Feature Updates

April 15, 2021

You can now create custom fields for phone numbers in Re:amaze chat widgets and contact forms that will automatically add the customer’s phone number to their Re:amaze customer profile! To get started, create a new chat widget/contact form or edit an existing one. On the custom fields creation step, add a field for requesting the customer’s … Continue reading “Phone Number Custom Field Now Supports Automatic Profile Updates”

If you’re currently using the FAQ feature in Re:amaze you might have noticed that the “Contact Us” link at the bottom of the FAQ is only accessble on the Topics menu. The latest update to the FAQ feature in Re:amaze will now support showing  the “Contact Us” option on every article page. Customers will simply need … Continue reading “Your FAQ Articles Now Show Individual “Contact Us” Links”

April 13, 2021

Re:amaze Video Calls is now available for customers on mobile devices! It’s not uncommon for customer to ask for help and support while browsing your mobile site. We’re now making it easier than ever for you to chat with customers and initiate a video call with them! While customers cannot actively request a video call … Continue reading “Customers Can Now Take Your Re:amaze Video Call Requests On Their Mobile Devices”

You can now create and update your Cues that prompt a customer to start a Classic Chat with a support staff via the entire department! Previously, when you created a Cue rule for determining if staff members were available for Classic Chat, this would apply to any or all of your staff members with Classic … Continue reading “New Cue Rule For Departmental Availability Via Classic Chat”

March 26, 2021

You can now add your brand logo and/or brand avatar to your Re:amaze brand to better portray your identity! Brand logos and avatars can be used across the Re:amaze ecosystem to easily make sure features such as your Re:amaze chat widget, FAQ, or Cues are on brand. Uploading a brand logo and avatar is easy! … Continue reading “Introducing Brand Logos and Avatars”

March 17, 2021

We’re excited to introduce a brand new feature to the Re:amaze family! Say hello to Video Calls! As businesses conduct more sales, support, and customer engagement online, being able to talk to customers face-to-face and in real time has become more important than ever before. And while live chat is a great medium for customer … Continue reading “Introducing Re:amaze Video Calls”

February 26, 2021

We’ve added a brand new embeddable to Re:amaze’s suite of website integrations! Introducing Push Prompts! If you’ve been using Re:amaze Push Campaigns, you know how important it is to build up an audience. Prior to Push Prompts, we’ve advised you to create a Cue in order to ask customers if they would like to receive … Continue reading “Introducing Embeddable Re:amaze Push Notification Prompts”

February 15, 2021

You can now archive unused response templates in your Re:amaze account by clicking on the “Archive” button. Unused and archived response templates may also be disregarded in response template reporting. Archived response templates may also be unarchived and their visibility during conversations restored. To archive a response template, go to Settings and click on “Response … Continue reading “Archive Response Templates”

You now have the ability to add Shopify product links when you choose to reply to customers privately via Messenger where the original customer message was a public comment on one of your Facebook posts! It’s not uncommon for customers to comment on your public posts and ask questions related to a product you sell. … Continue reading “Insert Shopify Products With Facebook Private Replies”

January 28, 2021

A small update for Instagram and Re:amaze! You can now hide public comments on imported Instagram comments directly in Re:amaze. To try this, open any Instagram conversation and click on the three dots in the conversation metadata section. Select “Hide” to hide the comment publicly! Most of you are probably also interested in when we … Continue reading “Re:amaze’s Instagram Integration Now Supports Hiding Comments (Moderation)”

January 21, 2021

If you’re currently using WooCommerce with Re:amaze, you’ll be glad to know that we now support the import of Metadata on orders placed through the WooCommerce platform. Meta Data can include a wide variety of data points that are unique to your business and attributes you hope to track at the customer and order level. … Continue reading “Re:amaze Now Supports WooCommerce Meta Data On Order Information”

January 15, 2021

As the title says, Re:amaze is now able to import comments on Facebook Dynamic Posts, which are posts generated from Facebook Dynamic Ads. To learn more about Dynamic Ads, click here. If you currently have Facebook Pages connected to Re:amaze and have opted into syncing comments on Promotable Posts, there’s nothing you need to do. … Continue reading “Re:amaze Now Supports Comment Imports For Facebook Dynamic Posts”

January 12, 2021

We’re extremely excited to announce a brand new integration between Returnly and Re:amaze! Returnly is one of the leading returns and exchanged platform built for modern eCommerce businesses. Use Returnly to offer seamless and painless return and exchange experiences with features such as instant exchanges, credits, green returns, return tracking, real time updates, detailed analytics and … Continue reading “Re:amaze Now Integrates With Returnly!”

January 8, 2021

You can now hide and/or unhide comments on your Instagram post comments and Instagram Ads comments directly on Re:amaze! To hide or unhide a comment, open any Instagram conversation and look for the ” … ” underneath the customer’s comment. Click either “Hide” or “Unhide” to moderate the comment. Enjoy!

December 15, 2020

We’re extremely excited to share with you a brand new feature that is now built directly into the Re:amaze platform! Push notifications marketing, or sometimes known as web push marketing, is an essential part of any successful brand’s toolkit. Being able to inform customers about new products, exciting discounts, or any reason to come back … Continue reading “Introducing Re:amaze Push Campaigns”

December 2, 2020

You can now preview your chat widget’s configuration on a hosted and dedicated testing page! When you’ve completed your setup the last screen will show you a hosted chat page. Click on “Preview in a hosted chat page“. If your chat widget has already been configured, you can click on the “View Code” link displayed … Continue reading “Preview And Test Your Chat Widget Configuration”

November 25, 2020

We’re excited to introduce a brand new feature in Re:amaze! Customer Notes! Customer Notes will allow you to keep important things to remember in Re:amaze alongside other pertinent data points. To start using Customer Notes, there’s nothing you need to do. This feature is available on all Re:amaze plans. Simply open a customer conversation or … Continue reading “Introducing Customer Notes For Re:amaze Contacts”

November 24, 2020

There is now a brand new Workflow rule that will allow you to verify a customer before a Workflow can be triggered. The rule is under IF conditions and titled “User is Verified”. See below for example. Certain Workflows in Re:amaze are designed to reveal sensitive customer information such as data generated by Dynamic Variables. … Continue reading “New Workflow Rule For Customer Verification”

November 3, 2020

When you edit an article in your Re:amaze FAQ, we will now display the last update date. If your team updates your FAQ articles frequently this can be a great addition so your customers know how up to date your information is. Even if you don’t update your articles frequently, having a date on your … Continue reading “Re:amaze FAQ Article Update Date”

You can now create roles with specific access apps and the features included in those app integrations. What does this mean for you and your team? For example, if you use LoyaltyLion for rewards and points, you might not want to allow part-time customer support agents to be able to edit points and rewards. You … Continue reading “Role Permissions For Apps & Integrations”