Better Conversations. Happier Customers.
Time for another issue of “What You Might’ve Missed”. This series is designed to help those of you who’re not constantly paying attention to the ins and outs of Reamaze to stay updated on what’s new. Who knows? Maybe there’s something in here that’ll pique your interest! Here are the latest updates! Workflow Command for Reminders … Continue reading “What You Might’ve Missed #23”
Updates to Reamaze happens daily! You’re bound to miss something and that’s what the “What You Might’ve Missed” series is for! Subscribe to our blog’s RSS, follow us on Twitter, or like us on Facebook to make sure you’re on top of the latest feature updates. Here’s what you might’ve missed this week: iOS Badge … Continue reading “What You Might’ve Missed #22”
Time for another issue of “What You Might’ve Missed”! Here are some of features that we might’ve managed to sneak past you and your team. Channel Filter for Contacts Search You can now filter out contacts for channel. This makes drilling down to a cohort of customers much faster. When combined with other filtering attributes, … Continue reading “What You Might’ve Missed #18”
Drive more sales, build better relationships, and train smarter teams. The modern online shopper is more equipped and ready to share their experiences than ever before. In fact, each and every one of us is an online shopper to a measurable degree. One positive mention from an influential shopper can sometimes increase your marketing ROI … Continue reading “Smart Customer Service is the eCommerce Success Secret No One is Telling You”
The golden standard for great customer service is the ability to not only resolve customer issues but also the ability to increase revenue by converting and closing sales opportunities during customer conversations. With the release of the new Reamaze <> Shopify integration v2 a few weeks ago, accessing greater amounts of customer data from Shopify is now … Continue reading “Shopify Draft Orders Via Reamaze!”
Reamaze now officially supports Google Tag Manager (GTM)! GTM is considered a Godsend for marketers and developers looking for fast, easy implementations of scripts (tags). GTM requires a one-time install for your website or application and all future iterations of your Reamaze embeds such as Shoutbox and Cues can be managed within the Reamaze dashboard or GTM … Continue reading “Google Tag Manager (GTM) Integration”
An in-depth look at boosting engagement and conversions using chat. Adding live chat to an online service or storefront is a growing phenomenon. Chat allows customers and potential shoppers to connect with someone at the business in question in real time and obtain help with unparalleled precision. Along with the growth of mobile and social … Continue reading “Build a Successful eCommerce Business using Chat.”
Small features update time! Here’s what you might’ve missed in the past few weeks that can really help you with the day-to-day usage of Reamaze. Follow what we’re doing on Twitter and Facebook as well since all feature updates are announced there too! Let’s get to it. Contact Filtering Contact filtering is a brand new … Continue reading “What You Might’ve Missed #16”
Our interview with BigCommerce on the future of eCommerce + other Top Tips for success. via Instagram BigCommerce recently compiled an extensive case study on the future of eCommerce via Instagram Shopping and shared many valuable tips for businesses looking to expand their omni-channel shopping experience for customers. Reamaze co-founder David Feng shares some of … Continue reading “Why Every eCommerce Business Should Look Into Instagram Shopping”
A fool proof formula for customer success. The best customer service team is the one that has accompanied you during growth. Over the past several years we’ve assembled an arsenal of insights and ideas about how to assemble the perfect customer service team. It’s not for every business but it’s not a bad to start. … Continue reading “How to Assemble a Customer Service Dream Team”
New Workflow Commands We’ve added a command into Workflows so you can automatically forward a conversation to a 3rd party! We’ve also added another command to Workflows so you can remove an existing tag from a conversation. Caveat: you’ll need to know which tag to remove beforehand. New Autoresponder Features We now allow you to … Continue reading “What You Might’ve Missed #12”
New Access Control for Roles We’ve added new access controls in Reamaze Roles and Permissions to better help you organize your team. If given the permissions, staff agents will be able to create and edit response templates and also create and edit any existing workflows. If you do not wish certain staff roles to create … Continue reading “What You Might’ve Missed #11”
How to engage and wow customers using Reamaze! Every once in a while we like to show off the amazing flexibility and deep integration capabilities of Reamaze with many of our partners. Today, we’re going to show you a few ways you can deeply integrate customer data with customer conversations using our BigCommerce integration. Reamaze’s … Continue reading “Deep Customer Integration for BigCommerce”
Happy Monday folks! We’re super excited to announce the latest feature to join the Reamaze platform 🙂 Conversation events tracking! Event tracking is an important aspect of conversation management as it provides managers (and team members) contextual information about the lifecycle of any given conversation. Events also act as audit trails in order to minimize … Continue reading “Conversation Events Tracking”
Staff roles displayed on staff page You now no longer have to click into each staff member to see what role they play on your team. Their specified role is now listed under their name and email! Default channel for outbound messages Send a lot of outbound messages? Tired of always selecting the channel to send … Continue reading “What You Might’ve Missed #10”
Guest Post: Alex Brown, Digital Marketing Manager at ProjectManager.com. Are you a small business owner that can’t seem to find the time of day to manage all of the responsibilities that arise when running a growing business? Let alone take into account customer feedback and implement new business practices based on customer engagement. Don’t worry, … Continue reading “How to Organize Your Business to Save Time for Customer Insights”
Constantly adapt and readapt your customer engagement strategy. The best way to think about customer service is to evaluate your needs as an eCommerce business and your customers’ demands at separate and distinct growth phases. Remember, customer service is not a static process. Small eCommerce businesses cannot and should not be fixated on processes or … Continue reading “Stages of Customer Service for Every Stage of Your eCommerce Business”
Reamaze now supports SMS and MMS conversations via ClickSend! ClickSend is one of our first partners for SMS and MMS support beta and we’re super excited to show you the details. This beta feature is now enabled for your account. To get started, you’ll first need an account with ClickSend. Click here to sign up. … Continue reading “Reamaze and ClickSend SMS/MMS!”
We’re starting off 2017 with a pair of mobile apps for Reamaze! And yes, at the same time! Reamaze for iOS and Android are now both available in their respective app stores 🙂 We promise the app will taste good regardless of which flavor you pick! App Description (Download iOS App Here) Reamaze’s iOS and Android … Continue reading “Psst. Reamaze Mobile Apps!”
10 tips and tricks to prepare your teams. Holidays are just around the corner. That means an endless amount of gatherings, food, and most importantly, shopping. For you folks who live and breathe eCommerce, it’s the perfect time to start ramping up efforts to make sure customers stay happy throughout the chaos. You’ve worked insanely … Continue reading “Gearing Up eCommerce Customer Service For The Holidays”
