Psst. Reamaze Mobile Apps!
We're starting off 2017 with a pair of mobile apps for Reamaze! And yes, at the same time! Reamaze for ...
99 Mantras and Stories to Improve the Customer State of Mind
a flip book by Reamaze 2016 has been one phenomenal year. Our blog is proof of your support and feedback ...
What You Might’ve Missed #9. End of 2016 Edition!
Convert Missed Chats Into Conversations We've added the ability for you to convert missed live chat conversations into email conversations ...
Keyword Search for Knowledge Base Articles
Your Reamaze knowledge base articles now support keyword stuffing to give your customers better search results and you more power ...
Individualized Staff Level Filters
We've updated your standard staff level filters to include specific status filters for conversations. This gives your staff additional controls ...
Quick Customer Profile
The right rail looks a bit different today! That's because we've introduced quick customer profiles to enhance the way you ...
Permissions for Live Chat Channels
Happy Monday! We just released the ability for you to grant (or remove) access to serve specific live chat channels ...
Secure Return Business by Providing Unparalleled Customer Service and Support
Guest Post: Kaylene Eckels, VP of Global Operations at Etech Global Services Image source: Yahoo Canada / Disney Customer support is ...
What You Might’ve Missed #8 + Thanksgiving Thanks!
The holidays wouldn't be called the holidays without some surprises! We just celebrated the Thanksgiving holiday here in the United ...
Embedded Contact Form Enhancement: Forcing Default Channel
The Reamaze embedded contact form now supports the ability for you to set a default channel so customers who contact ...
Not everything needs to “pan out”.
The perils of enforcing immediate ROI. Startups (us included) have an incessant urge to constantly ask “is that ROI positive” ...
Enhanced Email Template 2.0
Reamaze's "Enhanced Email Template" is a mainstay of the conversational experience enjoyed by both agents and customers. This particular template below ...
Secure Custom Domains For Your Public Site Knowledge Base
We're again excited to announce our newest integration, Clearalias, to provide you super simple HTTPS secure custom domain setup right ...
Gearing Up eCommerce Customer Service For The Holidays
10 tips and tricks to prepare your teams. Holidays are just around the corner. That means an endless amount of ...
Disciplined Attention to Process
Japan’s methodical attention to quality at scale. In my time in Tokyo I had a total of 9 meals. All ...
What You Might’ve Missed #7
Incoming! This is the 7th issue for "What You Might've Missed". It's quickly becoming one of our favorites as it ...
Helping customers faster with less.
Customer service tips for startups and small teams. There’s no better way to work than at a startup that understands ...
Now Powered By Reamaze Assistant
Sometimes you just need a little assistance... It's not unusual to be absolutely inundated by customer requests and support conversations ...
Updated Tags Report
Tagging your customer conversations is one of the most important processes to integrate into your workflow. By tagging conversations consistently ...
Integrating Reamaze with your Wix Website
Do you have a storefront powered by Wix? Want to add the Reamaze Shoutbox to your site so you can ...
Customer Email Management
We're definitely on a roll lately with new updates! Hot off the press is the ability to multiple email addresses ...
Conversation Reminders
We know we know... You've all been waiting for this :) . Conversation reminders are now available right on your ...
Training customer service to be master influencers.
Capturing incremental value from your existing conversations. Based on our own numbers, selling into a new customer is usually 10x ...
Forwarding Conversation Messages
Howdy! If you've been using Reamaze's awesome internal notes feature to forward conversation messages to third parties you should be ...
Fear is not a strategy. Honesty is.
Honesty > Fear. Every time. I’m currently on my way to Vancouver from Seattle for a wedding. I’m also writing ...
Watch and Learn – Zapier and Reamaze
We've been getting lots of questions lately about: "Do you integrate with ABC app?" "How do I connect my XYZ app ...
Staff Agent Level Reporting
We've just introduced staff level reporting for Reamaze. For those of you that need an extra level of insight into ...
What You Might’ve Missed #6
Issue #6! There are some new updates in your Reamaze dashboard based on your feedback. Let's go through a few ...
Refining Customer Service with Better Experiences
Exploring new ways to create customer-focused teams. Those of you that have worked with our customer experience team before know ...
New Shoes!
Reamaze is now sporting new colors! Colors are a funny thing. They evolve over time. They influence features and features influence them ...