You can now use quotation marks (" and ") to have Re:amaze search for exact phrase matches! This update makes ...

Response Templates and FAQ Hotkey You can now instantly access your library of FAQ articles and response templates simply by ...

It's one thing to hear that customer service and support is a "valuable" asset to your business. It's another thing ...

Today, we're interviewing Carrie Lickteig from Lightgliders. Carrie is Lightgliders' Customer Service Team Lead and Marketing Director and wears multiple ...

We're excited to announce a new Re:amaze technology partner, Stamped.io! Stamped.io is one of the leading platforms designed to help businesses collect product ...

You can now group your response templates into groups/folders in Re:amaze! Grouped response templates have been a highly requested feature ...

You can now easily pull up your BigCommerce store’s inventory directly in Re:amaze conversations and insert product links with a click! ...

Re:amaze now has official support for Instagram Ads through Facebook Business! Instagram Ads is an important and impressive bit of kit ...

We've implemented an optional security and privacy update to Re:amaze's conversation Permalinks. By default, your Re:amaze account will have this ...

We interviewed Brian Leach, CEO of Steelray Software, to discuss how switching to Re:amaze enabled his team to work efficiently from a ...

We've added a brand new report to Re:amaze Reporting to help you better analyze channel performance across a specific brand ...

We've added support for a lot more Shopify dynamic variables in Re:amaze Workflows, Re:amaze Response Templates, and Re:amaze Autoresponders. Dynamic variables ...

A quick update is being made to Re:amaze conversations where you can now easily see which staff users are also ...

You can now manage your staff members' permissions and access to contact exports. By default, all staff members will have the ...

We've made a quick update to the Amazon integration for Re:amaze to support the ability for looking up an order ...

In this case study, we’re interviewing Jimmy and Stephanie MacDonald, Co-Founders at Authenticity 50, about Re:amaze and their experience with building a better and more ...

WhatsApp is one of the popular messaging platforms with 1.5 billion users in over 180 countries.  In fact, WhatsApp has grown ...

Article by Kristin Floridia Image credit: Google.com There was a time when social media was mainly used by businesses as ...

Ronin is a simple online invoice, time tracking, and project management application designed for freelancers, consultants, and small businesses. Since ...

Great news! You can now import in your Facebook Lead Ads into Re:amaze in a dedicated support channel. If you currently use ...

Customer success is one of the most important parts of any SaaS business model, and the onboarding process is where ...

We're making the creation of manual and automated workflows in Re:amaze a much easier affair. The user interface for Re:amaze ...

After more than two weeks of public beta testing, we're super excited to be announcing Re:amaze Intents! Intents is an ...

Another Shopify update! When a customer places an order, Re:amaze will now automatically look for the most recent conversation that the ...

You can now add a subject line to your Re:amaze Response Templates! Subject lines are automatically omitted when you're using ...

You can now easily pull up your Shopify store's inventory directly in Re:amaze conversations and insert product links with a ...

Managing a team of customer service agents can be a complicated task for managers. When you have customer service agents across different ...

Classic Live Chat just got another improvement! If workload distribution among your staff is a top priority, the smart assign ...

If you have Instagram connected to Re:amaze, you'll now automatically receive imports whenever your Instagram account is mentioned by another ...

Guest Post for Re:amaze by Heather Reading. Heather Redding is a content manager for rent, hailing from Aurora. She loves ...