Better Conversations. Happier Customers.
You can now create roles with specific access apps and the features included in those app integrations. What does this mean for you and your team? For example, if you use LoyaltyLion for rewards and points, you might not want to allow part-time customer support agents to be able to edit points and rewards. You … Continue reading “Role Permissions For Apps & Integrations”
Re:amaze now integrates with Yotpo for Reviews and Ratings as well as Loyalty and Referrals! If you’re using both Yotpo products to grow your business, this integration was built for you! About Yotpo Reviews & Ratings Want to know how customers have reacted to your products while you’re providing customer support requests? Want to see … Continue reading “Re:amaze Now Integrates With Yotpo (Reviews & Ratings + Loyalty & Referrals)!”
REGISTER NOW It’s no secret that the Coronavirus pandemic has impacted us in nearly every area of our lives both personally and in business. The way we build relationships – a key aspect of growing your business has been heavily impacted, as has the way we work. With the approaching holiday season, businesses would normally … Continue reading “Join Re:amaze & 13 Technology Partners For Re:vitalize 2020”
Shopify has always had a great page manager for useful content you need to communicate to customers. In most cases, pages are used for highlight specific store policies such as shipping protocols and how someone may process a return or exchange. Re:amaze now allows you to import any Shopify Page’s content as an FAQ article. … Continue reading “Import Shopify Pages As Re:amaze FAQ Articles”
Some customers may be too important to be a recipient of an automated response or a generic protocol. In these cases, Re:amaze now allows you to opt a customer out of being eligible for workflows. To opt a customer out, click on the customer’s profile and toggle the “Workflows” option under “User Settings”.
You can now tag entire departments in your Re:amaze internal notes! Instead of tagging individuals separately, you can now type in the name of the department such as “Customer Service” or “Engineering”. Once tagged, Re:amaze will deliver notifications to all members of that department! Enjoy!
Introducing a brand new integration for the Re:amaze platform! Omnisend! Omnisend is a marketing automation platform designed for eCommerce businesses running advanced email and SMS processes. Omnisend has a wide variety of features such as automation, campaigns, segmentation, reporting, and the ability to collect customer opt-in through a verity of channels such as email, SMS, … Continue reading “Introducing Omnisend For Re:amaze”
Need to create multiple roles for your staff members but having a hard time matching up the specific details? You can now just click “Clone” to make an identical copy of an existing role and simply edit whatever you need to change! Easy!
You can now compare an individual staff member’s performance against an average staff member’s performance. The average staff member’s performance is calculated across the entire team and then displayed against the staff member you’re currently evaluating. To access the staff comparison report, click on Re:amaze Reports, scroll down to until you see “Staff Reports” and … Continue reading “Compare Staff Performance to Average Staff Performance Reports”
You can now run a staff summary report in Re:amaze and view performance by individuals in a specific department.
You can now search for response templates and export them out of Re:amaze for bulk editing with ease. To export response templates, go to Re:amaze Settings > Advanced Settings > Response Templates.
You can now see when another agent or chatbot has responded to a customer’s recent conversation! This particular feature update helps you visualize and ascertain whether a customer has sent you duplicate conversations and another staff member has already replied. You can click on the recent conversation in question and read the thread.
We have a few new keyboard shortcuts you can use to make your workflow a tad faster! When composing, you can click on the ESC key to defocus the type-box You can use Shift-N to resolve and go to the next conversation You can use Shift-E to archive and go to the next conversation You … Continue reading “New Keyboard Shortcuts!”
LoyaltyLion is here! Introducing a brand new technology partner to the Re:amaze platform. If you don’t know much about LoyaltyLion then read on! LoyaltyLion is a data driven loyalty and customer engagement platform designed to power your eCommerce growth by building a better understanding of what will drive longer-lasting relationships and use those insights to create a loyalty … Continue reading “Introducing The LoyaltyLion Integration For Re:amaze”
You can now group your related Re:amaze Workflows together for easier identification and management. Similar to how Staff Groups (Departments) and Response Template Groups work, Workflow Groups allow you to: Add a Workflow you’re creating to a new Workflow Group Change the Group to which a Workflow belongs Visually see which Workflows belong to which … Continue reading “Introducing Workflow Groups”
ActiveCampaign is here! Introducing a brand new technology partner to the Re:amaze platform. If you don’t know much about ActiveCampaign then read on! ActiveCampaign is an integrated email marketing, marketing automation, and CRM platform designed for small businesses. If you’re about sales automation to grow your business ActiveCampaign is worth taking a look! Run an … Continue reading “Introducing The ActiveCampaign Integration For Re:amaze”
This is an announcement on some changes being made to the Re:amaze Reminders system based on customer feedback. If you’re currently using the Remind feature in Re:amaze and have conversations on hold, nothing will be impacted. The overall theme of this change is to make reminders a bit more sticky so conversations aren’t reopening simply … Continue reading “Update For Re:amaze Reminders”
Used to starring specific channels in apps like Slack? Re:amaze now allows you to save, customize, and star (pin) your most commonly used channel filters and search filters (views)! Saved and starred filters are automatically pinned to the top of your Re:amaze dashboard under the IMPORTANT category. Gone are the days of scrolling through your … Continue reading “Custom Views and Savable Filters in Re:amaze!”
You can now create a workflow to copy over any custom fields filled out by customers to that customer’s unique set of data attributes. How it works You have a custom form field in your Re:amaze Chat configuration that asks customers to select a “Product Type” and you want add the selection preference to the … Continue reading “Copy Custom Form Field Data To Customer Data Attributes”
You can now choose to enable the Re:amaze Chat embeddable on either desktop browsers, mobile browsers, or both types of browsers. If you’re currently using Re:amaze Chat on your website and would like to disable the chat widget on mobile browsers, please go to Re:amaze Settings > Embeddables > Edit and update the Basic Configuration to display … Continue reading “Enable Re:amaze Chat Embeddable For Desktop or Mobile or Both”
