Foundry Coffee Roasters, Named the Best Artisanal Coffee Shop in Sheffield, Chooses Re:amaze over Gorgias and HelpScout to Impress Customers

In this case study, we're interviewing Lee Newell, Managing Director at Foundry Coffee Roasters, about Re:amaze and their experience with ...
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Connect Gmail and G Suite to Re:amaze with OAuth

Setting up custom SMTP for Gmail and G Suite is now easier than ever! We've just released an updated integration for Google's Gmail using an ...
/ Feature Updates

Top Level Facebook Post Comments Now Thread Individually as Re:amaze Conversations

Managing customer comments in a particular Facebook can be quite chaotic especially if it's a post that's generating a lot ...
/ Feature Updates

Re:amaze and RingCentral Integration Makes Customer Support Better for Businesses

RingCentral is a premium solution for businesses looking for an all-in-one cloud phone, video conferencing, team messaging, and contact center platform ...
/ Feature Updates

Re:amaze Integrates with Justcall for Seamless VOIP Call Center Management

JustCall is a cloud-based phone system for support teams and offers your team an unparalleled, anytime, anywhere, any device phone system ...
/ Feature Updates

Re:amaze Customer Data Now Shown on Right Navigation Menu

Based on your recent feedback, we've officially moved the customer data attributes module to the right side of the navigation menu ...
/ Feature Updates

Create and Save Your Personal Response Templates in Re:amaze

You can now create personal response templates in Re:amaze! Go beyond sharing company-wide response templates and truly personalize the experience ...
/ Feature Updates

Re:amaze Automation Workflows and Macros Now Apply to All Brands

Re:amaze Workflow Automation is an important part of boosting efficiency within your support operations. Over 88% of Re:amaze users have ...
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CashFlowTools Leverages Re:amaze to Boost Customer Engagement and Response Times by 300%!

In this case study, we're talking with Michael Patten, CashFlowTool's Product Manager, about how Re:amaze helped streamline their customer service processes ...
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Are Chatbots Killing or Enhancing Customer Satisfaction?

Guest Post for Re:amaze by Sam Makad. Sam Makad is an experienced writer and marketing consultant. His expertise lies on ...

Re:amaze Staff Reports Now Gives You Staffs’ Action Insights

You can now obtain a quick at-a-glance report on the manual actions your staff members are taking on conversations such ...
/ Feature Updates

New Departmental Filter for Your Re:amaze Dashboard

You've been able to assign conversations or groups of conversations to entire departments for a while now. If you need ...
/ Feature Updates

New WYSIWYG Editor for Re:amaze! Reply to Customers Using Intuitive HTML.

You can now compose your Re:amaze replies in glorious HTML using our new WYSIWYG (What You See is What You ...
/ Feature Updates

Re:amaze Integrates with ReCharge Payments for Seamless eCommerce Subscription Management

ReCharge Payments is the leading platform to launch and scale your subscription business on Shopify. Over 10,000+ Shopify stores like ...
/ Feature Updates

Galen Leather Company Uses Re:amaze and Shopify to Fuel High-Speed Growth

One of the most important reasons we love working with clients in the eCommerce industry is hearing about all of ...
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Re:amaze Mobile V1.2.1 for Android Supports Facial and Fingerprint Authentication

Re:amaze’s Android app gives you the ability to amaze customers while you’re on the go! With real time notifications and mobile ...
/ Feature Updates

Re:amaze Mobile V1.2.0 for iOS Supports Face ID

Re:amaze’s iOS app gives you the ability to amaze customers while you’re on the go! With real time notifications and ...
/ Feature Updates

Re:amaze Now Supports Advanced WooCommerce Dynamic Variables

Re:amaze supports certain dynamic variables for Response Templates, Autoresponders, and Workflow Responses. Variables are related to the customer associated with ...
/ Feature Updates

Re:amaze Classic Live Chat Auto Assigns Next Chat

Classic Live Chat is a great chat mode to use if you're staffed for dedicated live chat sessions with customers ...
/ Feature Updates

Enforcing Data Policy with Re:amaze Assistant

Numerous countries around the world must abide by local governing laws when it comes to data handling for online business ...
/ Feature Updates

Homeschool Curriculum Publishing Company, Notgrass History, Increases Customer Appreciation by 49% With Re:amaze

Are you a busy parent that is homeschooling your child? Have you ever struggled to teach history and make learning a fun experience ...
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Nursing Study Prep and Education Platform, NRSNG, Cuts Customer Support Response Times by 50% With Re:amaze

You or probably someone you know is a nurse. Nurses are in high demand across the country as the Baby ...
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Childhood Education Subscription Service, CreativKits, Boosts Customer Satisfaction and Reduces Response Times to Minutes with Re:amaze

What do you do when you have two children and are having a hard time keeping them occupied with valuable ...
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How to Find and Qualify a Virtual Assistant for Your Remote Customer Service Team

Guest Post for Re:amaze by Anja Jeftovic of LTVplus. LTVplus is a leading provider in virtual assistants for online businesses ...

Adding Quick Responses to Re:amaze Cue Action Buttons

There are times when you want to message customers automatically but also want them to take action immediately. If there's ...
/ Feature Updates

Re:amaze Shopify Integration Now Supports Order Timelines

For those of you using Shopify and Re:amaze, you can now access an order's timeline of events directly through the Shopify ...
/ Feature Updates

The Key to Attracting Millennial Attention

Guest Post by Michael Deane for Re:amaze. Michael is an editor behind a small online business and marketing hub, called ...

Quality of Life Improvements to Re:amaze UI and UX

If you haven't noticed already, we've made several major changes to the Re:amaze dashboard to improve your quality of life ...
/ Feature Updates

From UX to Brick and Mortar Lessons: The Changing Face of eCommerce

Guest Post: Nathan Sykes is the editor of Finding an Outlet. To read the latest in business and technology news, ...

Customer Service Automation and What NOT to Do

Guest Post by Michael Deane. Michael is an editor behind a small online business and marketing hub, called Qeedle. Automation ...