Last Updated on December 9, 2020 by David
Re:amaze now integrates with Yotpo for Reviews and Ratings as well as Loyalty and Referrals! If you’re using both Yotpo products to grow your business, this integration was built for you!
About Yotpo Reviews & Ratings
Want to know how customers have reacted to your products while you’re providing customer support requests? Want to see the reviews they’ve left on previous purchases while you’re chatting with them on-site? If you currently use Yotpo and Re:amaze, this integration is for you!
Knowing what your customers’ overall sentiments are before engaging in a support conversation can be a deciding factor when it comes to increased happiness or worsened frustration. If customers left a positive review on a prior purchase, you may be able to generate a new sale simply by offering them something such as a bonus reward. You may also start the conversation by thanking them for leaving a review. If customers left a negative review, you may be able to preemptively steer the conversation toward a neutral or more positive resolution.
According to Statista, over 70% of eCommerce shoppers agree that the ease of resolution is their #1 concern when it comes to customer support satisfaction. Over 52% agree that their #2 concern is how knowledgeable support agents are when it comes to knowing their case. And over 22% of customers believe that a business should listen to their feedback.
Being able to see important user generated content such as reviews in a customer service context allows brands to not only create happier customers but also foster more customer loyalty out of existing customers.
With the most advanced solutions for user-generated content marketing, referrals, and loyalty programs, Yotpo helps brands accelerate growth by enabling advocacy and maximizing customer lifetime value. With Yotpo, brands can effectively leverage social proof to increase trust and sales, cultivate loyal customer advocates, and make better business decisions based on customer feedback.
Key Yotpo Reviews & Ratings features include
- Collect more, higher quality content shoppers crave and dynamically display it onsite using AI
- Bring the Instagram experience to your site with customizable photo, video, and review galleries that enhance your brand
- Craft on-brand loyalty programs designed to promote desirable customer behaviors and drive measurable increases in LTV
- Leverage seamless and intelligent UX that unlocks the power of existing customers in driving low-cost acquisition
About Yotpo Loyalty & Referrals
Having a well-structured loyalty program for your eCommerce brand is an essential customer retention tool designed to keeping and engaging your existing customers. Like many offline retail strategies we’re accustomed to, Yotpo’s Loyalty & Referrals platform allows you to grow customer relationships so they purchase more and more often.
Having a loyalty, rewards, and referrals program enables your business to stand out by defining the purchasing process in your own unique way, allowing your customers to feel seamlessly connected. When you incentivize customers you’re also enriching important customer data to help you better structure other marketing activities.
It’s not hard to imagine that overall lifetime value will increase when customers are rewarded and incentivized.
Yotpo’s Loyalty & Referrals platform allows you to reward your customers for the actions that have the most impact on your business with a variety of customizable campaign programs. You’ll also be able to build a referral marketing program that turns customer advocacy into your most cost-efficient revenue driver.
Key Yotpo Loyalty & Referrals features include
- Multiple campaign choices
- Custom-designed experiences
- Tier-based programs
- Flexible reward structure
- Incentives for repeat referrals
- Analytics and customer management
- Multi-channel support
Re:amaze and Yotpo
Over the past several months, teams at Re:amaze and Yotpo have worked diligently to make the integration process as simple and as streamlined as possible.
You’ll be able to bring in product reviews and loyalty data to your Re:amaze dashboard with one unified integration!
To connect Re:amaze with Yotpo, you’ll of course need an account for each platform. Start by logging into each. On the Re:amaze side, head over to “Settings” and then “Apps”. Look for Yotpo in the list and click in.
Select the brand you would like to connect your Yotpo account to. You can always change this later. Make sure to authorize the connection by following the on-screen instructions.
Once your accounts are connected, you’ll see a verification message.
Customer Product Reviews
When customers leave verified reviews, Yotpo captures these reviews automatically and displays them on your storefront’s product pages.
This is Marvin. On Yotpo’s Reviews & Ratings dashboard, you can see his verified review as well as information about him.
When Marvin contacts you through one of your Re:amaze channels such as email, chat, chatbot, contact form, or even social media, Re:amaze will be able to look up the customer’s review and display it next to your conversation.
Customer Product Reviews & Loyalty Rewards
For customers with both Yotpo product reviews and loyalty points message you through Re:amaze, the integration will display multiple data points.
This is Rebecca. Rebecca currently has 9,630 loyalty points from signing up for an account and for making a purchase. This data is displayed in your Yotpo Loyalty & Referrals dashboard.
In addition, Rebecca has also left a 5-star review for a product she purchased.
This data is also shown inside Yotpo’s Reviews & Ratings dashboard.
When Rebecca messages your team through Re:amaze, your Re:amaze dashboard will show Rebecca’s reviews and loyalty points data next to her message!
Moving Forward
The Yotpo integration is available for your Re:amaze account at no additional cost. All you need is a Yotpo account!
If you have any feedback or questions about the integration please reach out to our support team!