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Customer Data Attributes

Benefits

When customers are authenticated you can also provide data attributes to describe the customer. These attributes will then be displayed within Reamaze under the Contacts section and along with incoming customer conversations.

This can be useful for synchronizing application specific information into Reamaze to make customer service even faster. You can also use our JSON API for server-to-server data syncing.

Widget data

Installation

Make sure you have the Reamaze.js snippet installed from the Installation Step and authentication from the Auth & SSO Step.

<script type="text/javascript">
  _support['user']['data'] = {
    custom_attribute_1: value1,
    custom_attribute_2: value2,
    custom_attribute_3: value3
  };
</script>

Copy and place the above code anywhere in your HTML. Then, replace the values above with custom key-value pairs appropriate for the data you want to sync into Reamaze.

Next Step

Customer Data Attributes allow you to sync data into Reamaze for each customer. But, if you're looking to sync custom data in for each individual conversation, Custom Form Fields is the way to go.

Next: Custom Form Fields →