerce integration. Reamaze’s … Continue reading “Deep Customer Integration for BigCommerce”
Great customer service is all about planning. We interviewed over 300 actual shoppers with the intent of figuring out what they prefer when it comes to engaging with businesses. More specifically, eCommerce businesses. Every eCommerce store has some form of customer service but more often than not, the tools chosen to handle customer inquiries is … Continue reading “Demystifying Customer Engagement for eCommerce”
How Lash Stuff adopted Reamaze and BigCommerce to maximize customer happiness. We’re starting a brand new series to highlight businesses that not only use the Reamaze platform on a daily basis for customer engagement but also take customer happiness to heart. This month we’re featuring a company called Lash Stuff. Lash Stuff offers one of … Continue reading “Customer Success Case Study”
Constantly adapt and readapt your customer engagement strategy. The best way to think about customer service is to evaluate your needs as an eCommerce business and your customers’ demands at separate and distinct growth phases. Remember, customer service is not a static process. Small eCommerce businesses cannot and should not be fixated on processes or … Continue reading “Stages of Customer Service for Every Stage of Your eCommerce Business”
Guest Post: Kaylene Eckels, VP of Global Operations at Etech Global Services Image source: Yahoo Canada / Disney Customer support is more than an element of business operation. It is a bridge, a critical connector between consumers and sellers of a product or service. With an increasing need for automation, it can be tempting to divert … Continue reading “Secure Return Business by Providing Unparalleled Customer Service and Support”
10 tips and tricks to prepare your teams. Holidays are just around the corner. That means an endless amount of gatherings, food, and most importantly, shopping. For you folks who live and breathe eCommerce, it’s the perfect time to start ramping up efforts to make sure customers stay happy throughout the chaos. You’ve worked insanely … Continue reading “Gearing Up eCommerce Customer Service For The Holidays”
