Shave a few seconds off your daily workflow by allowing Re:amaze to automatically insert a greeting when you reply to ...

Personal response templates are designed to allow your agents the freedom and flexibility to create their own most frequently used ...

Setting Re:amaze FAQ statuses is now easier than ever before with the new bulk "Change Status" feature. You no longer have to ...

You can now customize the call to action button in your Re:amaze Chat widgets for when your team is out ...

You can now create Re:amaze Cues that target customers depending on their device type! Send automated messages to customers with ...

We have a new update for Workflows that is now live! There is now a new Workflow Trigger for "Customer ...

In your Re:amaze account settings under "Customization", you'll find a new option to turn on (or off) called "Unresolved Indicator" ...

Guest Post by Lisa Michaels. Lisa is a freelance writer, editor and a thriving content marketing consultant from Portland. Feel ...

Re:amaze Satisfaction Surveys allow you to automatically send a survey to customers once their question has been resolved. However, when ...

You can now elect to receive push notifications from the Re:amaze team regarding new feature updates! We recommend leaving this ...

By default, when you delete a contact from your Re:amaze account, the contact's messages will remain intact so you can ...

You can now use quotation marks (" and ") to have Re:amaze search for exact phrase matches! This update makes ...

Response Templates and FAQ Hotkey You can now instantly access your library of FAQ articles and response templates simply by ...

It's one thing to hear that customer service and support is a "valuable" asset to your business. It's another thing ...

Today, we're interviewing Carrie Lickteig from Lightgliders. Carrie is Lightgliders' Customer Service Team Lead and Marketing Director and wears multiple ...

We're excited to announce a new Re:amaze technology partner, Stamped.io! Stamped.io is one of the leading platforms designed to help businesses collect product ...

You can now group your response templates into groups/folders in Re:amaze! Grouped response templates have been a highly requested feature ...

You can now easily pull up your BigCommerce store’s inventory directly in Re:amaze conversations and insert product links with a click! ...

Re:amaze now has official support for Instagram Ads through Facebook Business! Instagram Ads is an important and impressive bit of kit ...

We've implemented an optional security and privacy update to Re:amaze's conversation Permalinks. By default, your Re:amaze account will have this ...

We interviewed Brian Leach, CEO of Steelray Software, to discuss how switching to Re:amaze enabled his team to work efficiently from a ...

We've added a brand new report to Re:amaze Reporting to help you better analyze channel performance across a specific brand ...

We've added support for a lot more Shopify dynamic variables in Re:amaze Workflows, Re:amaze Response Templates, and Re:amaze Autoresponders. Dynamic variables ...

A quick update is being made to Re:amaze conversations where you can now easily see which staff users are also ...

You can now manage your staff members' permissions and access to contact exports. By default, all staff members will have the ...

We've made a quick update to the Amazon integration for Re:amaze to support the ability for looking up an order ...

In this case study, we’re interviewing Jimmy and Stephanie MacDonald, Co-Founders at Authenticity 50, about Re:amaze and their experience with building a better and more ...

WhatsApp is one of the popular messaging platforms with 1.5 billion users in over 180 countries.  In fact, WhatsApp has grown ...

Article by Kristin Floridia Image credit: Google.com There was a time when social media was mainly used by businesses as ...

Ronin is a simple online invoice, time tracking, and project management application designed for freelancers, consultants, and small businesses. Since ...