Today we're talking with Jennifer Dingle who heads up Digital Operations and Customer Service at Kabrita USA. Kabrita has been ...

You can now schedule a weekly summary performance report to be delivered to your email inbox! This summary report shows ...

There is a brand new API end point for Re:amaze Response Templates! To access this API, head over to https://www.reamaze.com/api ...

You can now create automated workflows in Re:amaze with specific country targeting conditions. Country targeting via workflows can work for ...

Guest Post by Katrina Hatchett Customer engagement is perhaps the most important aspect of any business. Even if you have ...

Workflow Automation for Satisfaction Ratings You may now create advanced workflow automations using two new rules and conditions. If you ...

You can now reply to Facebook Messenger messages using your own Re:amaze identity (or individual staff member's Re:amaze identity) rather ...

SMSBump is a premium SMS marketing service provider for Shopify, Shopify Plus, BigCommerce, and WooCommerce. Recently acquired by Yotpo, SMSBump ...

Re:amaze now supports multi-brand integration for Smile.io! Yes, that means if you run multiple businesses all using Smile you can ...

Why Training and Development is Crucial for Customer Service Image source: UNSPLASH Customer service is the prime player in any successful ...

New response templates may be added at any time in Re:amaze. With admins and co-workers actively working in Re:amaze, it ...

Re:amaze now imports Facebook Page comments and Facebook Messenger as separate channels. To help businesses better manage their incoming Facebook ...

Changing topics for your Re:amaze FAQ articles used to be a per-article ordeal. This is no longer the case! We've ...

Your Twitter posts will now be imported along with any customer comments into Re:amaze. Having direct access to your post ...

By Molly Barnes of Digital Nomad Life Your attention can be difficult enough to wrangle under the best of conditions ...

Ordoro is a one stop shop for everything related to your shipping needs! From everything from shipping to inventory management ...

Read the infographic below to learn more! Are chatbots going to be a new normal for online businesses in the ...

For teams that leave a lot of internal notes among teammates it's often difficult to scroll though hundreds of potential ...

There is now a brand new Overviews Report in Re:amaze Reporting to help you gain insights into how your team ...

I have to admit I'm a bit excited about today's interview! Why? Because it's with Stephanie Patino from CAULIPOWER. If ...

Welcome to another Re:amaze Interview Case Study! Today, we’re sitting down with Mark Riskowitz who is the Head of Operations ...

You may now block specific users from sending messages, unsubscribe specific users from receiving satisfaction surveys, and also unsubscribe specific ...

Everyone loves attachments! When supporting customers it's not uncommon for customers to send you screenshots and vice versa. When a ...

Creating Duplicate Orders You can now create a duplicate order for customers directly in Re:amaze when using the Shopify integration ...

A new set of graphs is now available for all Re:amaze Reports! ...

We're ready to show you the next evolutionary cycle of Re:amaze Chatbots: Custom Chatbots! Keep in mind that Custom Chatbots ...

We're super excited to announce the newest member of the Re:amaze product family: Re:amaze Status Page! What is a status ...

Guest Post by AdNabu. AdNabu helps improve sales in Google Ads for eCommerce companies. If you are running search, shopping ...

Since 2012 we’ve been focused on helping you grow your business. Today, we're helping over 3600 of you! We’re excited ...

Know that "New Message" button in your Re:amaze dashboard used to start new customer conversations? You can now access that ...